the meals service from the workers in the reception and the restaurant
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
Close to the beach The dinner. The meal in the buffet was really very low quality.
The facilities, the quality of the Hotel, the shows
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
very comfortable suites, large terrace, good breakfast, price corresponding to the quality, we were satisfie
The peace and queit of the resort and the weather No
Great quiet position, the spa, overall cleanliness. The spa didn't open until late (1030hrs) so no chance of doing anything down there before breakfast.
The breakfast buffet was a favourite with all the family and the staff and facilities were excellent. The entertainment could have been a bit more exciting!
I like the fact that you can easily get a sunbed at the poolside, no towels on beds from early morning. Because the group is now NH, I was not allowed to use my Hesperia points from a previous visit to reduce my bill.
Location, views of the sea and the hotel facilities are second to none. The hotel location and facilities are second to none. However the whole five-star service element seems to be lacking from the staff working in the Hotel. You don't get the impression from that them that nothing is too much trouble.
We found our stay very Relaxing and enjoyable. The staff where polite and courteous and would recommend this Hotel. We booked the Spa for the duration of our stay
I loved the resort with wonderful design, seaview and beautiful areas both inside of the hotel and outside. Very good service
The whole place looked 5 star but the service did match up and should be rated 3 star. The food was disgusting, the restaurant manager was rude, the room towels were falling to bits. It took half an hour to check out as the staff did not know what they were doing.
No Russian & English TV channels, poor choice of food during breakfasts, no fresh juices
Well positioned in Arrecife. Helpful staff. Decent suite. Excellent breakfasts. Out of season, many of the facilities were closed. The top floor restaurant, despite the views, produced only average food at expensive prices
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
Good location. Good staff. No gift shop.
The level of comfort, installations and personnel are everything you would expect of a 5* hotel. Its position right next to the beach is excellent and it is very easy to find, being the only tall building on the island! This was my first visit to Lanzarote and I would have no hesitation in returning: the only place I would stay is this hotel. Breakfast excellent .- including champagne and egg chef - and with lovely views from floor to ceiling windows. We were upgraded to a suite (there are twice as many suites as rooms) on the 15th floor and enjoyed fantastic views in two directions. The minibar contains complimentary water and juices. G&T in the bar on the 17th floor to watch the sunset is an essential appointment. No, nothing - everything was excellent. Brits may require tea and coffee making facilities in the room but this is a rarity in Spain.
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.
big room, nice breakfast. Location is central, near a nice small beach. Hotel needs urgently a facelift! Brown water came out the pipeline, not very nice. They tried to solve it, service ok.
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
They upgraded us to a suite. Views and breakfast were fab. The restaurant didn't open until 8pm for dinner. Too late for us.
nice seaview room
The location was excellent - right on the beach, and the staff were cheerful and helpful. The showers seem to have a mind of their own and change temperature at random intervals!
Very helpful staff. Everything done for you. Good breakfast buffet plus hot dishes cooked to order. Optional dinner -- also good. Hotel is very well-appointed with a beautiful garden.
We enjoyed the peace, quiet and excellent facilities and service.
The comfort and quietness, the staff at reception were very helpful. the breakfast scenario needs to address the hot water for tea etc. Using jugs to bring water is a little outdated.
The Diamar is a good quality budget hotel on the Arecife promenade. The buffet breakfast was good with plenty of choice. Our room had a lovely view overlooking the sea.
Great location, comfortable rooms. It's worth to pay additional money for sea view. Wi-Fi connection was availible only in a small area near the room door, but we didn't find it a serious enough problem to ask the hotel staff to do something with it.
Clean, new, comfortable rooms. Central location and very nice (sea)view. Staff was very friendly and really very helpful.
The location is great overloking Playa Reducto, The rooms are of good size and well appointed nice bathroom and powerful shower The hotel is ideal if you do not want to be staying in a "full on " tourist area a chance to practice some spanish and the locals cater for spanish locals so the food is more interesting and yet local buses nearby means you are never very far away from anythingThe staff were excellent and very friendly apart from one female receptionist we had cold water for 4 days of our stay which somewhat marred our stay and they refused to give any discount from the bill as a "gesture" so you would need to check they have sorted their problems!!
Good clean rooms with sea view. Near centre and bust stop only about 5 mins walk. Frequent bus service to Puerto del Carmen. none
Everything - location, near centre, sea view, cafes, restaurants. Very clean and staff very helpful. Hotel looked new. Wi Fi internet access only worked outside room. I could not get signal in room with door shut!
Close to the airport (10 mins by taxi). Beach (outside hotel), shops resaurants within easy walking distance. Good breakfast, nice room and well appointed. No hot water one morning due to fault in the hot water system, therefore cold shower - probably good for me, but not by choice!
The excellent beachfront location, the very nice room. Outstanding value for money. We could find free parking space on the street while arriving during siesta time. It was a 10 min drive to the airport, very covenient. The coffee served with the breakfast was of terrible quality.
hotel muito agradável, ambiente familiar, com excelente localização, bons serviços (atendimento/funcionários muito simpáticos e prestáveis sempre disponíveis a dar informações e garantir uma boa estadia, animação diurna/nocturna), bons espaços (quartos espaçosos e funcionais, área de piscinas sempre limpa e organizada, bar/sala de espectáculos)... foi uma óptima estadia que recomendamos... apenas alguns pormenores...a comida às refeições (excepto p.almoço que era óptimo) nem sempre era muito saborosa mas com razoável diversidade, necessidade de algumas obras de remodelação (pinturas, arranjos), dificuldade em regular/estabilizar a temperatura da água do chuveiro...
Localização Demasiado Familiar
Grande simpatia dos funcionários. A localização mesmo junto à praia. O terraço com piscina e o ginásio. Refeições podiam ser mais variadas.
Boa relação preço-qualidade. Central e perto da praia. Bons quartos e boa comida. Falta de estacionamento.
The staff are extremely friendly and helpful. It is very clean everywhere. The pool and grounds are beautiful. Very close to all amenities. The kitchen is pokey, the hot plates were terrible. Not enough power outlets and some didn't work. Tv is all in German. Most of the lamps had burnt out bulbs. The hot water pressure in shower is awful and doesn't last very long.
A localização em frente à praia e o buffet bastante variado incluindo funcionários a confeccionar grelhados à escolha na hora e com boa qualidade. Solicitamos um quarto com vista mas, apesar de se ver o mar, este estava algo distante não correspondendo à vista que esperávamos quando solicitamos este tipo de quarto.O horário do buffet deveria ser alargado porque acaba algo cedo para horário de férias, assim como a hora a que termina o buffet deveria corresponder à ultima hora a que os clientes poderiam entrar e não à hora a que tudo é rapidamente retirado pelos funcionários.
Serviço de restaurante e comida. Falta de privacidade nos quartos do r/chão pois para 4 estrelas parecem apartamentos com porta de vidro virada ao corredor de passagem de clientes.
a sympatía do pessoal, sempre pronto para ajudar, e a qualidade e abundância das refeições eram spectacular. Tambem a architectura do hotel era muito agredável. as toalhas de casa de banho, embora com muito bom aspecto, não secavam nada.
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
siwmming pool food
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
everything was perfect,food pool staff,location
The entertainment was a bit poor but the kids liked it
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
Nothing Poor quality room with no access to wifi. Old bathroom facilities and stinky towels. Personel don't speak English. No parking lot.
T he staff were very friendly and helpful the lift was scary, the room was very basic the tv didnt work
For only 30 euros it was good value, not the smartist of rooms, plenty of hot water for the shower but the shower head would not stay on the wall. For what we needed, did us well
Hotel was clean and had all facilities needed for a holiday. Food wasnt bad Hotels needs a bit of love. Carpets are old and the hotel gets the feel it hasnt been updated since the early 90'S.
A quality hotel offering excellent value for money. Food quality and presentation was very good.
nearly everything a beautiful hotel, but need of smartening up, like the carpets a bit shabby
Good value/price in all inclusive type. Need an all round refreshment. First of all carpets, furnitures, wall-painting.
Nothing at all. Was not a four star hotel as advertised, rooms were filthy, rusty bath, mouldy tiles, stained carpets, no tea making etc in room, no mini-bar, food was appalling, many guests complained, bad smelling drains, complained to management in writing-no reply!. The list goes on!.
Hotel needs to be better maintained, found to many dirty dishes in the dining room ( perhaps they require new dish washer,s ?)
Location out of town,next to safe beach,peaceful around corridors and landings to rooms
it was ver clean and well maintained yes as above and we stayed all inclusive but had to buy our drinks as in bottled beer and i thought international drinks was bud ect...