Monte Carlo Love Porto

The employees smiled and tried to be friendly, even though they were very far too busy, because there is no exclusive receptionist at all. So if a guest is coming he/she has to ring the bell for the cleaning lady during daytime.During night time the checkin-process has to be done by a very friendly retired elder woman with very low level English. After ringing the bell she appears as well. The cleaning lady working during daytime does speak Englisch sufficiently fluently.

The organisation of this hotel is terrible! There are two bosses. I tried to phone them (using the numbers on the hotel card) in order to personally address my complaints to them directly. There are three numbers, and I only reached one of the bosses. I asked in English whether he is the boss, he said „Si“. I asked then whether he speaks English, he answered „only Spanisch and Portuguese“. Due to the lack of opportunities for addressing the problems directly to the responsible people, I have to inform booking.com and other possible guest here: I booked the hotel for 2 nights shortly before I arrived. Only the „spa room“ was available, the picture of which are shown on booking.com. Price on the booking.com website: 168 Euro for two nights for 1 or 2 adults. I booked it using my credit card. When I arrived, nobody knew about my reservation, nobody new about my given credit card booking, and that a cancelation would cost 84 me Euro. „The receptionist didn‘t have access to a computer and asked me to pay cash, after I showed here the price on my Ipad booking.com site that was still open, and she offered me a lower price in case I pay cash“. I didn‘t want, because I wanted to have official papers. So she phoned here Boss again for permission that I can pay by card. Very weird. Furthermore, I was recommended to park my car at a place 300m away from the hotel that is free of charge but very dangerous due to many criminal people around. How can a hotel recommend that place?! I didn‘t know how dangerous it was, because locals told me that afterwards, my car was stolen. I wanted to phone the owner to tell him that he should give order to his employees not to recommend that area, because during my stay my car was broken and stolen. But unfortunately one boss was not reachable to me, and the other only spoke Portuguese or Spanish. It‘s a pity that I couldn‘t address to the bosses as well that to toilett in my „spa room“ didn‘t flush. Checkout was without official bill.