Contras: Made to produce a 6000 rmb in cash as a bond. Lucky I had cash as my platinum credit card wasn't good enough.
Prós: Location is good and very comfortable room, with good quality of stuff .
Contras: Must be pick and drop service from station or airport .
Prós: Liked the staff
Contras: Hated the fact I couldn't control the room temperature simply because it was winter
Prós: Staff are nice and supportive.
Prós: Ok room. Helpful staff
Contras: Breakfast was not as expected but I can understand as this was a Chinese destination and not a western one. The room smelled like cigarette unfortunately.
Prós: Nice breakfast buffet with good fresh ground coffee.
Contras: Would prefer a self-serve coffee machine, but the staff is pretty quick to bring refills.
Prós: Beautiful riverside view, the staff and the food and almost everything. Roy, the assistant manager at the symphony restaurant, always goes an extra mile to serve. Bin Jin at the fitness center is ...
Contras: The restaurant promotional coupons are poorly written with unclear conditions that only subject to the interpretation of their account department.
Prós: Very good location and excellent environment. Excellent breakfast and very nice staff. Room is very comfortable.
Prós: Everything wonderful. Helpful staff. River view. They upgraded me to executive room with big bathroom.
Contras: Next to a new development area with many construction sites. Far away from everything by walking. Need a car myself. Electricity in my room went off suddenly and staff came immediately to repair. ...
Prós: Real 5 star hotel in all respects!
Prós: We were upgraded to a wonderful suite. Everything was exceptional: bed, bathroom, wifi, view over the river, amenities. Could not think of any improvement really. If you stay in a suite on the ...
Contras: Nothing to criticize really. Only small point was the chef on the top business breakfast lounge maybe needs a bit more training: we asked for egg Benedicte and it took a long time and it was not ...
Prós: Always nice breakfast, very sweet service and excellent view.
Contras: If pets are allowed will be perfect.
Prós: Good selection for breakfast, interior was very nice
Contras: Breakfast times was too short, also it was supposed to be no smoking indoors but a few were smoking and nothing was said
Prós: Comfortable bed and pillows. Excellent in-room minibar and coffee. Staff is polite and attentive, unlike other China-5star hotels.
Contras: Location is outside city, but if for people who like quiet and away from the crowd, then this hotel is for you.
Prós: The staff were very friendly as much as they could...
Contras: The fact that staff did not speak English in various sectors such as the restaurant, spa.. Also, the restaurant staff start cleaning away the buffet dinner without asking guests if they wish to get ...
Prós: good amenities and view of river.
Prós: A estrutura do hotel é realmente boa. Os quartos são amplos e com mimos cuidadosos que agradam a estadia.
Prós: The room was Excellent - Great view, high standard, spacious & clean.
Prós: The buffet , amazing. It never ended an very good quality. Beautiful rooms, staff speaks good English. A couple of English channels on the television, including HBO.
Contras: Not in the City centre, 10 km outside the City. This is a bit whining but the floor in the bathroom was not completely clean around the doors and the corners, this should not happen at a 4/5 star ...
Prós: Just great. Amazing breakfast.
Prós: Looking for a hotel for a one night transfer flight stay. It is the only 4-5 starts hotel close to the airport.
Contras: Since the hotel is about 15 minutes away from the airport, taxi driver double the fees for going to there! It happened to me for both ways. The hotel did not offer free shuttle for airport pick up or ...
Prós: The rooms were clean and the service of the doormen was quite good.
Contras: Definitely not a five star hotel. In China it feels like the star system is used arbitrarily. I have stayed in several four star hotels that were far superior to five star hotels. This was more like a three and a half.
Prós: The breakfast was surprisingly good. Yes it was not Four Seasons spread but for a hotel in Changsha it was far better than some much higher priced hotels in Beijing or Shanghai. I was surprised that ...
Contras: Smoking everywhere! Even in the room across from me - supposedly non-smoking floor! They even smoke there in the dining room! Changsha got a lot to to get up to the level of some other cities in ...
Contras: Air Condition cant be cold & no one can do something. Staff cant speak English. They gave irrational solution quote me to open the window and bring a Fan. No one try to change the room.
Prós: Comfortable bad
Contras: No english speaking staff in 5* hotel... only one person in reception speaks english. When we started to speak in english in cofee shop waiters run out... swimming pool teras is totally damaged and ...