Prós: My husband and i enjoyed their gym facilities which opens until 10am. The staffs are very helpful to accommodate our early check in coz we arrived before check in time. Wi fi is fast and location is strategic. There is also a 50 % discount for government employees which we failed to avail because i already paid for it ahead online. Definitely next time we will stay there again.
Contras: Breakfast must be improved
Prós: Swimming pool is really nice. Being close to shopping and restaurants is a huge plus. Breakfast buffet is good but needs improvement. Getting 2 rooms next to each other was good.
Contras: Standing in line waiting to get helped did not worked at all for the 2 front desk staff behind the counter. I was there for check-in and standing in line waiting to get help in my opinion is the most polite way but these 2 ladies behind the counter did not see that as 1 customer cut into the line and was helped right away. If being rude is their normal way of practice of customer service then this nice hotel will soon go away.
Prós: The staff was excellent. More professional, friendly and accomidating than anywhere I've stayed. The rooms are very clean and intelligently equipped. Security was top notch. Room service meals were impressive... The service, food, presentation, and timeliness were all excellent.
Contras: I was disappointed by the swimming pool hours. It's a great pool, but it closes at 10 pm. I'm sure that most adult guests would prefer that it was open much later.
The laundry service is reliable but way overpriced.
The buffet is very good, but far more visually attractive than it is delicious. Many items are cooked in an oil whose taste I find unpleasant (possibly palm oil).
Prós: The location was excellent, the facilities were new and modern, and the staff were very nice and helpful. They also had hot water which I liked.
Contras: My particular room has mold and mildew in the shower and the drain was slow causing the nearly the bathroom to flood whenever I took a shower. The room was also extremely small hardly any room to move around in at all.
the hotel had sports teams from basketball tourny there the sunday night we were there, they were sitting in the hallways talking loud and goofing off, late at night, i told the hotel about it and we moved to another floor but we encountered the same problem, and the internet was out, man it was terrible, we just drove 2 hours and then we had to experience this late at night. i was told that this was on weekends only. But they should control the behavior of the guest, we just suffered stress and harrassment, it was so bad i almost lost my temper, but my wife held me back, so we just mentioned it to the front desk when leaving and they did not do anything just looked at me. I could go on, there are other places to go in CAG that are nicer, cedo centrio is good, right next to the mall. GB
Prós: food, big room
Contras: no wifi, no internet had to call front desk to send rtepairman, the solution was to hard wire my laptop, no wifi
Contras: Room outdated old musty smell good in the restaurant was horrible room service no existstant and they closed the pool for one family do none of the other guest could use the pool I went to check out and since I had already paid they not refund anything