Thon Hotel Brussels City Centre

Staff were very helpful and it is a lovely hotel.

The local hotel tax. I did not know about this beforehand.

Location of the hotel was really good, it has easy access to metro and walking distance to the city center. It's very close to the train station (Gare du Nord), which is another good point. The neighborhood was also good, there were few supermarkets, cafes and restaurants if you don't want to go to city center just to eat. The view of the room was nice at the 17th floor, even though we did not book for the room with the city view. The sauna was really good and had an awesome view.

The reception when we arrived was lacking hospitality. We were not greeted by the desk, we were asked for the cards immediately. Then, the amount that we were asked to pay was higher than the price. Even though we made it clear that the booking was through booking.com, the receptionist told us to pay the price. Without any further explanation, we were told that they would charge us some extra money just for 'deposit'. We only learned this, that they would pay the card after the check out, after we asked several times. It would be better to give the information, the reason for the extra payment and other details before trying to charge the guests extra for no apparent reason. Even though the room was almost exactly the same as in the photos, the number of the plugs and the placements of them were really odd. There was no plug next to the bed, not anywhere accessible. Even the coffee machine, which was placed by the hotel itself, was unplugged because there was no plug available. Lastly, the lockers in the sauna were all broken/not usable. There was almost no instructions on how to use the lockers and we had to leave our belongings without locking them.