Staff was friendly Lounge, bar, and piano area were relaxing. Carpeting in the outer halls. The room door had foot prints and scuff marks.
My stay here was great. I have stayed at ALoft, just up the street a few time and after a few poor experiences I decided to stay at Ontario Airport Hotel. The staff was amazing and very accessible. The room was very clean and the location is perfect. The shuttle service that will take you around town for free was also a huge plus. This is where I will always stay from now on.
I had made reservations for a double bed and when I got there they only had a king size bed
I did like his hotel everything was really nice about it parking is really easy it was super close event I was going to my only complaint would be a they charge you $50 at check in now nowhere did it say it was charging $50 for checking in I called the office and complained about it because the $50 made my account go negative. And they did absolutely nothing about it which kind of made me mad.actually I'm still waiting for the $50 back and it's been five days that if it does Credit to my account soon I will never stay here again. That's the one thing that would make me not return to this hotel. everything is nice but beware of the holding fee.
Clean with perfectly comfortable beds, roomy and not noisy. Nice workout room and breakfast area, always had tea, coffee and fruit available...excellent people working about! shower curtain needed more support but Im sure its already been fixed as all other aspects of hotel have been kept up.
Nothing The hall way smelled like wet dog.
Overall price and convienant
The upgraded jacuzzi room which cost $40 more. Leisure trip turned really expensive really quickly. The room given to me at check-in was dirty and low grade. The floor was filthy, there were tears in the window screen, no tv remote and the tub was dirty and there was a conjoining door that didn't like. Claimed the hotel was booked although there were like 6 cars in the parking lot. I had to upgrade to another room which was $40 more!
They were the only motel for the price I wanted to pay. Prior to that I was staying in a 5 star hotel, so take my words for what they are worth. Got the deal off the net and a last minute need on a holloween weekend. They placed me in a smoking room and I don't remember the site saying it was smoking. I couldn't sleep in the room and the first couldn't get an upgrade till the new clerk came.
the staff was nice the elevator was busted the juice machine was busted the ice machine was busted the vending machines only took singles
It was the cheapest hotel around and was convenient for the event that my friends and I were attending. The lady working the night shift was very rude. The hotel has a policy in which no more than 4 members can attend the room after a certain time period, which is understandable. However, the lady working at the front desk threatened to call the cops on us as some of our friends came over to gather their belongings. Note, they did not plan to stay the night. They were just picking up their stuff that they had left in our room before leaving for the event. This was a major downside. It could have been handled much better. I don't think I would stay here again.
Comfortable room size. Easy access to freeway and airport.
Comfortable bed, flat screen TV, granite countertop in bathroom No
we were given a room on the first floor, an easy walk to the shuttle. This was thoughtful since we did not have a car. The room was clean and pleasant and amazingly quiet since it is so near the airport.
Nicely appointed rooms are a cut above. The place is well maintained and the breakfast had a good selection and was well stocked. Overall, it was a very pleasant experience and excellent value for Money. A bit noisy in the morning with the trains and proximity to the airport.
The location was quiet from freeway traffic.
Everything was perfect! Staff, room, pool, breakfast. It's worth the price!
i was amazed how clean and nice is this place and the the room was perfect, thanks none
The room was very nice, with a comfortable bed, flat panel television, and roomy bathroom Be advised that this hotel is near the railroad and airport. I did not hear any air traffic, but there were occaisonal train whistles. I did not find them bothersome
closeness to the airport
Well appointed, comfortable, up to date, and the breakfast was nice with a wide selection to choose from.
The room was upgraded with new decor and a flat screen television. It was a great bargain for overnight after arriving late and before leaving for Palm Springs.
Couldn't be more clean. Bed, restroom, and everything was clean. Close to freeway and local sites. Easy to find. When we first arrived, I had thoughts of finding a new place to stay. It looks like a better motel. Was thinking it was more of a hotel when I booked the room.
It's CALIFORNIA, you're basically handed over to the jackals by their corrupt elected officials. They are simply there to empty the pockets of poor working folks. Do NOT use their wireless internet for banking, etc. Use HTTPS Everywhere, anti-tracking, REAL anti-malware and VPN since I've never seen so many warnings from programs I didn't even know HAD warning pop-ups! There are slightly better choices in the same area, so why do our employers continually send us here?
nada Made reservation for two nights. Called the front desk during the morning of my arrival date. Told front desk that I would be checking in late. Front desk said no problem. Front desk proudly said, "We do not cancel reservations!" I went to a gathering with friends. I had a midnight snack and enjoyed the food. I was in no rush, as my room at the Azure was waiting for me. I walked to the front desk, and the time was about 2:45 a.m. This was now into my first night stay, which was paid. I talk to Graveyard Roy, give him my id card, and tell him that I have a room, reservation for two nights. Roy told me that he completed an audit at 2:30 a.m, and that he cancelled my reservation, because I had not checked in. Graveyard Roy cancelled both nights! It had only been 15 minutes since Roy cancelled my room(s), so I simply asked Graveyard Roy to check me in, using the reservation he just cancelled. Graveyard Roy started pushing computer keyboard keys, clicking mice, and kept looking from one computer monitor to another. I gave him the benefit of the doubt, and thought maybe Roy was helping the nearby air traffic control tower, and landing jets. Nope. Graveyard Roy was lost! I heard the GPS navigation system in Roy's head continually say, "Re-Routing". I saw Roy scrambling, and heard him say aloud, "Lets see, lets see, lets see...." I had to finally leave the poor guy alone, and I walked away and out. The whole time hearing keyboard keys a clacking and mice a clicking. Pop Quiz,..Why does Roy hold a position on the Graveyard shift? Answer in the form of a question. Bye.
The hotel was very clean, the service was great and complimentary full breakfast was yummy. The breakfast chef was extra kind.
Everyone was friendly - the breakfast was very good the facilities were clean. I stayed two nights. When I got back to the hotel the second night, it was late, and when I opened the door, I saw that Housekeeping did not clean the room. I went down to the front desk and they gave me some towels and coffee packets for the morning.
I liked the comfort. The pillows aren't as steady and fluffy as the used to be. Not enough pillows on the bed. I had to request a room change, because ants were in our room. The irons were not operable. The first room, we had to request an iron. The replaced iron did not work. When we moved to the second room, due to ants, the iron of that room did not work. We had to end up going out to buy an iron. Room service was not good. The service took forever to show up, if they showed up. This has never happened, in my year and a half of dealing with Azure. Azure has always been responsible in the past.
The hours of breakfast. I had to work, and had to leave before the breakfast was available.
Excellent staff, very professional. Very accommodating, very comfortable. Was close to both freeways and shopping as well as restraunts. Fresh cookies and coffee 24 hrs a day. Starting the day with the free breakfast......the eggs bacon and patotieseach morning were restraunt quality. Extremely clean, tables and counters. I would and will stay there again.
Loved outlet mall and nearby food options to walk to. Friendly staff. Nice rooms. Breakfast wasnt great. Ants in bowl with peunut butter packets turned me off for the day.
location parking after dark was kind of scary, felt isolated
Helpful and friendly staff when I checked in and out. I was counting on the restaurant being open on time. It wasn't and I was forced to have breakfast on the road. I chose not to eat any other meals there.
Quiteness I whiskey I could have stayed longer
Friendly staff and nice big room. We booked about 15 minutes before we got there and the transaction was easy! Close to the freeway and quiet. Very pleased!
The location was good.
Nothing. Location outside was fine, but the Red Roof Inn in itself was very dirty. The place has contracts with different trucking companies so, if you are a self traveler like I was being a woman then you might want to stay somewhere else. I paid for a room that had stained, smelly bed sheets, some man's underwear under my bed, a girl's hair tie on the bed, and fecal matter stuck on the toilet. I had to leave that night I was so grossed out. My suggestion don't stay there.
furniture a little tired
It was easy to get to. It was close to the airport. It had restaurants within walking distance. I'm a single woman. The parking lot (all in the back) is very dark. It is also close to a train track. I was apprehensive about having to leave my room at 4:30 in the morning with poor lighting, construction "stuff" around and trees that skewed what little light there was.
Muito conveniente para o Aeroporto de Ontário. Funcionários simpáticos. Tinha uma penthouse. Camas muito confortáveis. As escadas são estreitas para transportar malas.
Confortável, silencioso, dormimos bem e o café da manhã foi ótimo e delicioso. Serviço ao cliente foi excelente. A garota na recepção, Brianna, foi muito simpática e prestativa.
The Ayres hotels are an excellent value for your money. There is nothing NOT to like at this hotel.
Breakfast was great!
Clean and comfortable
Staff was great. Breakfast was pretty good Bed was not so comfortable
The hotel had great decor and the room was very nice. They had great ameneties and the location was perfect. Close to everything! We enjoyed our stay very much. The breakfast was the best hotel breakfast we've ever had traveling. The restroom floor was a little dirty but to be fair I'm very picky and am very particular with restrooms. We did have a problem with check in. We arrived just after midnight and they said my credit card was declined or no good. They kept saying I was giving them the wrong number and I used a different card when I reserved the room. I know what card I used. My card was fine and they accepted it. Then we ended up getting the wrong room. Two double beds and not the king we reserved. I think they had the wrong reservation . When I showed them my reservation, they fixed everything right away. I was happy with the outcome.
Well for starters my boyfriend and I had a little trouble with our reservation but the staff was very friendly and took care of the problem ASAP and they give you cookies when you check in which is AWESOME! As far as the room, as soon as we walked into it it smelled super clean and it was. The room also had soap and shampoo dispensers which are so much better than those tiny bar soaps that most hotels have, so that was a major plus. There was only two things I didn't like about the room, the bed and the sheets. The bed wasn't all that comfortable I guess memory foam beds just aren't my thing but it wasn't that bad, and the sheets were really thin so we got cold at night.
Loved the memory foam beds, staff was very friendly, had a later checkout (noon) when most hotels are 11:00 - they will even extend it to 1pm if needed! Room was spacious, had a nice desk, microwave and fridge. This place was very comfortable, great location, and a great price! The only 2 things I could sing this place for (and not enough to lower the 5 star rating) is that we had a hair on one of the hand towels - but that tends to happen. We also were hoping to connect our PS3 to the tv to pass the time, but they have a block from using the inputs. Again, understandable, but that would have been nice to be able to do.
It was like sleeping in my car, but on a great bed. Room was great, very clean, great tv everything I could ask for. However, after the first couple nights I finally had to put ear plugs in in order to sleep through all of the car noise from the freeway. for the price I think it was great. Noise. And staff took too long to service room, so in my 5 day stay , they only cleaned my room once. They did not show up till we got back at 5:00 pm. Need to clean rooms much earlier in the day.
Very happy with my stay
Affordable Old ans stinky.
Loved the comfort. Loved the hospitality from the staff. The cleanliness of the room. The bed was so comfort. Great TV options. Refrigerator and microwave a definite plus.
Welcome and check-in were fine, the room was large with a comfortable bed. Free fruit in the lobby was nice. Any rooms facing the freeway are subject to traffic noise 24 hours a day, so not recommended for light sleepers. Make sure to bring your own coffee to breakfast.
Very comfortable and most important...exceptionally clean room/facilities. The location was a bit difficult to find. But I called the hotel and Carrie Ann guided me to the doorstep. She was great.
The facility is nice. The rooms are comfortable and clean and the bed was comfortable as well. Another convenient feature is location. There are plenty of restaurants in the area and places to shop as well. There is a Chinese Restaurant right next door that has really good food and if you don't feel like dining out they do deliver. The staff was very friendly which was something you don't always see it seems when you purchase a room online at a reduced rate. Many of the other paces we have stayed at the staff seem to be a bit rude but not here. The complementary breakfast was nice. It consisted of the usuall breakfast items and there was plenty of it. Overall the Fairfield Inn is a nice place to stay. I thought the room was just a bit pricy but in all fairness it was the weekend so I know that rates are usually a bit higher than other times of the week.
Friendly staff, room was very clean and spacious.
I was surprised that it was like two rooms with a bed in the front room and a second bed in the back room. Why have a TV in a room that doesn't work? REMOVE IT, it's misleading. Also why would you put the working TV in the front room? Most guest would prefer sleeping in the back room away from the noise from outside traffic so the TV should be in back room.
Nice staff, clean room bathroom looked unfinished, stucco unpainted and hotel is next to freeway so its very loud.
The size of the room There is a lot of noise coming from rooms above
The price was cheap and booking was easy through kayak Where do I even start. The rooms are listed as having a mini fridge and wifi. The room did not have a fridge and the wifi never worked. When I got to the front desk to check in the girl said that she couldn't check me in because the computer was frozen. She was waiting for some guy to come down and fix it. While I waited she started helping another guest who was asking questions about some credit card. The guy who was supposed to be fixing the computer so I can get checked in started helping that guest too. So no one was fixing the computer. Finally the computer was working and the girl didn't even bother to ask him how he fixed it so she can handle it herself next time. When I finally got to my room the door was open and when I went in it was not clean. There were no sheets on the bed and there was a box for a double sided dildo on the floor(I am not making this up). When I got to the elevator I told one of the maintenance workers what happened and he just looked at me like I was crazy. Next room I get moved to the floor above and the hallway smells like cigarette fortunately the room doesn't. Tried turning on the tv and there are no batteries in the remote so I have to call the front desk. When the maintenance guy comes up he fixes it. I told him about the wifi and he said he'll reset the router. I'm guessing he never did because the wifi still didn't work. Moral of the story you get what you pay for. The rooms are decent it's such a shame they could do so much more.
Worse breakfast everp
Location The hotel is very disorganized from the moment you arrive you can tell from the front desk chaos, something is very wrong here. It is very dirty and unmaintained. I'd stayed at motel 6 better then this. I even got over charged for my stay by $100 extra. Worst worst experience
Didn't have microwave or fridge like my last stay
I liked everything about it, the room was great! it was clean and had wood floors. The staff helped us get a room accommodated when hotels.com messed up our reservation.
The room was dirty and the toilet didn't flush. So gross. The front staff was rude. Just awful
The location is very convenient, close to many shops and restaurants, fast food and grocery stores. Staff is very friendly they gave me an extra card key when i forgot it in the room. Also when we checked out, we forgot a cellphone and we called to ask for it and they had it for us in the front desk. Big plus for that! Breakfast is very good too it varies from day to day. A few things I didn't like was that there was a red jelly stain in the carpet when we got there the first night. Also the wood part of the vanity mirror had a crack you cant avoid looking away. Closet space was tight, the layout of the room seem flipped around. I didnt feel like it was as clean as it could of been overall.
Room was nice, comfortable bed, staff was friendly and the best continental breakfast I have ever had. I honestly have no complaints.
The location was close to my job, they front desk people were very nice and accomodating. The parking is very bad, due to the car rental place taking up most spaces. The breakfast was not that great, no meat, only eggs and fruit, oatmeal and cereal.The hotel charged my card $80.00 stating I had painted sheets, towels and pillow cased red.
It is always great to have both a refrigerator and microwave in the room. This hotel gets progressively worse each time I stay there. To begin, I had to wait 20 minutes to check in as there is only one person at the desk. Other problems are only having one hand towel and wash cloth in the room and the tub did not drain.
Notthing. Bed bugs!!! I have bug bites after sleeping in that nasty hotel
This guest did not leave comments about this hotel.
They had a great selection for the breakfast No everything was great
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
the room was very big. the TV was small and the TV service was not good
The room was very spacious and clean! The bed was comfortable! The staff were very friendly. The breakfast was simple but good! No, I loved the hotel! Will for sure go back!
The hotel staff was incredibly friendly! The room was mediocre but the staff and their willingness to help more than made up for it. We left something very valuable in the room and they immediately called and offered to ship it for us! Only one elevator and exterior doors.
This guest did not leave comments about this hotel.
It was walking distance to the Ontario Convention Center and provided continental breakfast at no additional cost. Yes. My room had an ant infestation. I did not complain during my stay because I was in the middle of taking the California Bar Examination at the Ontario Convention Center. I only had time to study, not deal with management or even a room change.
The best part of my stay was the staff, front desk great and breakfast staff very attentive, the convenient part of the in-house breakfast, is understated but it makes up any other areas that might be lacking.
The hotel is located in an area that is close to all the venues I wanted to visit . I stayed three nights and the whole time was a pleasant experience . Free breakfast , wi-fi and , parking were available . A variety of restaurants were close by . No .
Staff is super friendly, hotel is clean in all areas. Enjoyed a nice breakfast every morning. Even the manager came over to talk with me while I was waiting for my shuttle to the airport. Great having a shuttle to convention center and the mall. No.
The location and the airport shuttle! I was able to utilize the shuttle to go to locations other than the airport as well for a small fee. Some staff members were extremely helpful and nice and others not so much. I held my luggage at the hotel while at an interview and when the shuttle came to pick me back up they forgot my luggage, causing me to be delayed getting to my flight.
convenient an oldie not the best area
Awful experience! BED BUG in the room. We realized in the morning and asked the staff to talk to the manager, she said manager is not available. She was not polite and even no excuse and apology. I still want to talk to the manager!!!