2.0
I was an hour late due to my plane being delayed and they cancelled my reservation and gave the car to someone else. Had to pay 1000 more.Avaliado em 27 fev. 2023
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2.0
Booked on kayak and company didnt have a car available for me upon arrival. Also paid for insurance in advance and never heard back from them to attempt to receive a refund. 0/5 for them and for renting a car via kayakAvaliado em 24 fev. 2023
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2.0
Reservation was canceled and I was not notifiedAvaliado em 18 fev. 2023
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2.0
Fraud and not reliable. We were 3 different customer with the same problem. They take reservation but does not have any vehicle available. Poor service. Staff appared annoyed and were not helpful. They tell customer they dont have car. Very dissapointed. This issues cost me a complete day of vacation. Very upsettingAvaliado em 17 fev. 2023
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2.0
Although I received an email saying that the car rental was confirmed, when I showed up to pick up my vehicle, the rental company had no cars available at all. In fact, I went back to the airport to see if other companies had cars and no one had any rentals available. I lost my money on the 2 nights pre-paid hotel accommodations. I will likely never use Kayak’s service again.Avaliado em 13 fev. 2023
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2.0
I did not end up using europcar in Costa Rica as they try an charge you an outrageous amount for insurance (no refundable $500) even though I already purchased insurance abd the car prior for $120 total. Working on getting my refund back , better off renting from the localeAvaliado em 8 nov. 2022
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2.0
Awful experience. Reserved rate wasn’t honored at all. Tried to charge me 5x as much at the counter with a multiple thousand dollar “deposit”. Had to walk away. Would never try to rent from them in Costa Rica again.Avaliado em 13 ago. 2022
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6.0
I canceled my rental car. The people, QEEQ.com, returned my money immediately. I bought the zero deductible insurance from the same web page and the money wasn't returned for the rental. I phoned Alliance and they said that they were putting in a request for the return of my money but I haven't received it as yet.Avaliado em 8 jun. 2022
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2.0
Rental pickup booth closed before their stated time, even after we told them we were arriving later, due to a delayed flight.Avaliado em 1 jun. 2022
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2.0
Not because Europcar people in San Jose, they been good, and the car was O.K., but we had to buy a new coverage Insurance, because the one you offered on the web page at the time of this reservation was not valid in San Jose!!! How you can offer it??? if not a valid coverage?! Please proceed to refund us for the Allianz Insurance purchased, we try contact them with no e-mails going through, please indicate the steps to be taken for recovering our money?! Thank you, CosminAvaliado em 18 abr. 2022
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2.0
This rental agency is a complete fraud! Upon arrival, they wanted to charge twice the amount the booking had stated. We ended up taking the bus instead. Quite frankly, the manager of this establishment should be investigated for fraud and theft. My advice: stay away.Avaliado em 16 abr. 2022
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2.0
They canceled our reservation last minute. Left us high and dry. Offered no alternative. Have still not been reimbursed. I will NEVER do business with them again. The same thing for my sisters reservation. They ruined our vacation.Avaliado em 3 jan. 2022
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