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Breakfast was amazing. The mattresses were extremely comfortable. The hot tub closed early, 10pm.
The room and tv. The lack of customer service from driving in at 4 in the morning
The atmosphere overall was wonderful. The admin and reception was the worst part a majority of the time in addition to the room service. The reception was lazy and not helpful at all when we needed assistance and the room service brought us cold food and wrong orders. Also you couldn't open any windows and had to keep the shade drawn so people couldn't see right into the room - so was very dark.
Breakfast was wonderful, lobby sitting area around fire place, close to highways and many local resturants and shops, bed was super comfy Didn't have an outside sitting area, didn't have a spa
Breakfast included (buffet style). Location is north of the city but easy access to highways to get to sightseeing locations. Short wait for Uber/Taxis Not in a great walking area. No elevator to bring bags to 2nd floor.
Breakfast was awesome, the staff was efficient and friendly. Nothing.
Comfy room, has fridge and microwave, great pool and hot tub, wonderful restaurant. Can't ask for more.
The room was really nice as well as the bath room other people were friendly as well as the staff The bed in the room wasn't the best kept having to wake up because lower back started to hurt (king size)
Great breakfast that is included. Grill has good food also.
The room was cozy and comfortable. hotel staff service was very poor. Requested additional coffee, creamer and sugar and was brought one packet of cream. They said they were out. Alex for toothbrush and was told the shipment didn't come in. Asked front desk why they did not service done kind of complimentary breakfast and she told me if I could afford to stay there I should be able to afford to buy my own breakfast. Rude!!!
Convenient to most attractions. Felt the price was too high. We were put off on the end far from most resort amenities. There were no King Beds available although the parking lot was relatively empty.
The bed was extremely comfy! The hotel and service was of high quality. There was construction work near my hotel building and the walls are definitely not sound-proof.
The grounds and outdoor seating areas were great and the view is beautiful!!! The few times I called the front desk, there was no answer. Seemed the front desk was very low on staff.
Our room, brunch, access, and swimming pool were great. The staff (primarily check in counter) was not friendly, and seemed like I was interrupting something important. Was in an elevator with other staff while they yelled into their phone about something with what they were doing. Really diminished the experience between these two things. The Broadmoor really makes you feel like a valued guest when you are there.
Awesome location golf course with a backdrop of the Rocky Mountains! Being fall with the tree changing colors it was especially beautiful. Near everything ; Broadmoor Arena, Seven Falls, Cog train to Pikes Peak, the charming town of Manitu Springs, Garden of the Gods, hiking, golf, tennis, and Caverns. We were their for our anniversary and the staff surprised us with champagne and a fruit/cheese plate! It make quite an impression. Staff very friendly and thoughtful much better then Brown Palace. Everything was clean and cared for overall. Being a tub girl the bathroom was not an luxurious as I would have liked.
Very nice rooms and the recreation area was wonderful too! Good place to take your family and friends. Loved the spa, lake, golf course and pool! The food was ok but quite high priced for salad bar. Would have been nice to have a place to get a hamburger. Would also have been nice to have a place to get a newspaper or magazine without having to go to the mall.
Service and food were good in the lounge (once the server finally showed up). My room key did not work when I tried to get in my room. Coffee was not in my room. THe ability to check out on the TV did not work.
Atmosphere, friendly staff, clean rooms, private retreat feel.
Views Nothing was free at least Lil lower on food becasues we travel to chill abd still don't feel at home
Clean, attractive Expensive with no real extras except WiFi. Parking was in a sketchy garage a block away for $1 or $18 valet. No coffee in the lobby and the coffee maker in our room was broken. No complimentary breakfast. For this price you can get a lot more elsewhere and in a safer location.
The bed was amazingly comfortable. There was no refrigerator in our room.
We were given a corner room on the top floor. It had all the amenities you could ask for. Luxurious but reasonably priced and right in the heart of the city. Parking was a little odd. You had to park a block away and then when we went to leave, the $1 we were told we would pay was only good until 5:30 am..must've missed the fine print somewhere. So it cost a few more dollars to get out of the lot, mostly just inconvenient.
Everything was wonderful.The room was charming and so was the hotel itself in general.Folks in Colorado Springs have it good,the hotel has a beautiful views and really cozy beds,friendly staff and great food & drinks.Wonderful in every way. We fell in love with the giant windows too. Can't wait to go back.The parking situation is no big deal it's less than a block away and a dollar after 4pm then it's just a dollar or two extra if you leave after 9:00am.If you don't like that then you should pony up for valet it's very inexpensive if you campers it to places in the French Quarter or something like that.
I loved the bathroom. Very clean place with friendly staff. The large lobby was a great place to hang out and enjoy a drink. Pillows were not very comfortable and the thermostat didn't cool the room down.
Nothing The room we reserved and paid for was not ready when we got there and we didn't check in until about 4:30. Check in time was 3 pm, so they had plenty of time to get our room ready. They told us it would be another hour before the room would be ready. We had Valentines's dinner plans and needed to get ready so they offered us a different room and offered us a discount. The first room they put us in was literally right across from the elevator and was probably the smallest room I have ever seen. I went back down and they gave us a different room, further away from the elevator but not the corner room we paid for and front desk advised we would be compensated for the difference in rate. The next morning we went to go check out and asked for a receipt showing the difference in room rate and they had no knowledge of that happening and that they couldn't give us a receipt. They said because we booked through someone else instead of them, there was nothing they could do. They basically told us we were out of luck. I don't really care how I book the room, the service and expectation should be the same, especially from a four or five star hotel. We will never stay there again or recommend to anyone.
Staff at the front desk welcoming, easy access to the city, comfortable beds and clean rooms. Check in time was too late, asked for earlier checkin, moved to a room with city view instead of mountain view, still billed the same. Coffee maker could not be plugged in from where it was in our room, took some toying with it to figure it out, then it over flowed one of our two cups.
Service from staff was great. Facility needs a light reno or at least a more dedicated manager. The paint was peeling in the bathroom, caulking around the tub was discolored, the closet doors where heavy (think bulletproof) steel (why?), the lamp shades next to the bed where stained with countless dirty fingers (also missing a screw so the shade would just fall off if rattled to much) and the floors need to be shampoo'd. Look I understand this hotel's style is antique, but maintenance on old time-y looks goes a long way and whoever manages it for this particular hotel is dropping the ball. Service was great, but the prices where not. With the cost of the night, valet and breakfast the total bill for a single night will run you $200. Just not worth it for the small unkept rooms and overpriced amenities that should, honestly today, be included. I travel the the springs often and as much as I enjoy the ambiance and location of this hotel, I wont be wasting money here again.
The process of checking in and out was very easy. The rooms were clean and orderly. The front desk staff members were fantastic! I couldn't find a laundry room, some of the staff workers in the restaurant were too vocal about their displeasure with what was going on while at work.
Good location, friendly staff. Lot of history. 17 bucks a day to park, and they don't comp.
Location The cost. To much for to little.
Facility needs to be updated.
Room wasn't ready, bathtub was chipped and peeling. Holes in wash rags and towels. You have to pay for parking.
No microwave or fridge. Hot tub was closed and didn't give notice
Lots of things to do right on the property. Huge property, rooms are nice and the bar is good. Is awesome for family reunions or business conferences. The location is great for all the things to do in the springs. Bit of a creepy vibe with the 10 commandments on a huge obelisk at the front door.
convenient location no coffee maker in the room. 1/2 mile from room to lobby. tiny/cramped bathroom.
We had our family reunion at this hotel. The staff worked well with our family and provided us a room that could hold most of us. My husband and I upgraded our room to "premium" which allowed us to visit the hospitality suite for breakfast and during the evening for snacks. This was worth it to us and the staff hosts were wonderful. The small indoor playground helped our kiddos get the wiggles out, but we wished it was a bit bigger so that it could hold larger crowds. Our room was oddly shaped with a small doorway leading to the bathroom. The room was worn out and needed TLC. The electrical outlets were iffy at best. I plugged a hair dryer in one, and the lights went off. Another plug was so loose fitting that nothing could stay plugged in as it would fall out. You can easily get lost in this hotel. The layout is confusing, and there are no shortcuts. I tried! Just when you think you are going the right way, you instead discover that you need to backtrack and try again. The pools are heated, but cold! Brrrr! We turned into Popsicles after 30 minutes of swimming. (And their pool towels are teeny tiny.) it was great to see our family, but we all agreed that maybe this hotel wasn't the best fit for us.
I did like the pool // hot tub Terrible customer service & they ripped me off. Not as nice pictures are old.vm
The staff was very helpful. Trash in the room when we checked in. Poor internet connection. Noisy dog in the next room.
It is outstanding.Love the Kickback hour. Loved it all.
Location was great. I liked the 3 free drinks per night with dinner meal. Breakfast was great took. It made a simple and convenient stay. It was a nice hotel but smaller gym then I would have expected.
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Very good value for the quality.
Great staff. Very clean
Very friendly staff and this hotel provides everything you need for a great stay.
Very nice exercise room. Completely empty so I had it all to myself. I was given a handicap room, which I am not. The reservation said nothing about the room being handicap accessible. Called the hotel front desk and they did nothing to fix it.
Vey clean hotel. My kids absolutely loved the free popcorn!! If there is anything it would have been that the eggs weren't very good but that is just my own personal taste.
Brand new and nice.
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Great value. Nothing comes to mind.
The front desk was extremely friendly and very kind. Also our room and the service was wonderful. The fact that we were there for a helicopter ride and your website said the shuttle would take us to the airport and when we got there they said it was too far. Also the bar tender kept forgetting our drinks.
Staff was nice and polite. They offered us water and I warm cookie which was very appreciated in the cold weather. My husband wanted a room that was very quiet. It was definitely quiet and comfortable.They called the room to make sure that we are happy with it after we checked in. We did not require room service, so they left us a note saying that they would be available if we did need them. It felt like they really cared about the customer and you don't see that much anymore. I will definitely stay at the Doubletree again in the future. Thank you.
I liked the location and the hotel was very nice.I will stay there again if i go back. We were not able to get a king size bed. I guess there were not enough in the motel.
Great room, good price and delicious cookies at the desk.
We enjoyed the happy hour and the pool while we were here and liked the size and layout of our room. Check-in was easy as well without issues. We experienced a very uncomfortable security issue because of other adult guests while at the pool. The hotel was slow to react to our concerns and did not offer us any compensation. The safety of my children is paramount, so we will never stay here again.
Stayed in the 2 room suite which gave us the room we wanted. Thought it was weird there was no microwave in the suite though. The door separating the rooms was great. The king bed was very comfortable. Breakfast was included...though not a huge spread the waffles were good. Didn't seem overly clean. Needs some TLC (fresh paint, updating, new furniture, etc). For $220/night figured we'd get a nicer place. Didn't like that there was no microwave in the room. Elevators took forever.
Everything was great. Good value for the money. The coffee in the breakfast room is terrible. Clean the coffee pots!
Liked the location. It is near restaurants within walking distance. Room was very clean. I would stay here again. I was ill the day we arrived and tried to check in a little after 1PM (check in is 3PM), so I could lay down. I was told no rooms were available until 3PM and after so I had to wait. And when I did check in later, after getting up to my room received a call from front desk that my credit card had declined. To straighten out I had to call my credit card company which gave me the confirmation number for the room charge as my card had not declined.
The heater created a room full of smoke and set off the smoke alarm. When I called down to the front desk they said that happens every once in a while and didn't seem concerned. When we checked out (they did comp the room) we asked why it didn't trigger a master alarm in the office or front desk. They thought that it should have but didn't and asked the maintenance person to check it out. We left quickly.
The staff was friendly and went out of their way to make sure our stay was memorable. The rooms were awesome with beautiful views of the golf course and pikes peak. Close to tourist activities but felt like you were remote and private for relaxation. Nothing
Loved that the price was within our budget without skipping on quality, nice location, nice pool and friendly staff The only downfall was the messy breakfast area and the seating for breakfast was also dirty
I have stayed here for 5 nights. The staff at recieption were very useful. The room was clean. One day, the houskeeping girls has only cleaned the bath. The rest of my room has not been cleaned. When I lied on the bed, I found leftovers under the pillow. I could not belive that because I have not had food on the bed. It might be from the guest before me and the bed has not been changed. Or the housekeeping staff have their breakfast on my bed !!
Room was super clean and looked very nice. Bed was amazing. Check in and out process was super easy and fast. Staff members were great! I wouldn't have changed anything!
clean room. plenty of parking. good location. My refrigerator did not work...but I did not ask for it to be fixed so not the hotels fault
Newly remodeled, excellent staff, nice linens and decor. Good breakfast. Rooms were a little small. Shower was loudest I've ever heard.
We loved the indoor pool and hot tub! Rooms very nice and comfy. Breakfast was great with eggs and bacon! Updated tv and decor. Best addition was a bench with cushion over air unit for extra seating and drawers. Wish for a pillow top mattress
It was a good location. Walked to 3 different restaurants without crossing the street and still had two other options Room is MUCH SMALLER than it looks online. No hot water in the morning. Room sort of smelled. Breakfast area was way two small to accommodate. We were there for USAFA in processing so the hotel was full and the facility just couldn't accommodate that many people.
Friendly staff. Nicely appointed rooms. The layout of the parking lot was a little bit confusing and tight to maneuver in.
Everything, very clean, staff outstanding! Nothing to mention
We appreciated the kind stuff there there was more than willing to help with whatever we needed. Every night we came back to the hotel it was very clean and every morning The breakfast was delicious. A variety of breakfast items.overall it was a great experience The pool closed too early for the children.The snacks there was expensive