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The staff are very helpfull. I got ill during our stay and they arranged a doctor immediatelly and were very helpfull. They also upgraded us.Food is excellent and facilities are great and the hotel is very central. Only that when they say the breakfast closes at 10h30 they mean it and will start cleaning and removing things around you 5 minutes before the time and clearing off the buffet.
the hotel is form the top of the offer poor (sound) isolation of the room
Excellent accomodation, large room with nice bathroom, friendly staff. Good food in the available hotel restaurants. Executive service is very good and value for money. (breakfast and happy hour) The location of the Sofitel is at a prestigeous lane / square but you cannot just walk out for a meal or shopping. The nearest by shops and restaurants are a 20 minutes walk from the hotel so you need transport to go there (which is available at low prices (tuktuk type of transport). Another thing, we had looked forward to visit the Japanese "Koi " hotel restaurant, but during golden week early October they closed half of the hotel Sofitel restaurants, and Koi was not open.
Central to everything. Easy access. Very friendly and helpful staff. Very comfortable in every way. We stayed another night. Swimming pool was out of order. Ladies spa was out of order. Mens Spa water was too cold. Steam room was far too hot it could not be used. Showers drains were blocked causing flooding. Poor. Hopefully this was a one off.
Quality of the hotel room. Services & Facilities. Service in restaurant
The comfort of the room and the quality of the fittings The price of extras
One of the best hotels I have ever stayed. A hotel in China which serves three kinds of Birger Muesli at breakfast is definitely topnotch. Also good croissants and great fried rice with beef (also for breakfast). Perfect beds and spotless. Reception and concierge helped me out with some small matters! Dark hallways and tasteless hotel design. Next time they should try fresh young dutch or scandinavian designers.
a luxury hotel with a rich delicious buffet
Room Service was excellent, Room very comfortable and Hotel staff wonderful.
Beautifully designed comfy rooms, breakfast was great and moroccan food main courses was great too
good location, friendly and helpful staff
Quick check in. Location was pretty good. Room was clean and tidy. Room a bit small. Bathtub leaked, but not my problem.
Excellent location, nice hotel and very comfortable.
He hotel was in a location with 2 others and the breakfast the Sofitel, included with my stay, was nice. The staff was super friendly and helped us line up our trip to the Terra-cotta Warriors, as well as help us find our way locally. The beds were very firm for my standards, but I've found that to be common in China. Also, the air conditioning did not appear to cool as well as I had wished, however, I have also found this to be true in China, so I don't believe it was an issue with the hotel.
This hotel is the perfect choice of staying in Xian. Very nice enviroment, luxury, perfect cooperation with the staf. It was great staying there.
The staff responded quickly to my requests. First we were put in a smoking room with burn marks on the carpet even though I reserved a non-smoking room. We were switched to another room, but carpet was still old and dirty. Beds were the most uncomfortable I have ever slept in. The hotel did not have heat so my room was cold. I specifically chose this hotel because the website said it had a children's playroom. When we asked about it, the staff told us there is no playroom. If I had known this, I never would have reserved a room at this hotel. I was extremely disappointed and upset. I will not stay at the Grand Mercure again. Definitely not a 5 star hotel.
The size of the room was great, service excellent, very good breakfast, but location at the far end of the square and not so close to city life is a small handicap, easily overcome by the price...Seems to me perfect for seminar or congress As above, location is not ideal when you go in and out...
Grand Mercure is associated with the Sofitel. When we encountered an issue with our room's electrical problem, we were immediately moved to a very up-scale room in the Sofitel. Even though the price was more than the Grand Mercure, the price given was as if at the Grand Mercure. Our compliments to Amelia the Sofitel manager. Close proximity to sightseeing in the downtown area.
Staff quality was very high. Quiet hotel, near the city center. top quality of different services. Very good hotel. No negative comments