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The room was very clean. The bed was comfortable and overall it is a very nice hotel. The manager failed to leave me the message that my fiancee was in the hospital. That was important information. Even though the hospital called several times to make sure that I will get the message.
nice, clean room. nice furnishings broken ice machine on our floor elevators were way too slow for us on the 25th floor wish the hotel had shuttles to nearby places like the coliseum
Quarto muito agradável e confortável. Bom café da manhã. Lojas e restaurantes por perto. Nada
Todos os funcionários eram simpáticos e fizeram de tudo para tornar a nossa estadia excelente. A equipe de arrumação fez um trabalho incrível!
Funcionários simpáticos. A gerente da cozinha fez um esforço extra para trazer omeletes frescos.
I like the space and utilities of the room My sink was clogged for 3 days and they chartered my card an extra night.
My girlfriend and I stayed in a standard suite for one night on our way back from a road trip. The room was fully furnished complete with a refrigerator microwave and utensils and cups. Everything was very clean, WiFi was easy to connect to and the speed was adequate. Nice flatscreen TV with showtime. Staff was very friendly and helpful. There is no pool or hotub.
The staff was very accommodating. The first room we were assigned was next to a louder group, and the gentleman at the front desk gladly reassigned us a new room and made sure the new one was quiet.
I truly enjoyed my stay at this hotel. The staff was great! They fixed my issue very quickly. They were pleasant and helpful from the moment I got there until the second that I left. They had breakfast and a managers reception and the rooms were great! Truly made my stay great. Great value for the money. There was a little construction going on out front but it wasn't anything that was unbearable and the staff was so lovely that the construction didn't really bother me.
The price. The location. The staff. The breakfast. The bed. The bathroom (that mirror takes amazing selfies Only thing, a bigger reception area
Everything was top notch from check-in to the evening reception and especially the made to order breakfast. My entire family enjoyed the stay.
Desk staff was nice, breakfast was awesome, The AC was very quite The room was nowhere near as nice as other Embassy Suite rooms I have stayed in. The bathroom counter was super low...like way too low. The tv remote was absolutely filthy and greasy. The walls and ceiling were thin. At 1145pm I could hear the guest above us in the shower. Not just a faint rush of the water pipes, but the water splashing in the shower and the guest moving around in the shower. At 5am I woke up to hearing the guest next door urinating into his toilet and flushing. Overall the room just didn't feel very clean and I didn't feel like I had privacy due to the thin walls.
not much Hotel needs upgrade to technology. Terrible wifi and after repeated calls to the front desk asking why the tv menu wouldn't work they finally sent a repair person who just said that they were experiencing problems. When I was checking out and explained my unhappiness with my stay all I kept hearing was "I'm sorry to hear that". Do you know how ridiculous that sounds after many times? The breakfast buffet was awful. Cold food, terrible customer service, was told it's not my job when I asked where to get a spoon since they were empty. I've stayed at Embassy Suites before but after this experience I will look for other options!
Carpets had a lot of stains. Floors at food area were sticky.
Our room was nice and the staff was great. Only beef was the view from the window. The free breakfast was a plus. I would stay there again.
There was a used condom wrapper in my room. Poor housekeeping. Move me to another room there the sgeets were too small for the bed they kept coming off one corner very annoying.
The Best Western Windsor suites is a great value for your money. We loved the continental breakfast that was provided each morning. The room was clean and spacious. The front desk staff was not very friendly or helpful. On our reservation, we reserved 2 double beds. No where did it say that this room type may not be available. When we arrived at the room, there was only one bed. When we returned to the front desk, the clerk was not helpful and told us that there was nothing that he could do. Our room was not guaranteed. No apologies. My friend and I were a bit agitated with this and more specifically the attitude of the clerk.
I like the upgrades and the layout of the room. The staff was friendly as well. The bed was big but not as comfortable as my own at home. The walls are thin so I.could hear the couple next door arguing.
I liked the price. I have stayed there six other times but always paid more. I didn't like the breakfast offerings.
Pros: close to coliseum Cons: bed and pillows were so uncomfortable I couldn't sleep all night Walls are a bit thin and you can hear other people Air conditioner didn't work very well and it got stuffy
Clean room, free USA Today newspaper, well lit parking lot. No bedbugs! Free breakfast was so-so.
the TV and fridge computer access in lobby the large bed no microwave in room immature and noisy night staff computer too close to the bar and all the noise no paper copy or e-mail copy of my final bill the rainfall shower head was awkward and flooded part of bathroom
My new hubby and I really enjoyed staying here on our wedding night. We definitely enjoyed the hot tub. It was very relaxing after our eventful wedding day.
The staff was super friendly. The room had an extremely bad smell, it was their "cleaning supplies." The beds were not very comfortable and the pool was rather small.
Cleanliness, the fast check-in, and the Starbucks located inside the hotel. N/a
Convenient location. Nice lobby area. Room needed help. Light attached to headboard broken and falling over electrical outlet on light fixture not working. Grease stains on carpet and on bathroom floor. Mentioned to person that checked me out and didn't say a word.
The friendly staff
Friendly staff. Easy access to main roads and breakfast. pillows... always the pillows... just too soft.
Friendly courteous informative excellent customer seevice from the moment we walked in. room was clean and well organized including the glass doors on the shower can't be fun every day!! and I NEVER saw a mess in hall or heard them when doing other rooms. I do not drink hot coffee, prefer tea in mornings. While tea was not available in my room your bar staff and night desk made some avIlable for me our first night and I truly appreciate thwm going out of the way to find me some.
the rooms were great. Even in the midst of a remodel everything was neat and clean. I will definitely be back next time I come for business.