SpringHill Suites by Marriott Miami Airport South

I love Marriott and a big fan for 30+ years for business and pleasure. So I booked for my family in Miami because headed out internationally the next morning. I needed a no hassle stay...unfortunately, my worst experience with Marriott which highly disappointed. All the below advertised on Marriott Web site but NONE was available...which is absolutely not the Marriott standard and immediate corrective action is needed: >Shuttle from/to airport (advertised but NOT provided), had to get 2 ubers for family group >Complimentary breakfast- (advertised) but not provided NOT even a grab/go was offered . Embarrassing for the Marriott brand...I have stayed at some hotels since March...and they offerred regular or at LEAST a grab.go . This property could not even keep the coffee cups stocked for a cup of coffee on way to airport. >One elevator completely out of service and hotel was almost completely full per the front desk Again, I am big Marriott fan...but this experience is highly disappointing. I have emailed Marriott Customer Care. Lets hope I get a constructive response and not generic empty language.

Wouldn’t book again

Food served at the “restaurant”.

Be careful when booking through sites affiliated with this hotel I was double charged once on the site again at the hotel. I was refunded for the charge made by the hotel but still a process I would have rather not went though.