The Club Hotel and Spa

We enjoyed the bar area ideal for pre-dinner drinks / evening menu.

Lack of attention to detail in rooms BEFORE guests arrived eg: We had an air conditioning fault on evening of day 1 and had to repack and move rooms on day 2. Second room had a remote dvd disc drive (really? In a 5* hotel?). The tv/dvd remote didn’t work properly with the player and needed 2 members of staff to fix it. 2 bulbs were out in the room and 1 outside on arrival. Bathroom extractor not working. One of the bathrobes dirty on arrival (remains of fake tan inside). All of this could have been addressed, before we changed rooms. Not impressed. Bath sides high and as shower over bath made it awkward. The pool area was accessed via a rather bleak long flight of stairs. No signage in the changing room ‘To pool’, so had to walk through public area at bottom of stairs - slippy H&S? When asked staff said “Management don’t want signs around the place!”