Prós: Staff was friendly and really took care of there guest...
Location is good, close to Mty downtown, San Pedro, and the medical center area. The hotel is in good shape and it doesn't feel or look cheap. There is plenty of parking space in open air or in a two-level basement parking lot. Still, I WOULD NEVER RETURN TO THAT HOTEL. SERVICE IS EMBARRASSINGLY BAD! They don't care about the customer, front desk takes an eternity to answer your calls, and when they do they make you feel like you are an annoyance to them. I asked to have my room cleaned at 2PM on a Saturday, after I returned from errands. They totally forgot about me, then called me at 6PM asking me if I still wanted it done. I told them it was too late, but I needed a pillow and a new box of Kleenex. I never heard from them again. I usually stay in much more affordable hotels in the Apodaca area, but I get a much better treatment there than what I got in Courtyard San Jeronimo. Service is a make or break deal for me, and it was definitely a break next time I see or hear of Courtyard San Jeronimo. If you are like me and value service, try any of the Safi hotels. Excellent service, good location, reasonable premises, at a similar or lower price.
Prós: Premises are nice and plenty of parking space.
Contras: My room was not done during my entire stay (two nights).
Contras: Train passed in front and makes a lot of no use at night
Contras: Service wasn't as I expected. They were not very responsive to requests.
Prós: The hotel is spotless , great experience over all
Contras: Nothing to complain
Due to the excelente service at the restaurant and conference rooms (mainly the food and service) I would have every and any training at this hotel as long as the same restaurant boss (Mr. Cortez) is running the show.
Prós: The restaurant Boss (Mr. Cortez) is a jewel, what a great world class service and attention to detail, pleasantly experience at the restaurant
Contras: The train track in front of the hotel, the trains that pass in front of the hotel blow the train horn before crossing a busy intersection, woke me up twice at night! every night.
Prós: I booked this hotel for my mother in-law and she loved it. The room was comfortable and the location was fantastic, it has access to the main avenues and it is close to the shopping mall and all sorts of restaurants. It was a great value for the price.
It was good!!!
Prós: The complementary Breakfast
Contras: Maybe the main entrance to get into the hotel
Contras: The hotel was a complete chaos.Getting an elevator to my floor was always an ordeal. The card key failed constantly and I could not communicate with any other family that was staying in the same hotel but on a differ floor. I had to dial front desk first.
Prós: Location , close to downtown
Contras: The elevators don't work properly, and their card system the worst i have ever experience
Prós: The cleanliness of the rooms, food, security, and service.
Prós: The locations was great, had shopping that you can walk to and felt very safe.
Prós: Hotel is in a great location, nice ammenities and a historic hotel that has grown along the city. This is not a modern style hotel but neither a dump. I felt safe and the hotel exceded my expectations from callings taxis, getting my laundry done.
Contras: The coller in the rooms does not cool, but keeps drinks cold, think of it as a dry ice cooler. I just grabbed a bag and got some ice and out it inside the cooler and it kept drinks cold for days. fixtures are not super new but it is a rustic hotel.
Prós: the staff they do a good job. the service at the restaurant the best.
Contras: the look of the interiors they try to hard trying to look well, but everything looks fake bad finish. the shawre leeks the barroom smells bad and the carpet and floors cheap.
O hotel NH Collection Monterrey fica na requintada área de San Pedro Garza García, no Paseo San Pedro, o shopping center mais luxuoso de Monterrey. Os hóspedes podem comprar em boutiques de marca ou descobrir atrações divertidas, como o Alfa Planetarium e o parque de diversões Plaza Sésamo, a uma curta distância do hotel. Os principais centros de convenções, incluindo o Cintermex, o CONVEXOS e o Parque Fundidora, também são de fácil acesso. O NH Collection Monterrey também possui 217 quartos com decoração minimalista e cores quentes em tons suaves. Os quartos voltados para sul têm vistas espetaculares para as Montanhas Chipinque. Cada quarto é projetado para relaxamento e conforto e oferece colchões de luxo, menus de travesseiros e kits de banho NH Collection. Sinta-se em casa com máquinas Nespresso, TVs de tela plana e Wi-Fi gratuito. Nosso restaurante oferece vistas incríveis e é o local perfeito para iniciar seu dia com um delicioso café da manhã tipo bufê fresco. As opções incluem pratos quentes e frios, alternativas sem glúten, cafés aromáticos e sucos feitos na hora. Desfrute dos deliciosos sabores mexicanos juntamente com a cozinha internacional no almoço e jantar ou experimente nosso brunch gourmet de domingo. Nosso bar do lobby serve coquetéis primorosamente preparados, venha relaxar com a Margarita perfeita. Dispomos de uma sala de ginástica no 10º andar, e também temos 8 salas de reuniões.
Prós: The staff was very helpful and accommodated everything that I needed and asked for. The hotel was very close to the Auditorio Banamex and next to the Parque Fundidora. It's lovely. The hotel has a very modern design and the bed was comfortable.
Contras: It just couldn't buy any water from a vending machine, but room service was open all night for me to order late night drinks & food after the concert I went to at the Auditorio Banamex.
The hotel is in a very good location with a very nice park a stones throw away. The rooms are slightly out dated and have old tube TVs and could use new carpet but nothing too horrible.
Prós: The locations was very good
Contras: The rooms were slightly out dated and due for new carpets.
Prós: This is my first time staying at a Novotel in Mexico and I was pleasantly surprised, this is a great hotel for business with prime location near restaurants and shopping in the border between upscale neighborhood of San Pedro and Monterrey.
Quer viaje em negócios ou lazer, tire o máximo partido da sua estadia no Novotel Monterrey Valle. No coração do centro financeiro, perto de todos os tipos de estabelecimentos de lazer, o hotel tem oito salas de reuniões bem iluminadas e quartos espaçosos com ofertas familiares irresistíveis. A apenas 10 min. de carro do centro histórico e das fantásticas instalações de golfe e ténis. Termine o dia com uma bebida da casa no Bar Gourmet do Novotel.