Prós: Beautiful rooms
Chef at breakfast to make omelette and waffles to order
Great breakfast selection
Parking garage across the street
Contras: Mistakes in room service meal
Prós: Warm, European feel
Contras: Cold fries with room service meal
Prós: location to downtown activities were great.
Contras: Rude Manager that would not honor an email I received that confirmed a sleeper sofa. We were up charged for a roll a way bed. The staff was not knowledgeable about downtown events or directions.
Prós: Quartos grandes
Contras: Quebrar o jejum, estacionamento
Prós: Belos quartos
O Chef no café da manhã para fazer omelete e waffles para encomenda
Uma grande selecção de pequeno-almoço
Estacionamento garagem do outro lado da rua
Prós: I just spent the one night, but everything was nice and clean. Also the view of the river was great. I would stay here again.
Prós: The hotel was beautiful and in a great location, my room also had a great view!
Prós: New so spotless, but located close to train tracks. And the trains come through overnight. We were there in February, and our fourth-floor room was overly warm. Had to turn on A/C! Our double room was smallish, but had a great river view. Staff is best feature -- courteous, solicitous and friendly. I called later about an item we left behind. They located it and helped arrange to ship it back to us. I would stay again.
Prós: Everything about this hotel was fantastic! New construction and facilities made for a great stay. The staff was respectful and accommodating in every possible fashion. Thrilled to have been able to stay here and be so close to downtown Des Moines for the Des Moines marathon! If I come back to downtown Des Moines for a weekend getaway this will be where I stay.
Prós: Eu só passei uma noite, mas tudo era bom e limpo. Além disso, a vista do rio foi ótima. Eu gostaria de ficar aqui novamente.
Prós: Our room was comfortable & clean. The breakfast had a decent amount of variety.
Contras: The pool was scheduled to be adults only from 10-11, but this was clearly not enforced, as there were kids splashing around in both the pool & hot tub at 10:55 BOTH nights. We lost electricity for a few hours one morning which would have been troublesome if we had an important meeting to be at. The fire alarms also went off at one point. The hotel was smoke free, but there were smokers hanging out within 2 feet of the door pretty much at all times, at all hotel entrances.
Prós: Was great facility with excellent accommodations and service
Contras: Liked it all
Prós: Very clean, the pool was warm which was a plus.
Contras: The guy in the breakfast area was a little over the top. He was a bit growley pushing people through like cattle.
Prós: It was a privilege to stay here. The staff was friendly abd nice, the room amazing. The hit breakfast was better then I expected. Overall awesome place.
Prós: Not fancy, but very clean and quiet with good amenities.
Prós: Big room. Clean and friendly staff
Contras: Limited parking
Prós: The room was clean. Breakfast included was very well done. Lots of great options offered and food was fresh.
Contras: Not well updated. No ice machine in whole building. Existing ice machine has obviously been out service for weeks. There was actual dust. Room was not a good value.
Prós: Location to Airport, Cleanliness, staff was fantastic!!!!!!
Prós: everyone there was very friendly. many amenity. very clean
Contras: I cant say anything bad. it was awesome
Prós: even though this is not a 4 star or a 5 star hotel the staff from day one went above and beyond to make me and my guest feel comfortable. on days that we really did not want to get going early in the morning it was nice to just lounge around there at the hotel and then in the afternoon go sightseeing. the front desk lady by the name of Lindsey was fantastic. she was awesome and really caring we actually became friends while I was staying there.
Prós: Foi grande facilidade com excelentes acomodações e serviço
Contras: Gostei de tudo
Prós: Muito limpo, a piscina estava quente que foi um plus.
Contras: O cara na área de café da manhã era um pouco acima do topo. Ele foi um pouco growley empurrando as pessoas através de como gado.
Contras: The staff seemed disorganized. We also wanted valet parking and that was confusing for them.
Prós: it was a beautiful hotel, superior service, with very spacious rooms
Contras: I wish it could be more affordable, I would definitely stay more often.
Prós: Large, clean room
Prós: The email for preferences was perfect!
Prós: Friendly and helpful staff - both front desk and valet; helpful with directions and made a couple of good restaurant recommendations;
Location convenient for an event my wife and I attended during our stay and the valet shuttle included at no additional cost was helpful.
Nice breakfast offerings.
Contras: While I got lucky with a dynamite parking spot in front of the hotel for the weekend and didn't need to move my car, the notion of valet parking for $15 per night was distasteful (I know it can be much more in major coastal cities).
Sunday morning breakfast should not end at 10 a.m. - it should run at least until 11.
Prós: The room was so luxurious & the staff was amazing! The free breakfast was delicious! We loved staying at the Hyatt! Would definitely recommend & stay there again!
Contras: The difficult parking, didn't find a spot & had to use valet
Prós: A localização era boa
Contras: A equipe parecia desorganizada. Nós também queríamos um estacionamento com manobrista e isso foi confuso para eles.
Prós: O quarto era tão luxuoso e a equipe foi incrível! O café da manhã foi delicioso! Nós adoramos ficar no Hyatt! Definitivamente recomendaria e ficaria lá novamente!
Contras: Estacionamento difícil, não encontrei vaga e tive que usar o serviço de manobrista.
Prós: I keep staying here and it's like my home base in Des Moines
Prós: Friendly helpful staff ready to provide assistance and guidance. Found the location in close proximity to the the airport and interstate. Dining was not the best in the vicinity of the hotel (not the hotels fault) but found the hotel's restaurant especially the breakfast to be exceptional. The breakfast wait staff were among the best I've experienced at a hotel restaurant.
Contras: The suites could use an upgrade/redecoration.
Prós: The location was great, easy access from the interstate and very close to downtown. The staff was very friendly. The room was spacious and the bed was comfortable.
Contras: There was a broken elevator. My bathroom had black hair all over it (not mine). For being a newer building it was a bit run down. Parking was tight.
Prós: The beds were super comfortable!
Contras: The bathroom was tiny and the room was very noisy. We stayed on the 3rd floor and had a steady stream of noise from the elevators and traffic on 235.
Prós: Close to Downtown Des Moines and the interstate. The staff was very nice and helpful. The breakfast buffet was pretty good, and everything was very clean. Our room had a great view of downtown.
Contras: The room was sweltering hot the whole time (85 degrees). The staff said you could open the window, but it seemed to be locked shut with no way to open it. Thankfully one of the staff was kind enough to give us the box fan from the front desk.
Contras: Not worth anywhere near the money we paid. Really nothing to do in the nearby area, and the hotel is in desperate need of renovation. Staff was a bit "ho-hum" about everything. Pool was freezing cold and way too deep for younger kids - 9'0" in the deep end, going down sharply from 3'0" in the shallow end. My daughter is an intermediate swimmer and was confined to 1/3rd of the pool due to the depth. The "Video Arcade" features mostly broken games and there is no change machine. The term "Restaurant" is also a strong word.
Prós: beds were comfortable, requests to front desk were handled promptly
Contras: booked one night by company and one by self- had to checkout and then checkin again-why can't the hotel take care of this if staying 2 nights? business meeting was in basement room which was crowded 1st day and not well lit when moved to a larger room the following(lights out)-no breakfast offered- comparative hotels had at least a continental breakfast- street lights/stop lights at night prevented curtains from being open as flashing, fellow attendee at meeting found bed bug on her shoe before going to lunch- front desk said someone else must have brought it in and not to worry as they wouldn't leave in conference areas?? did not have issue in our room as checked but still concerned as to other areas in hotel
Prós: The hotel was clean. The breakfast was okay but we were disappointed with the variety offered.
Contras: The pool and whirlpool were not labelled and we were unable to locate them. The pool area needed repairs and we could have used the whirlpool after the long drive and many hours in a classroom.
Contras: My room was right across from the ice machine and it was very loud. I would put a door on the ice machine area and put a more sound proof door on the those rooms
Prós: Great value for a clean, comfortable room. It's not the nicest hotel, but they have thought of the essentials. The hotel is right by the airport, which was great for our early departure. Otherwise, it's about 15-20 minutes to get into the downtown area but the drive is easy.
Contras: Everything was pretty nice. If I had to comment on one thing, the room appeared updated but the bathroom was a bit dated. It was still clean and functional, but cramped for my wife and I.
Prós: The location being close to the Iowa Events Center is perfect.
Contras: We had a double bed room and both beds felt completely worn out. The mattress' dipped in the middle. Could not get comfortable, poor nights sleep.
Prós: clean and comfortable
Contras: difficult to find the breakfast room--have to go through a scuffed up door that looks like it's the entrance to a janitor's closet. Once we were in, however, the food and the coffee were just fine.
Prós: Staff was helpful and friendly! The room was clean and comfortable. The mattress was quite hard but the down comforter and pillows made up for it. The restaurant had friendly bartenders and good drinks. Didn't try the food but saw what others near us were ordering and it looked yummy. Overall we had a great hotel stay and I would go here again. Great value also!
Prós: It was a really nice place to stay very elegant!!!
Contras: That it wasn't enough time or half set aside time for adults to use the pool area!!!
Contras: Teen age help around the swimming pool did not appreciate a dachshund walking with a leach.
Prós: Old, tired and filthy
Prós: Tiki bar is always welcome. Kids, of course, had a blast in the waterpark. Front desk handled my hodgepodge of booking details without a hiccup - Brian is awesome to deal with.
Contras: Staff was *VERY* strict this time. We have been coming to this hotel for years and never heard this much yelling & whistle-blowing. Not sure if there's been an incident here recently or what.
My 4yr old was going down the water slides w/o issue all day long then halfway through the day got kicked off for being too little.
Every time we come it seems more and more of the pirate ship is broken down and not functioning, this time it was the tunnel through the middle which my kids have always enjoyed in the past.
The water was pretty cold compared to previous years as well.
I saw staff taking towels out of the "dirty towels here" bins and re-folding/rolling them to stack on the shelves.
Prós: Love the refrigerator and microwave. Love the water slides and pool area. It wasn't too cold lime some hotels. The tiled walk in shower was really nice. Awesome shower head.
Contras: I wish I would have known the hot tub wad broken when I made the reservation.