Westgate Lakes Resort and Spa

Fair

Prós: The hotel staff was very nice and very helpful. I had a nice view of the lake from the balcony attached to my room. Location and price were excellent!

Contras: The restaurant at the resort has AWFUL service. It is a smoke house bbq joint with a pizzeria attached to it (that's the first warning sign). On my first night there, I called the Front Desk of the resort and asked to be forwarded to the pizzeria (the pizzeria does not have a direct phone number). It was about 10PM, and I spoke to a nice man on the phone and I ordered my pizza. The paperwork in my hotel room (supplied by the resort) says that the restaurant (both BBQ and Pizza) is open until 11pm, but will only deliver up to 10PM. Therefore, I placed my order in anticipation of picking up my food. When I got to the pizzeria at 10:30, the manager tells me she never saw my order. She then proceeds to tell me the ovens are shut down so she can't make a pizza, and she won't turn them back on. Then, she offers me a pepperoni pie that a customer forgot 4 hours ago for full price. I was like "Whatever" because I was starving, and she goes to retrieve the pizza, only to come back with a basket of bread and says "we threw the pizza out so you can have the leftover bread from the BBQ side of the restaurant." So I left and searched for a McDonalds. On night two, I decided to give the BBQ joint a try. I arrive the BBQ side at around 7pm, and there is no host, nor anybody waiting for tables. A host magically appears from nowhere, and asked how many guests in my party. I reply "two". She says one moment, and disappears into the restaurant. She comes back and tells me there a 15 minute wait, but I can sit at the bar if I'd like. So I go to the bar, which faces the sit-down side of the restaurant. The place is EMPTY. I could literally count the number of guests at tables on one hand. After about 10 minutes, I go back to the host and ask for an update. She replies that it is going to be an ADDITIONAL 30 MINUTES TO THE WAIT. At that point I left; this restaurant doesn't know how to resturaunt. The main lobby of the resort pushes this restaurant hard on its guests. The food might be good (I have no idea), but twice I've tried to give them money to eat, and twice they turn down my requests. I did not like the Free Breakfast to lure me into trying to sell me a timeshare. If I wanted to buy a timeshare, I would have asked them about buying one. The grounds were kind of messy. I noticed garbage around the entire facility that never was picked up during my stay which was 3 days (beer cans, wrappers, solo cups, etc.). The room wasn't super clean. It wasn't messy, however minor little things went overlooked by the cleaning staff.