Quer guardar como a sua moeda permanente, ou apenas nesta visita?
O Barulho da cidade é muito audivel. O Hotel tem mau isolamento acustico
Atendimento, simpatia, pequeno almoco, localizacao. Nao aceitarem outra pessoa no hotel mesmo com pagamento de pessoa extra
its location, the fact that it is an old hotel and has been renewed, it has some history
Central location, helpful staff, excellent breakfast. We were upgraded to a suite without asking for it. nothing to complain about, we were staisfied
I found the hotel to be one of the best I've stayed at. The check in process was simple and quick (and ready 15 minutes after I made the booking online). The room was well maintained and the staff courtious and attentive. I would have no hesitation booking with this establishment again. Food service was excellent The elevator was a little slow but this was a very minor inconvenience.
Excellent location. Front desk staff aren't friendly. More expensive compared to other hotels with the same quality nearby.
For a stay of 5 nights we asked for a twin-bed room quiet and with good light.Our room was a queen-bed room with a no-view window to a backyard, the windowglass was whited, if we opened it we could only see dirty canroofs.The room was on the 4th floor, just under the kitchen or cuproom where breakfast was prepared, everyday before 6.00 am.we were awoken by the sound of the maiden shooes.The room had very bad natural light, in the afternoon we needed to turn lights to be able to read. Brekfast was served till 10, even in the weekend, and 10 minutes before 10.00 they were allready preparing closing.
Excellent 5 star hotel with a very French feel about it. Great views of the river from our room but not all rooms have this view. The room was spaceous and exteemly comfortable but the bathroom didn't have a separate shower compartment. You had to shower in the bath. The staff were very helpful and all spoke good English. Excellent breakfast buffet but because it's mostly outdoor seating this is limited if it's raining. Walking distance to most of the city landmarks and some great shopping right outside the hotel. Highly recommended. There were several places where you could get a drink but there was no 'really good' bar.
Location and ambiance Breakfast ( rich and satisfactory ) being displayed on the rooftop is affected by the sun and flies , not a pleasant sight...
great position, lovely old building some of the staff very good, some miserable and not good. We had a problem with a taxi that was called in front of the hotel, the security explained where to take us, the driver did not know where to go, afetr driving around for about an hour we went back to the hotel and had to pay full ammount, when we complained about this, with the driver and concierge of the hotel, the concierge did not help us at all and was quite rude and aggresive!
Friendlyness of the staff and location
Style, atmosphere Road noise
The hotel is beautiful with excellent staff and amenities. The rooms are lovely and the position is fantastic.
location .rooms are good no
Good location. Located on the main shopping street. Size of the room. Noise from outside and next door. They even woke me up during the night. The service and breakfast was just average. Doesnt worth the $$ I paid. There are much better hotels on the same street for nearly the same price.
Relax atmosphere,comfort,swimmimg-pool almost nothing,exept the cockroach on the table at the lobby-bar and big rat at the hall ...
Good location, breakfast choices, helpful staff, good tour options. Avoid rooms overlooking construction projects.
Location The breakfast can be improoved
We had a "grand suite" ; 100sq m of 1st class accommodation - 2 bedrooms, 2 bathrooms and a large lounge area. Spotlessly clean throughout the hotel . All the staff from the doormen to the waiters could not have been more helpful; always smiling and willing to help. The breakfast choice was top notch, catering for Asian and Western tastes. The hotel also serves lunch and dinner which we enjoyed immensely, with main courses from about £3 to £12 and there are buffets on the 12th floor of the new wing with superb city views. Good length outdoor pool, inexpensive bars and a small "casino", which I didn't use so can't comment on. 7 nights with most meals for 3 (+ up to 4 guests) + extras = $2000. Full marks all round. I've stayed in many hotels and there's usually some niggle, but I can't think of a single adverse point . No noise came through at night, even in its city location.
i liked the style and the taste .the people were very friendly especially the people in the bar
good location, nice staff, nice swimming pool, lovely place for holiday. the bathroom facility is a little bit old. Airconditioner is a bit noisy
A comfortable hotel to say ive stayed at....great great location.
Location, Tour Desk, Helpful, friendly Staff, English spoken by many staff. Fridge in room. Good size room, comfy bed. Great Free Buffet Breakfast. Local markets lining the streets in mornings and cafes/restaurants in evenings. Great view from room. The shower was not contained by curtain, so water went everywhere. Loungers by pool need replacing. Stairs into lobby, steepish with no hand rails. Doormen very helpful with helping to use the stairs.
nearness to the central district no wi-fi. staff does not know good english.
nice hotel and good location
This hotel is beautiful! the breakfast buffet and room service was great! The pool party Saigon soul was supper fun great music (not for kids). overall cleanliness was up to par. Really happy with the prices I will cook here next time I visit.
The staff were all very friendly and helpful. They immediately found an opportunity to upgrade us on check in. Although breakfast was a nice feature each day along with some drinks / snacks in the evening, we didn't get our 50usd value out of this. Additionally, we were so looking forward to using the pool, and the First day we got a chance was Friday. Little did we know that the hotel finds more value in charging admission for the locals to come and party by the pool on Fridays than ensuring their paid guests have a pool to use. We could barely walk around the pool let alone find a place to sit and relax. Absolutely a disappointment to to say the least. Would not stay here again.
I liked the lobby, pool and gym. The guest room was old and outdated. Carpeting was frayed, bathroom fixtures old, hallways smelled very bad due to overuse of air freshener. I wouldn't stay there again unless guest rooms were completely remodeled.
Eventually we appreciate the staff in remedying an major issue. We booked the hotel for 12/31/2015, in order to celebrate the day and New Year Eve night in a 5 star hotel. When we arrived at the hotel and were informed the pool, which was a major key in our booking this hotel, would be closed to guests due to a New Years Eve party being setup at the pool for that evening. We explained that we booked this hotel in order to enjoy the day pool side and diner that evening. In tradition of the Asian culture, we were told repeatedly that the reason was for the setup for the NYE party that night. As if this explanation would 1) resolve our issue and 2) be an acceptable reason as to not be concerned that we were land locked to our room and not out at the pool. We conveyed that we had contacted the hotel directly, prior to booking to 1) confirm that their was no compensatory costs due to the holiday booking and 2) that we would not have anything excluded that would normally be available to guests at the hotel. Such as any construction, pool and spa access. We were told no issues or restrictions. So we booked. After much heated discussion, at check-in, a manager availed and provided a remedy of allowing us to transport, for pool time, to a lesser quality and star level property at their expense of a taxi. In addition, provided us access to a higher level room and lounge service. However, no offer of access to the New Years Eve party at the pool, unless we paid the $50 fee. We appreciate the effort they made but they went kicking and screaming in providing a remedy. Unless we pushed our unhappiness and not settling on how we should be happy to be lied to about the pool access, before booking, we would have not received the appropriate attention a hotel guest should receive from a 5 star hotel. On another note: The guests, and condoned by the floor management, allowed other guests in the adjacent room, to go in and out, back and forth among the multiple rooms with no respect to the amount of noise they made with doors slamming against the dead bolt constantly for 5 plus hours non-stop. Eventually we appreciate the staff in remedying an major issue. We booked the hotel for 12/31/2015, in order to celebrate the day and New Year Eve night in a 5 star hotel. When we arrived at the hotel and were informed the pool, which was a major key in our booking this hotel, would be closed to guests due to a New Years Eve party being setup at the pool for that evening. We explained that we booked this hotel in order to enjoy the day pool side and diner that evening. In tradition of the Asian culture, we were told repeatedly that the reason was for the setup for the NYE party that night. As if this explanation would 1) resolve our issue and 2) be an acceptable reason as to not be concerned that we were land locked to our room and not out at the pool. We conveyed that we had contacted the hotel directly, prior to booking to 1) confirm that their was no compensatory costs due to the holiday booking and 2) that we would not have anything excluded that would normally be available to guests at the hotel. Such as any construction, pool and spa access. We were told no issues or restrictions. So we booked. After much heated discussion, at check-in, a manager availed and provided a remedy of allowing us to transport, for pool time, to a lesser quality and star level property at their expense of a taxi. In addition, provided us access to a higher level room and lounge service. However, no offer of access to the New Years Eve party at the pool, unless we paid the $50 fee. We appreciate the effort they made but they went kicking and screaming in providing a remedy. Unless we pushed our unhappiness and not settling on how we should be happy to be lied to about the pool access, before booking, we would have not received the appropriate attention a hotel guest should receive from a 5 star hotel. On another note: The guests, and condoned by the floor management, allowed other guests in the adjacent room, to go in and out, back and forth among the multiple rooms with no respect to the amount of noise they made with doors slamming against the dead bolt constantly for 5 plus hours non-stop.
The Location was ok.. Hotel Staff and Room Hygien was an issue
Hotel is okay...not a quality hotel; rank 2 to 3 star Poor mattress in room: thin and uncomfortable Rooms not adjoining; tried to change mattress type Disappointed with the travel service Get a Room. Service was dishonest/deceptive and tried to capitalize on my need to change travel dates. Understood rooms were non refundable but found Get A Room made the dates non changeable. Tried to get me to pay for alternate dates and then decide the cancellation policy. Kept travel dates to avoid getting taken advantage. Will not use this service in the future.
Nice gym and pool. Great breakfasts
We were pampered with excellent accommodations and good food plus service. We could have stayed a bit longer, 8 days should have been 10 days!
They were kind and friendly and tried their best to fulfill my requests. I have seen other hotels during my stay in Ho Chi Minh, and I was glad that I chose to stay here. Perhaps compared to the other hotels, the hotel was located in a slightly far side of the main streets. However, this was not a big problem since things were easily accessible by foot or taxi.
price of food was too expensive so we decided to skip meals there.
Staff fantastic Nothing
The bed was comfortable. The bathtub was glorious with the surrounding windows and light. The gym was okay. For a deluxe room it was cramped (corner unit) and the smallest room on the floor, much smaller than the corner unit across the hall. The power outlets and HDMI connection was hidden in the floor, which I was not able to get Un jammed and open for couple days. No leg room. The colors are drab and grey. The TV didn't really work and the internet was very slow. Room service was also bland and very expensive. Definitely not a 377 sqft room. More like 250.
Nice new hotel with great customer service. Modern rooms with international outlets. Quiet and clean. A short hop to the city center. Great boutique in the lobby selling beautiful scarves. Should have bought more!
Room was very modern Nice rooftop bar Internet was slow. Could not easy have VOIP business call Gym was very limited if you need anything beyond a treadmill/elliptical
The facilities were great, the staff even better There was water coming down the wall in our room but the staff remedied this by moving us and upgrading us.
Luxury at an amazing low cost. The hotel is newly built so you don't have to worry about bugs and broken furniture. It is situated in District 1, one street down from the tourist street, short cab ride to Ben Thanh Market and Cathedral. The entire staff was friendly, from getting out of our cab upon arrival to checking in, etc. We never went to the bank to exchange money, the hotel provided excellent exchange rates. I definitely recommend this hotel and would stay here again.
Grrrreat breakfast with enough food to eat all day. I wish it was open for lunch and dinner. The fruit is amazing and the omelet station was wonderful. Great tour desk in the lobby. The staff couldn't have been more helpful. The lobby bar is a great place to meet friends and people watch. The bartenders were not trained past the few drinks on their menu. If we ordered something off their limited menu, they weren't able to do it unless we told them how. The concierge had limited knowledge of restaurants other then in the local vicinity with local food. It would have been nice to have options of international cuisine in the down town area.
Great location. Within walking distance to many nice restaurants and local tourist hangouts. Staff at breakfast buffet needs more training. Getting a coffee to go was a big deal as you are only supposed to consume buffet items in the restaurant. Really? For a second cup of coffee that I wanted to walk out with since I was running tight on time. Other staff was very helpful,specially the concierge.
Fantastic service and amenities. Overall, a cool & chic hotel.
hotel was very conveniently located. It was clean, comfortable and well maintained.
Location Overall, I have been staying in hotels on business and leisure trips for over 20 years, I have never ever felt so unwelcome as this stay in Sheraton made me feel. To top it all, the manner was unapologetic, rude and ruthless. Some examples below: 1. Staff failed to look me up for the SPG membership, in spite of me being the member. 2. Why did you book for 2 people, who is the second person, tell me the name of your girlfriend, a Vietnamese girl can't be your guest. They kept interrogation about the identity of my girlfriend even when I explained that I am not sure if my girlfriend may want to stay while checking in. They kept insisting that I share the personal information about the girlfriend, breach of PII law in western countries. My lady Vietnamese guests were extremely uncomfortable in coming anywhere near the hotel due to the notoriety in treating them badly by the hotel management staff. 3. Guest Relation Manager and Hotel Director took no action, courtesy upgrade or any other offer when the abuse, discomfort and experience related issues were brought to the attention of the staff in-spite of clearly indicating no intention to break local laws. Was made to feel like a criminal. Even when reminded that I was there customer and am having a bad experience, they asked me to feel free to report whatever I feel in the review and they will not amend or change any of the experience. When asked if I can cancel the booking, they said yes for the full fee, so practically I had no choice but to suffer the stay. 4. Internet is around $17 USD per day if it isn't part of the room rate. If you happened to overlook the internet part, hotel wants you to come down to the sitting area with limited seats to use free wifi. In the day and age of personal devise usage, really sorry to see the over the top internet charges. 5. Very limited western choices for breakfast, breakfast choices not worth the cost. They have a special sitting area for single guests, staff insists that single guests are confined to the designated single guests section. 6. They have a standard procedure for single guests, after 8 pm, they have an escort lady to drop you to the elevator so you can have no guest with you when you go to bed :)
Helpfulness of the concierge. Convenient location to interesting sights. Outstanding breakfast. Live music in the lobby. Quiet. Nothing.