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The Service at the hotel was very very good. Spa, Pool etc.:)
Great view of the cathedral - best in Cologne (I've traveled to Cologne many times) At first gave us a Rhine view room with a terrace overhang above us that cut off half the cathedral view. They were happy to move us a floor up, but that should have been clarified in the reservation
The attendance by the reception staff was excellent
Staff very friendly and accommodating, good location
the view of the hotel was really good.
Location, Not Busy "Size", Facilities, Rooms and Food in particular breakfast Nothing
Location and view of city were great Room was old and dated, beds were dated, it appeared to be a former smoking room
Overall this hotel was excellent in all aspects, I found the staff to be the best thing about the hotel. They were so friendly and helpful and really made us feel welcome. This is my most favorite hotel I have stayed in for the reason of the staff and facilities. The swimming pool could stay open a bit longer, as it closes at 9 or 10pm depending on the day.
The breakfast was really good The whole hotel needs a facelift. I think the time with dark wood is over an also the rooms need a facelift too
Clean and quiest, good localisation. This hotel isn't really 5 star. Hotel need remodelling. TOTALLY OVERPRICED!
location so good and staff so helpful very expensive though nothing
Location, front desk staff, concierge, great breakfast, room size, hotel layout beer garden with self service and impolite staff: this does not fit into a five star hotel
NIce rooms cleaning team knocked at 8 AM waking up us because they wanted to clean the room. never happened in other hotel in my life
The service and the quality of the food at the Paparazzi restaurant. The first evening we have been served a lobster, which was not fresh (it was stinky) it was taken off the bill but anyway it should not happen in this class of restaurant. The second evening we have waited over three hours to be served.
I like best the services, facilities, the comfort, the cleanliness of my room the location and the advantage of having a relaxing time at the spa after shopping.
Room design, elegance, spacious, electronic shutters Nothing
I like the staff all over and rooms were beautiful. And also because you are very near to the mess.
great room, great shower a little far from the city center
The rooms were amazing, the staff was friendly and the Breakfast in Bed service was awesome. I didn't like that you had to use your room key to operate everything from the elevator to the lights.
Good location to go to the Koln messe Too expensive
Staff very helpful and friendly and ambience of hotel lobby and bar very pleasant and relaxing Very expensive to stay and bar prices very expensive. Also request to pay an additional tax on the original payment which was paid since August and this request was rejected
proximity to Koeln Messe, friendly staff, fitness facilities, breakfast buffet tobacco smell, noise (squealing door on floor above), unhygienic sink, un-cosy lounge, the fact that breakfast was too expensive and not included in room price
nothing to complain, staff is exelent
The room was amazing the beds were extremely comfortable! Nothing everything was excellent!
The staff was great and being a new hotel it was perfectly clean and ready for my arrival. The room was comfortable and I found the location to be nice for a business traveler. It was directly across from the arena and walking distance to the Rhine river, downtown, subway and train station. The breakfast was extremely delicious too!
The entrance has no ramp, making it difficult for disabled people or people with heavy -trolleys to come up to the reception. Also, no explicit signs for the Dinner Hall are given. The receptionist insisted in speaking to me in english even though my german is way more fluent.
The location to the Lanexess arena was the main reason for staying - ideal location. Incredibly friendly, accommodating staff, beds were really comfortable. The evening bartender was very professional and made wonderful cocktails. Nothing it was all lovely.
Very friendly staff, excellent breakfast, very convenient and great price. Nothing really, maybe tea/coffee making tray for room would be nice.
Convenine location for EASA. Friendly and helpful staff. Very clean. Good breakfast. No
The hotel was well situated for my purpose (visiting the Koln Messe). The staff is very friendly and helpful. It's on a busy road, but the windows are well insulated so the traffic is no problem as long as you keep the windows closed (there is airco in the room). Good breakfast buffet, clean room, good value for money. The television set is a very small and outdated model.
Very pleasant staff, good breakfast, close to Messe
Clean, effiicent, well located, good breakfast, comfortable. Has garage (extra charge) and small "spa". Would stay again
I don't think I could name all the good things about this hotel. Located close to down town without the noise and crowds, good size rooms, well appointed, very clean, staff went out of their way to be helpfull, the breakfast was very good, and the price was excellent for such a fine hotel. I have booked many hotels over the internet and am always reluctant to book one that is not a brand name, I have stayed in many hotels that were not as they were represented on the web site, this hotel is everything the web site says and much more. I am scheduled for a returne trip to Cologne in five monthsa and have already booked a room here. This is the nicest hotel I have stayed in Europe for less than 150 E. The WiFi internet service is provide by Hot Spot, this service is not high enough of a security site for my busness computer to function so I had to use slow telephone connection. The shower could be larger for an american sized man and larger sized bathroom supplies would also be nice, but I was well satisfied with my stay and will be back.
Food was very good.
Clean and friendly would definately stay there again.
Staff were very friendly and very helpfull. The washbasin was very small.
Courteous staff, clean and functional room, very good value, charming decor, large breakfast selection. No bad points.
The Hotel was located close to my meeting.
Very nice staff , perfect location for "Messe" & convinience from airport.
The hotel was very cosy and very charming with all animals that lived there in the garden.
Friendly personel! well located, close to city center and easy acces to the highways.
the hotel was in a handy location for transport links 5 min walk to tram + overground trains, staff very helpful and made us very welcome, comfortable,well presented rooms.
The lady who checked us in was very helpful and really friendly. The hotel is so close to the train station as well, which is extremely helpful when you have a big backpack/suitcase to cart around.
Clean, close to city centre, but quiet, good breakfast.
being close to a tube station & close to Koln centre.
Apartment was spacious Verry narow stairs, no lift, cold at nights and in the morning, turning of the heating while we were gone, poor internet reception on the highest floor
Nice stay, good breakfast, clean room, good location to Fair and city centrum.
The kitchen was great. There was enough room for 3 people and it was a cosy place. The reception was very helpful. But if they could at least provide basic tools like adaptors for international travellers, that will be great. Taking the stairs can be rather tedious when you have a lot of luggage.
The Hotel was very pleasant & very clean. We stayed in the apartment in the roof top which was very spacous & well equiped. The Owner was very helpful & accomodating. I would definately stay there again when I am in Cologne. There was nothing that I didn't like about the Hotel, but I would just warn people that there are a lot of stairs & no lift if they are disabled.
Great breakfast. Very attentive hosts. Beautifully clean and warm rooms. Spacious bathroom.
The owner was exceptionally kind and helpful--the hotel was very clean and comfortable--the neighborhood was quiet and peaceful
Quiet, privacy There is no elevator, staircase is too narrow and steep, a bit hussle to carry luggage to the room
Friendly and caring personnel. Perhaps free internet facility will be a good plus (anyway, I don't believe someone can make good money on that).
great location, quiet area, good breakfast
everything is OK nothing
gostei da simpatia dos empregados, apesar de mal falarem inglês.
O hotel não tinha lençóis, obrigou ao pagamento adiantado e em dinheiro, alegando que a máquina estava avariada, foi-me cobrada uma taxa para estacionar o carro nas traseiras do hotel, num espaço misto do hotel e residentes. O pequeno almoço apenas estava disponível das 8 às 9.30 pelo que nunca o pudemos tomar, e foi-me exigida uma caução de 5 Euros pela chave do quarto....
A sua localizaçao Este hotel nao tem quartos duplos so twins...publicidade enganosa
a seguranca, do quarto amplo e arejado ventilacao no banheiro
Nada Obras e Limpeza
O hotel fica do outro lado da ponte, ou seja, do outro lado das atrações, é necessário uma boa caminhada até lá... o café da manhã tem um horário muito curto, apenas de 7:30 às 8:30, além de ser bem regulado e inflexível, será que é muito pedir para esquentar um pouco de leite no café da manhã???Serem um pouco mais flexíveis com certas coisas.