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This hotel is the perfect choice of staying in Xian. Very nice enviroment, luxury, perfect cooperation with the staf. It was great staying there.
Quick check in. Location was pretty good. Room was clean and tidy. Room a bit small. Bathtub leaked, but not my problem.
good location, friendly and helpful staff
Grand Mercure is associated with the Sofitel. When we encountered an issue with our room's electrical problem, we were immediately moved to a very up-scale room in the Sofitel. Even though the price was more than the Grand Mercure, the price given was as if at the Grand Mercure. Our compliments to Amelia the Sofitel manager. Close proximity to sightseeing in the downtown area.
Excellent location, nice hotel and very comfortable.
The staff responded quickly to my requests. First we were put in a smoking room with burn marks on the carpet even though I reserved a non-smoking room. We were switched to another room, but carpet was still old and dirty. Beds were the most uncomfortable I have ever slept in. The hotel did not have heat so my room was cold. I specifically chose this hotel because the website said it had a children's playroom. When we asked about it, the staff told us there is no playroom. If I had known this, I never would have reserved a room at this hotel. I was extremely disappointed and upset. I will not stay at the Grand Mercure again. Definitely not a 5 star hotel.
The size of the room was great, service excellent, very good breakfast, but location at the far end of the square and not so close to city life is a small handicap, easily overcome by the price...Seems to me perfect for seminar or congress As above, location is not ideal when you go in and out...
Staff quality was very high. Quiet hotel, near the city center. top quality of different services. Very good hotel. No negative comments
O desconforto das camas, que apesar de ter pedido 1 cama dupla, chegámos lá e tínhamos 2 camas, o barulho do comboio durante a noite, o pequeno almoço fraco, a zona em si não tem nada de bonito, daí termos perdido o dinheiro das 2 noites não reembolsáveis e temos mudado para outro Hotel