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10,0
Prós: Friendly staff. Pick up and drop off process were simple and quick. I got a very nice and comfortable vehicle.
Contras: I requested no insurance coverage and noticed that I had been charged an optional charge. Once I called, they rectified it.
avaliação de
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9,6
Upgrade
Prós: First time I ever rented from Avis. Everything went very well. We got a nice upgrade though the ticketing agent never said why. I would like to have known though it was a pleasant surprise when we got to the car at 1:00 a.m. Really enjoyed the Ford Edge. I will actually consider looking at them the next time I am in the market for a vehicle.
Contras: Just as mentioned in the likes. Would have been nice to have been told we were getting an upgrade but I can't blame the agent as it was 1:00 a.m. and we were all tired.
avaliação de
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10,0
Prós: My flight was late arriving and the agent stayed approx 45 min. so I could get the car when I arrived.
avaliação de
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10,0
Prós: Boise facility tops.
Contras: No car manual.
avaliação de
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8,0
Good overall
Prós: The car was really nice and customer service was friendly.
Contras: Seats were stiff
avaliação de
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7,6
Misleading charge for gas
Prós: Nice people, clean car, easy pick-up
Contras: I declined all of the gas options and returned the car completely full, filling it at the station right there at the airport. Nonetheless, they charged me $13.99 for gas without telling me. I noticed when I reviewed the receipt while sitting at the gate for my flight. I was so made I went out through security and initially they said I needed to produce a gas receipt, which was the first I'd heard of it. Eventually they relented and took the charge off. The guy at the desk was great but the policy from Avis is mean-spirited and another example of customer-unfriendliness.
avaliação de
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10,0
Prós: Friendly staff. Pick up and drop off process were simple and quick. I got a very nice and comfortable vehicle.
Contras: I requested no insurance coverage and noticed that I had been charged an optional charge. Once I called, they rectified it.
avaliação de
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9,6
Upgrade
Prós: First time I ever rented from Avis. Everything went very well. We got a nice upgrade though the ticketing agent never said why. I would like to have known though it was a pleasant surprise when we got to the car at 1:00 a.m. Really enjoyed the Ford Edge. I will actually consider looking at them the next time I am in the market for a vehicle.
Contras: Just as mentioned in the likes. Would have been nice to have been told we were getting an upgrade but I can't blame the agent as it was 1:00 a.m. and we were all tired.
avaliação de
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10,0
Prós: My flight was late arriving and the agent stayed approx 45 min. so I could get the car when I arrived.
avaliação de
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10,0
Prós: Boise facility tops.
Contras: No car manual.
avaliação de
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8,0
Good overall
Prós: The car was really nice and customer service was friendly.
Contras: Seats were stiff
avaliação de
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7,6
Misleading charge for gas
Prós: Nice people, clean car, easy pick-up
Contras: I declined all of the gas options and returned the car completely full, filling it at the station right there at the airport. Nonetheless, they charged me $13.99 for gas without telling me. I noticed when I reviewed the receipt while sitting at the gate for my flight. I was so made I went out through security and initially they said I needed to produce a gas receipt, which was the first I'd heard of it. Eventually they relented and took the charge off. The guy at the desk was great but the policy from Avis is mean-spirited and another example of customer-unfriendliness.
avaliação de
