Westgate Lakes Resort and Spa

Pagar extra para internet e centro de fitness

Varanda estava sujo

Excelente localização Amei o layout da sala Serviço de quarto disponível Funcionários simpáticos

Lençóis estavam sujos Formigas em kitchenette e casa de banho área de pia

Sem wifi, barulhento, desconfortável. Fui para outro hotel depois da primeira noite de estadia.

Housekeeping is awful and the rooms were not cleaned!!! We got out our car to come back to our room. Some one was mining loud smelling weed outside , playing loud music from their cars. This place has turn into the hood my family and I will not be staying here again.

Place for dogs

Service was not knowagable all in training

The location was ok.

I didn’t like that I paid for the romantic package for celebrating my anniversary which was suppose to come with rose petals, wines, chocolate and more things and I did not receive that. I was told that I was going to be given a complimentary bottle of wine and chocolate that I did not receive till I called the front desk 2 days later asking where it was. When we got to the room the keys did not work. I went back got new keys those also did not work. I was told that security was coming immediately to fix the issue and my partner and I ended up waiting half an hour locked outside of our room. Then I got called for military duty and had to leave and yet again her keys stopped working. No they were not placed by phones or credit/debit cards and when she went to get new keys they told her she was not allowed in the room without me. Horrible staff, horrible management, horrible hospitality and I don’t recommend this place to anyone.

The only thing that waa good about my stay was the pool and the maintenance guy that i had to keep calling up to fix problems.

First let me say. This os not my first time here. I always have a good experience. This syay was awful. There was first a problem with the ceiling fan. Then next there was a lizard in the shower. There was a hole in the shower apparently where it came in at. Third the bottom door of the door flap was missing. Woke up on my last day getting ready to take a shower there was a roach in the jacuzzi tub. My room was building 800 room 827. Older building. I waa not satisfied at all. I did not get the pic of the room which was shown on the website. That was first disappointment. Each time maintenance was called he came in a timely manner. When he addressed the lizard he sprayed too much raid and i have asthma i had to use my pump so needless to say now my asthma is acting up ugh. Now my bf and i are now sitting on the worn out couch that we noticed the bottom of the door is missing the little flap. We spent more time with the maintenance guy than relaxing on our vacation. This room was definitely unacceptable for what i endured each day there. Checked in Friday night about 9:45 pm and called front desk soon as i got to room to complain. They basically blew me off asking what i didn't like about the room. I told her this is not what i seen on the website. Jacuzzi was not like it was pictured. I shouls have stayed home. I paid 300 something for a weekend of hell. I will not be going back. I have pics attached as well. All they offered was apoligies and i cluld have a late check out. What the hell is a late check out to stay with the damn roach that ran back into the filter of the jacuzzi. Get the hell out of here.

absolutely nothing, the room and shower wasnt cleaned, they had mold issues which im allergic too and i got bit by a spider on my but which was in the bed smh. we were attacked by time share sharks that wasted 3 hours of our personal vacation time and insulted us as well where we had to report them and it was witnessed by a staff worker. We were lied to about so many so called gifts.

the service, the time share sharks, the dirty shower and infested jacuzzi tub, the lack of guest services, the clean up crew, there was a leak in the roof where we fell and hurt ourselves and no one checked up on us after the report was filed. There was no where to park so we had to be excorted to our room then walked about 10minutes to get to our car, their were huge cracks in their foundation and the reviews on yelp told the truth about thousands of peoples experience unlike booking.com where everyone seemed excited and pleased. I would absolutely NOT ever go back to this location zi dont care if i was offered free room stay