Prós: I like the room, spacious and clean.The staffs are all accommodating. The foods at the restaurant are quiet good and the restaurant staffs are friendly. I will probably stay here again if I will be ...
Contras: the swimming pool closed too early.
Prós: Very professional staff. Everything was great.
Prós: High rise floor
Prós: The apartment was to a high spec and very good size plus the views, especially from the master bedroom Was spectacular!
Prós: The hotel upgraded our room to executives was very comfortable the location a little away from everything
Contras: Location not near eateries if they had a spa it would have been great
Prós: 3 bed room was excellent, nearby supermarket, staff were helpful
Contras: breakfast was very poor, location, was a 20 minutes walk to center of town
Prós: Amazing place to stay with friends
Prós: We enjoyed the stay at this hotel. the staff was very nice and helpful.
Prós: Good and clean hotel. Very friendly and helpful staff.
Contras: rooms were a bit outdated
Prós: Very polite and helpful. Good for exploring cat ba island. Clean hotel
Contras: Room is nothing special. Just a fine and clean hotel for passing through
Prós: The breakfast! The complementary fruit and cookie. The note from the general manager and the housekeeper makes you feel special and cared. Professionally-kept and decent hotel; the aura of the people ...
Contras: The bed is quite hard for me and there was a loud sound coming from the pipe when you open the shower tap. Perhaps, it was the water pressure but that worried us that we were disturbing others when we...
Prós: The manager and staff out do themselves home feel at home
Prós: Great staff, very welcoming reception both in the hotel and in the room. Great breakfast.
Contras: Location of the hotel is not that great..
Prós: Friendly stuff, nice breakfast, very good food in the hotel restaurant
Contras: Very small room (number 142), old dirty towels
Prós: Hotel was very pretty inside. Room and staff were very nice. Located right next to the night market and only a short walk to the main town. We rode bicycles from the hotel out to the beach.
Prós: I like the facilities the hotel location and the hotel crew is very friendly.
Prós: Excellent attentive staff....A model of how it should be done!!
Prós: Not much to do in Hai Phong. We had 1 night stay because of a flight layover. Location is good. Staff are friendly. Bed is comfortable and a nice view of the port from our room.
Contras: Laundry price is too high. Staff know little English but we managed to understand each other. Room is too big that it look empty.
Contras: They would simply cheat the customer, such as selling the half day tour instead of whole day tour. Customer should never ever ask them for a taxi. They charge them four five times more.
Prós: It was very easy to get to the hotel from Cat Bi International Airport (around 20 min, 5 bucks cab ride). Very clean and comfortable room. Friendly and helpful staff.
Contras: The hotel was great, but the city wasn't my favorite. Had to stay in Haiphong because of a flight layover but not very accommodating for one day of exploration (museums open only in mornings, only...
Contras: The bathroom was very old , my house bathroom even better , just didnt feel comford when sleeping
Prós: The hotel is clean the breakfast is not bad
Contras: Yhe staff is the worst ever very unprofessional don't know anything and all they want is try to get you spend the money with them and their connection. Don't even give you a map of the city or...
Prós: Room clean and quiet
Contras: Staff is cold We arrived around 10:30pm, bar was closed, not possible to get a drink and the mini bar in the room was nearly empty only redbull and water. Breakfast is included but the expresso is ...
Prós: Location, spaciousness
Contras: Staff neither friendly or helpful, might be a style of state-run hotel
Prós: My usual stay in Hai Phong. Great staff, location, view, and more...
Prós: Easy to go and nearby everywhere, Can see whole view haiphong
Contras: Terrace door is wreck. Woman and can english well, but older man cant understand booking.com system not well
Contras: Have some noise from the building next to the hotel.
Prós: The hotel was very close to the shops and found a fantastic hotel Nam Cuong Hotel had a fabulous dinner. Good place for airport stop over the next morning. Manager drove us to airport early only ...
Contras: The hotel was extremely hard to find from the main road. Even when we found the right number for the hotel there was no entrance to it except up an alleyway to the back door!. The actual hotel ...
Prós: Staff is friendly Location is central
Contras: It's a simple place Fair for the price Hai Phong is a small town Not much to do Once you have been to ha long there is literally nothing to do The hotel has no tourist information Poor ...
Prós: we liked the lack of other tourists!
Contras: We could've done with speaking a little more Vietnamese, but we made ourselves understood!
Prós: The owners are lovely and very helpful. The Lakeview was pleasant for Hai Phong in a nice local area.
Contras: The bed was very hard and uncomfortable.
Prós: Location is pretty good and the only next positive thing was good view (only if you are staying on the last floor)
Contras: Walls were very thin (like you are sleeping on the street - constant street noise, music). Bathroom was very tiny and not exactly clean, there was no warm water! The beds were not comfortable at all. ...
Prós: Such a great view and the staff were lovely.
Prós: The location was great - we could walk to a lot of the things we wanted to see, and there were plenty of places nearby for food and drinks.
Contras: There were a travel desk and restaurant advertised, neither of which existed. At least, if they had a restaurant we never heard about it. We asked about booking a day trip to Halong Bay and the man ...
Prós: Clean hotel. Very helpful staff. Friendly. Can communicate in English. Kitchen helped to cook food for my child. Malls not far. Restaurant in a hotel serve quite tasty food. When we left the hotel, ...
Contras: I think for a 4 star hotel in a small city all was fine. Shall not complain.
Prós: the staff was friendly and the location was good.
Contras: Very noisy room on street side. This hotel is okay if the room is on pool side, but very noisy on street side. If Somerset is available, I strongly recommend to stay in Somerset. Rate is almost the ...
Contras: Food is not very good, not only breakfast but also in the restaurant for lunch
Prós: Friendlyness of the concierges
Contras: When I took a shower all the bathroom was under water.There was something wrong with the electricity, a cable was burning and stinking and made me scared. The staff from the spa wantet a tip of 160 000 VND. The reception did not meet my wishes for help for a Halong- Bay Trip.
Prós: my room was at the top of the hotel so I had a nice view form my balcony
Contras: - the staff was awful they have been done more with private things like their children - they have forgotten my landry to times (the prices have been very high) - the breakfast was like food for ...
Prós: It's opposite a massive supermarket.
Contras: Rude receptionist who simply didn't care. Horrible matresses, worse than sleeping on a rock solid floor. No free water in the room. For what we paid, this was incredibly disappointing and should ...
Prós: It's a cheap solution close to the main port to Cat Ba island
Contras: Air conditioning did not work in the night, service was very poor and staff did not speak fluent English
Prós: Free upgrade to a suite was awesome but the standard double room seemed nice as well. 10 minute walk to the ferry to Cat Ba and Halong Bay. Supermarket across the street and loads of restaurants ...
Contras: Construction next door woke us up at 7:30 with loud hammering. No problem if you have to get up to take the ferry. Not a very clean room but very comfy.
Prós: Good supermarket across the street, easy to get to by foot from ferryboat pier, they called a good taxi to the airport
Contras: Mattress was rock hard, wifi did not work early morning
Prós: Easy walk from train station. Close to mall and dining. Breakfast was ok.
Contras: Overpriced for basic somewhat grungy room. Property is run down and a bit shabby.
Prós: Knowing I was only staying one night was the only thing I liked
Contras: This is a very old and dirty hotel. I went downstairs to the kitchen and I saw that all of the plates, bowl, chopsticks, knives, etc. are incredibly dirty and rusted. The room itself was filthy and ...
Prós: Location is very close to Ben Binh Jetty where you can catch Boat for Cat Ba Island. Its just an Walking distance of 15 mnts.
Prós: Convenient location. The area seems restaurants' street. various international foods are available. And there's a big supermarket in front of this hotel.
Contras: If you always keep your home clean and can accept worn or broken furnitures, and you think that the hotel such as your home is fine, this hotel is nice. The room was very clean, edges of furnitures ...
Prós: Clean, well appointed room with an amazing view from balcony. Good wifi, TV, and fridge and even an elevator! Great location close in to everything but away from the noisiest parts of town. I've ...
Prós: Staff are nice. Good security for motorbikes. It is near Van Cao street which is handy but the street it is located on is disgustingly dirty. The hotel is clean. Rooms are ok, maybe a bit expensive ...
Prós: A very gentle older couple. The man is 73 and has a wonderful story to tell and speaks good English.
Contras: Many of the doors and bathroom doors will not lock, need replacing. Poor location for most things. I would stay here again just to talk to the older couple.
Prós: Service was good, the staff woke up at 4:00 Am to help us to find a taxy to the airport. The room was enough big and clean for two people. (Y)
Prós: Proximity to airport.
Contras: The overpriced room, lack of windows, and the lack of airport shuttle (which they claim to have). They demanded 60,000 dong for taxi arrangement to airport which is 40,000 dong more than the metered ...
Prós: Kind of close to the airport.
Contras: Very noisy in the hotel.., all night long, heavy honking traffic outside, really cold in the rooms with no heaters, and super small TVs. Besides that.., it was GREAT!!
Prós: Warm shower that was about it .
Contras: We booked this hotel as a quick stop before moving on but it was not worth half of what we had payed .windows and mirror where horrendously dirty and the floor had smear marks all over it . Sheets ...
Prós: Convinient location for what we needed (airport). The owner is a helpful man who let us print some documents in his own house for free. They have 4 lovely dogs.
Contras: Only the man spoke english but usually other people were in the reception.
Prós: The hotel is located 5 minutes by car from the international airport. The rooms are spacious, and have both air conditioner and fan. The receptionist was really nice and helpful.
Contras: The hotel looks like a place for one night stand, if you know what I mean. The furniture and lavatory equipment are old, bed sheets and towels look worn and dirty. The shower doesn't have a cabin ...
Prós: It was a room at least
Contras: You''d be better staying on the streets, it would probably be comfortable! The air-con didn't work, and the beds felt like sleeping on a steel plate.
Prós: Nice location. Helpful and friendly staff. Even gave an upgrade. Value for money.
Contras: House keeping needs to be more alert.
Prós: - The location is okay, but you could find a nicer place. - Cheap
Contras: - Towels were so small and thin, like they had been used for thousand times. Really bad. - The room, especially the standard ones, were quite tiny, and full of dust.
Prós: We were ment to fly from Hai Phong airport and booked this hotel only for one night. The room is very good wih high ceilings, the bathroom had all the necessary set. There were no problems with hot ...
Contras: The bed!!!! It was like sleeping on the marble stone. And the the shower cabin needs repairing or even better - changing.
Prós: Nice staff. Decent room.
Contras: Bathroom could be a bit cleaner. Location is in a back alley road ... a bit confusing at first.
Prós: Close to airport, staff nice and helpful ,book in at 12.00pm book out at 05.00am fight at 0640.
Contras: not clean, old condom in bedside draw, dirty linen just did not feel safe.
Prós: Receptionists were super nice, helped us call a taxi and spoke good english
Contras: The bed was like concrete and the bathroom was fairly unclean
Prós: The room looks nice, IN PICTURES!
Contras: The hardest mattress i sow in 2 years traveling! I just couldn't sleep at all. Gutters in the bathroom and hard to find (farther away of map location!)
Prós: Brilliant hotel and were a great help to me...they kept my motorbike safe and kept my rucksack for 2 days as I took the plane to Da Nang with only small ruck sack..my laundry was also done whilst I ...
Contras: Nothing really...mattress a little hard but slept well
Prós: Located in market area. Easy to buy food and thing.
Contras: Air condition is not good.
Prós: Hot showers and a spacious room. Decent for one night.
Contras: I have been living in China for 3 years. I have slept on and adjusted to my share of firm beds. The floor was probably softer than this. There was a nearby dog barking until 12am.
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