I liked the cleanliness of the hotel and the friendliness of the staff. They acceded to our requests to ensure that we had the most pleasant stay. Waitress Renuka at the club lounge was the most thoughtful and friendly staff member. We were very pleased with her amazing service. I wish the Club Lounge served more food and a greater variety.
good selection of restraunts, near shopping center.
Room Is very clean and neat, Hotel staff are also very nice,friendly and answer to all our doubt. The room service is also very fast and efficient. The bathtub is slightly smaller even for 1 to squeeze in.And the buffet breakfast should have more variety of food for choice.The jacuzi and swimming pool is also slightly smaller and looks abit old and dirty.
Room was large, got 2 queen bed and also managed to squeeze in a baby cot. Rather convient location with shopping mall near by. And a new mall coming up just down the road by Q1 2011. But very dusty. Got a shock when we had to shift some furniture around to fit the cot - found medicine,seeds etc under the soft and thick layer of dust behind the glass/cup. Front office want to charge me for the extra bed requested during reservation, but never use/call on site, they told me it's for my 3rd adult charges and that they have to pay it to bookings.com. I had to reason out with them.
Big room n big bed
location b/fast is rather simple, despite classy hotel.
The comfort and how large the room is! Room service foods are way overpriced.
Room was clean, grounds were beautiful, pool was clean, food was good Room had been smoked in, room needs more information like a map,
good staff, the room is spacious, the room is clean. 1. the swimming pool tiles are very dirty. 2. the food in breakfast is not nice 3. the restaurant's lights are dirty (breakfast buffet)
The place was very family-oriented. The staff were nice. The service was slow.
nice rooms, clean
facilities are impressive and good value for money,wide variety of food at buffet breakfast but mainly asian oriented food Pool was fullof day visitors and their children, so impossible to swim in the kidney shaped pool,shame. The decor and genearl fabric of the establishment was looking tired. Only a taxi or your own car will find the place, the roads around the cause way are now a nightmare!
Spacious room and courteous helpful staff. I was early at check-in and the friendly young lady at Reception offered me a smoking room that she said didn't smell and she was right. Room - an apartment - was large and homely. Certianly good value for money!
one of the best Hotel I stayed in Johor Bahru. Congratulation to Staff etc. The Hotel has a unique niche, not seen by myself for some time In getting Dinner, the service was good, except the kitchen was slow, food however was good
As a Singaporean on biz, the hotel facing Singapore allows use of our local mobile connection. The location is hard to find. The in-room Internet connection is slow or not working at all. Should allow for opt out of Breakfast and offer a better room rate. This avoids wastage.
Room is very comfort Parking in front of the hotel should be free
Your very friendly staff
The staff were really friendly and approachable. It is so far the best hotel i've stayed in Johor. Apparently, there were blood stains on the carpet and bed sheets.
freindly staff - nice rooms, nice pool area + excellent location down town Breakfast buffet can be improved, but OK
We enjoyed our stay, the hotel has a great central location and is clean and well maintained. The breakfast was excellent. A bargain at the price we paid.
The Puteri can be more comfortable than that...
good location,in the city centre near to shopping centre and custom check point to Singapore. no complaint
friendly staff, very helpful. not that I can think of
Service is no good. Not value for money.
The pillows failed the standard of a 3 star hotel; awful smell. The room pictures showed in website did not reflect the actual room which is at the old wing. We requested for two rooms, both single bed but request not fulfilled. The rooms were adjacent without the service door in between. Another disappointment and inconvenience for the family. The noise insulation was really bad.
Without the overall staff being,very friendly and helpful, I don't think I could write down a single thing. The porters and concierge desk especially was helpful. Hotel is not up to previous standard. In room services lacking (only 1 glass per day, using standard sheets on King bed, etc.) Restaurant and room service fare not up to standard (in fact some what quite distasteful). Driving around JB is complicated and stressful at best. This hotel is very difficult to locate and return to by car. Parking lot and elevator has a very "used" look. Meal buffets are crowded so the traffic flow needs to be improved to reduce the wait times.
Clean room, easy excess. The music was too loud and sound came through the walls. TV programes were limited. Could use a newer TV!!!! Staffs in the breakfastroom need to be taught to "smile" and to greet each patron with a "goodmorning"......
The staff respond is really slow & rude. The room & service provided is not equal to the value we paid.
The comfort and atmosphere check in delay for an hour... =(
There is nothing positive to comment. Once you step out of your room, there is a urinate smell. Very bad odor. There are a lot of prostitutes in the lobby creating a bad environment in the hotel. Also, there are bars on the street by the hotel and it is very noisy at night.
Comfortable bed Maintenance could have been improved, staff could be more helpful, would have preferred no smoking in the entire breakfast area and better quality breakfast foods
this hotel rating for 5 star but i dont feel like in 5 star hotel.....the entrance door lockset have to be change due to rusty and inside my room stil got rubbish inside the freeze not clear....somore i smell a cigaratte smoke in my bathroom........
would be nice Hotel allow us to upgrade to bigger room upon checking in at Booking.com rate and not walk in rate of Hotel.
The room was very spacious and had an excellent bathroom. The hotel is surrounded with a lot of nice bars and dining options. Staff was a little slow at checking in and when another guest rudely interrupted my checking in procedure, staff didn't act appropriate. Be aware that a lot of families (sometimes with loud children!) book this hotel. This is not necessary a bad thing but be aware!
Great location. There are lots of entertainment venues and restaurants right near the hotel including a shopping mall. The room is spacious. The staff are good. One of the better places to stay in JB The phone didn't work but that is only a minor issue.
Near food centre and small shopping area. The hotel are very run down. Should be classified as 3 stars.
The bar and restaurants were good value for money. The suite room was very spacious and also good value for money. There were no remote controls for the TV and even after one of them was replaced it dissapeared again after the room was cleaned ! The validation of the car park ticket was troublesome and so was parking on the 6th floor !
Porter service very very good and courteous. Especially the guy who take care of car arrival at lobby and those helping to carry luggage to our rooms. Hotel also quite flexible with late check out time. Furniture a bit old. Need major refurbishment. TV channel very limited and picture reception also quite poor. Ample parking space at the basement but very tight space to manuever car.
the hotel is nice, very friendly lobby, big park house, big rooms, very good breakfast buffet for an 3* hotel, but the last but not least - as unfortunately very usual in Malaysia in general - dirty room, dirty bathroom, dirty flour.
I enjoyed some peace and quiet No direct access to public transport
when first open the door to the hotel room, the smell of the teakwood made me felt at home =) The toilet flushing system is very slow & sewage smell came from the toilet out of nowhere in the morning & evening time.
I stayed in a two room suites and it is spacious and comfortable & clean.
Bello hotel is great! It has a nice, modern, clean look. I would definitely go there again and recommend it to others. It's great value and the staff were excellent in meeting our needs. Thanks Bello hotel! I liked everything. The room was on the smaller side maybe, but very comfortable.