The staff was amazing!!! My personal favorites are Dana, Lamar, Richard, and Rochelle,. For an all inclusive the food was decent. The rooms are very clean. Also the tour representative Claudette Was very helpful and friendly. The beds were a bit hard and lumpy.
The price was the best I'd seen online and after staying there, I think it was the better to stay here, save the money, enjoy wheat they offered and spend your extra cash on activities. It's also on a main strip in Montego Bay. Big advantage. 1. They charge to have a guest or family member come up to your room - even if they aren't using any facilities, or eating, and are there for just 1 minute . Seriously!! Not a good policy because while in town people visit for an hour or so and wanna leave but you basically have to pay $35 for each person that comes over. Makes ZERO sense. 2. The buffet food was not that great. Felt re-used. A la carte was much better. I just enjoyed alcoholic drinks as part of the all-inclusive.
the stairs to the rooms in the back could use some number plate on the walls showning directions to them. Security could be more visible in the back areas or use outdoor camers to monitor. overall , excellent value for the price n great location for the beaches.
Doctors Cave beach was a walk away, and the Pork Pit. EVERYTHING. THE BEDS ARE HARD AS ROCKS, PILLOWS HARD AS ROCKS, TV BARELY WORKS, A/C WORKS BARELY, NOISEY AT NIGHT, NOT SAFE AT NIGHT, SECURITY LETS LOCALS HANG OUT IN HOTEL LOBBY SEEMINGLY TO USE FREE WI-FI, I WILL NEVER STAY HERE AGAIN. I HAD A TEN DAY TRIP SCHEDULED AND LEFT 5 DAYS EARLY BECAUSE I DID NOT FEEL COMFORTABLE OR SAFE HERE.
This hotel is more for couples or people that are looking to relax.
The staff is always welcoming and friendly. Something you expect when visiting other countries, but don't always get. Neighbors were extremely loud this trip, ironing board was broken, third trip without wifi. Nothing major and I didn't report it.
Location The room had splattered mosquito carcasses all over the walls no hot water no ironing board.... computer systems down check in was a nightmare also got eaten up by mosquitoes waiting to be checked in. Staff was marginally pleasant would not recommend staying here.