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The staff was generally very friendly and helpful. The room and views were great. The infinity beach and pool were really awesome. Location was good with many shops and restaurants nearby. Blue Bar staff were friendly, but extremely nonattentive. Prices for drinks and meals were fairly expensive, and there was always a service charge added to bills automatically.
Room was clean and nice, hotel is located in a central area with lots of options for shopping and entertainment Based on how the hotel is promoted, we were of the impression that it was an all inclusive resort. I was surprised when I arrived and was told that my package was really only for the room and did not include food which affected my budget.
Its location was very good. We did not have water this morning and others were complaining about water problems before.
The friendliness and professionalism of the staff. Lack of Access to other beaches. No shuttle services.
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The best location on the island. walking distance to all the adventures. the best view on the island! staff was awesome
It was conveniently located near the downtown area. The Beach/pool was kinda cool because it was a salt water pool with a beach feel, I thought it was perfect and I always had a seat!
The hotel was perfect - the view outstanding, and was in close proximity which made walking around Willemstad super convenient. The hotel staff were very nice and knowledgeable about things to do on the island.
Hotel is in the perfect location if you want to walk around and enjoy the key parts of Willemstad. Would be nice if they had a real beach but what they have is probably the best in main area of town compared to others. Good service staff. Good choice Not quiet. If you want peace and sleep go elsewhere. Room was on street where cars go by and blare the bass. A real beach would have been nice but you can make do in this heat. For more relaxation I would go to The Marriott! Upgraded, inner room bad
Location. Infinity pool. Staff. Incredibly Comfortable beds!! No
Fomos muito bem recebidos no hotel, os funcionários são muito atenciosos e prestativos. O hotel tem um ambiente muito agradável e o serviço de buffet é bastante variado. O hotel dispõe de algumas facilidades como o serviço de shuttle que transporta os hóspedes até o centro da cidade. O último horário de retorno do transporte ao hotel poderia ser às 18hs (horário de fechamento do comércio), e não às 16hs, conforme informação recebida no check in.
Localização, ambiente muito agradável, aproveita bem a natureza do lugar. Atendimento do restaurante.
Bem localzado, limpo e confortavel, cama muito boa, prainha agradavel, otimo custo beneficio Banho frio sai agua quente
Muito bem localizado. Em poucos minutos chega-se ao centro e dá acesso fácil pára todas as prais. Além do mais, é muito bonito, sempre um convite a apreciar uma vista por todos os lados. O café da manhã é caro demais.
Conforto, comodidade, excelente atendimento, ótima localização, preço compatível com a qualidade dos serviços oferecidos.
Location, snorkeling, quiet beach Up keep of room and property (vanity was falling apart, lamp shades extremely dirty, table at restaurants had hole in them), not enough beach chairs, food was not good, service not consistent, hard to get into restaurants, bar tenders didn't know how to make drinks on menu
The restaurant and food was good. Cleanliness of the hotel was good. An ok all inclusive restaurant. When I arrived at the hotel, I requested to check out late since my return flight was 9:00 pm and the check out time at the hotel was 12:00 pm. I was advised that I would have to request again on the day of check out. I did request again as advised but I was told that the room was already booked. The hotel was accommodating and allowed us to stay in the lounge, however, I think they should have accommodated us with the room since they had ample time of being informed of my request.
The beach is nice The pool was very dirty. Food quality is not good at all, there is not even fresh orange juice, instead they give you TANG. The staff was not service oriented at all.
Every one was smiling and kind. lots of fun to do. Delicious food and drinks. recommend you for real. if i go to curacao again, i will definetly stay in here again. Super recomended!!
The water is very nice. There's a good place for snorkeling just a few meters away from the beach. The Italian and Japanese restaurant are fine. The entertainment team is good. The resort is very old and without much maintenance. The quality of the food (specially the buffet) is mediocre. Except for some very nice people, the service is bad. They are making something in the beach, and they start using noisy machines from 8 AM. The beach seems to be artificial. It's small and with a lot of big stones and rocks. No internet in the rooms. You have to go to the lobby (full of people and mosquitoes) and pay to use the wi-fi!
A localização é excelente: próximo à cidade e dispõe de praia. O bar também é um ótimo ponto. No final de um dia tentei fazer uma massagem nos ombros porque estavam doloridos e apesar do serviço ser de 15 min e faltarem 10 para encerrar o horário do Spa (17:50) o funcionário informou que não poderia ser atendido. Há duas araras confinadas numa pequena gaiola e é cruel essa exposição das aves para nada. Para servir um Hilton hamburger no restaurante num jantar foram necessários 50 minutos. Não havia mais de 6 mesas para Atender. Em todos os cafés da manhã havia que cuidar para que sua comida não fosse alvvo de pombos e passarinhos que estavam à espreita todo o tempo. Éramos 4 pessoas em 4 quartos e pedimos um late check out para as 16 h e apesar das contas somadas superar US$ 4 mil nos cobraram mais US$ 35 pela cortesia de um quarto.
A praia particular e o local em geral são muito bonitos. Creio que com a tarifa que é cobrada deveria se ter um café da manhã incluido, nem que fosse mais simples que o café americano onde é cobrado 35 dólares por quarto. Outro problema quanto ao café é o fato da cobrança a parte da diária não ser bem divulgada no próprio local.
Nothing Staff was ride. As soon as you walk in the hallway it smells like mold. Rooms were disgusting. The bedding wasnt even dry it was damp. One of the reasons i chose this hotel was because it said it had a pool/beach bar. There is an abandonded area that looks like it was once a bar? Dennys is the only restaurant on property and their prices are ridiculous over 12 us dollars for breakfast and even the restaurant was horrible. The average price for breakfest in town and at a reataurant at riff or renisance which are huge torist areas was 7us dollars. Do not stay here!!!!!
Small and unique. Our room opened to a small courtyard with a fountain. Wonderful commons area for breakfast or happy hour sometimes with live music. Staff was courteous and very helpful. Great location.
The room was clean and staff had excelent attitute.
Hotel is a good business hotel in middle of Willemstad. Not recommended for travelling with kids. They also have a resort on the other side of the island and that is more family minded. One minor point was that the watercompany was working during the night! and made a lot of noise . The hotel left a message that there was no water from 12 pm untill 4.00 am but did not mentioned the noise. But normally the hotel is nice and convenient for business travelers or couples.
Between the Hotel and the Lodge, this place has it's stuff together. I was less than impressed with some of the on-site restaurants and sundry shop. The only place to get breakfast in the complex is at the Observatory Restaurant. It's only buffet style, but I believe you get what you pay for. The sundry shop wasn't open the whole time I was there (5 days). The Jaipur Restaurant has an awesome asian buffet on Thursday nights. Even though the hotel is not on the beach the free shuttle to Blue Bay Resort is really worth the time. That beach is amazing. Plenty of beach chairs, enough shade for the fair skinned, and a restaurant with a full bar. If you're a beach bum, you could easily spend all day at this beach. They also have a scuba diving shop there too. The Lodge is quite nice as well. The beach there is good, but not amazing. The only real downside to the Lodge, at least in my opinion, is that it is literally in the middle of nowhere.
GENERAL OVERVIEW: First of all, when you visit Curacao don't have any expectations for customer service. It is not up to U.S. or developed country standards. The concept of customer service is a pervasive cultural difference (and perhaps problem) throughout the island. That being said, the hotel was very nice and the staff was courteous. Don't expect anyone in Curacao to bend over backwards to help you though; it's just not their way. You have to ask specific questions to get accurate answers. You won't get warm smiles and greetings from natives, generally speaking. HOTEL PROS: Clean and spacious rooms! Everything one would need including a small refrigerator, a separate dressing room, spacious bathroom with clawfoot tub, and a variety of restaurants. The location is ideal in the middle of the capital and walking distance to the market and the Queen Emma Bridge to get you to the touristy sites. All amenities on site including a nice spa, 24hour pools, wonderful decor. The...
The Kura Hulanda Spa Resort was a great place to stay. It is so quaint & historic. The grounds are always clean & everyone was so friendly & helpful. Even the housekeeping ladies were as nice as could be---and seemed happy to be there. The concierge was so helpful in arranging tours & taxis. I recommend this place to anyone staying on the island. It is enclosed & secure, yet walking distance to everything.
This hotel was definitely charming and different. It has very pretty rooms and pools. However, the service is very slow and not very professional. Also, the restaurants/bars close early. This is not near the beach, so if you are looking to be on the beach this is not the hotel for you. They do offer shuttle service to the beach, but the shuttle comes every hour and the beach is a bit far away. All in all, I would recommend it for the expoerience.
The cafeteria staff to say at least are not as good as a conserge service in the hotel.
This hotel needs serious maintenance!!! It's a old hotel the rooms are so in bad conditions that we had to move from there like three times for different kind of issues. I felt like I was staying in one of the worst hotels ever. The staff were not aware about how bad things were!!! They just gave me this stupid answer: Oh!!! I am sorry but this hotel is like hundreds of years old and there is nothing we can do about it????!!!!!! The issue with the Internet as a matter a fact it is free but some rooms they just do not have a WI FI router so if are the lucky one and got a room without a router congratulations!!! It means of course you ate not gonna have Internet at all. At least if you go out side the lobby you would be having some Internet.
The service was indifferent and our room was very tired and uninviting. The grounds are nice and the location is very convenient to town. The rooms are available at a discount for a reason. This place does not live up to its reputation.
Overall, is an old, poorly maintained hotel. Expect a 3 stars Hotel, no more than that. Yet, rooms and bathrooms are fairly clean and it has a good location. I would not recommend this hotel. If have a little more room in your hotel budget, try somewhere else.
This hotel is in town, walking distance to all attractions. Charming property, nicely landscaped. Rooms were fine except windows could not be opened as they faced the public areas. There is no wifi in the rooms, only in the public areas which I believe is contrary to their advertisement.
localização e restaurante(buffet cafe e jantar) eram muito bons. cama: colchão defeituoso, mole e incomodo; colchas velhas e rasgadas; vazamento e entupimento banheiro que apesar de reclamado, não consertado. A caixa forte do quarto também quebrou e levaram tres dias para abrir. Infelizmente eu estava com todos meus pertences no cofre! Não ofereceram troca de quartos.
Nada Sem serviço de quarto, toalhas horríveis, travesseiros terríveis, colchões velhos, sem água, ar condicionado sem controle, tv com controle remoto ruim, sem shampoo, sabonete ruim, sem pressão de água, não tem água quente suficiente, o ar condicionado do cassino é uma piada!, etc. etc. etc.
The villa had a good location with sea view,large veranda and was roomy for a family of 4 with close distance to the beach in a nice setting. It is as such a good basis for a holiday, however cleanliness and maintenance are definitely points for improvement and require attention of management to raise the standards. Due to this I'm hesitant to recommend the location. If the standards are raised it would definitely be a recommendable place Cleanliness and maintenance (cracked tiles in bathroom, breakage of shower head,sink not flowing) appears to be an issue and was raised with the hotel.Issues were addressed promptly but in principle should not be required with good housekeeping. Carpet in 1 bedroom (other is tiled)should be replaced with tiles as attracts dirt and is difficult to clean
visit friend and dive
Classics restaurant was good. Location was nice. Room was not positioned on the wind. It was too hot in the appartment.
silence. Space. the beach. the swimmingpool. the menu in the restaurant. Not so many choice.
no phones in room not even to call the front desk, no 24 hour front desk