Contras: A drink upon arrival was listed as a bonus upon check-in. I found the staff very disinterested, and customer service was poor. I asked confirmation that my room would have a balcony, as i specifically...
Prós: Very extensive breakfast selection. Rooms a generous size
Contras: Needs some basic maintenance.
Prós: the view from the pool was great, with sea as the background
Contras: free wifi did not work in the bedroom, only on public areas in the morning only 1 elevator operated, it took forever to get down
Prós: It was pleasure esp the view!
Contras: Wifi a lil bit slow. Internal phone was off
Prós: Hotel staff top class......
Contras: The restaurant was very poor, on Saturday wanted a salad at 2.00pm, they had run out of salad unbelievable for a hotel. Service extremely poor was only 2 people in the restaurant and it took 40mins ...
Prós: Location, nice pool, see view
Contras: Door was not fully closing, some renovation requested
Prós: nice atmosphere, good place to sit at night over ocean
Contras: Staff is not attentive and not a very good service. I asked if they have adaptor, they never come to my room or tell me that they dont have it. I ordered room service, the fried rice had fried smelly ...
Prós: The breakfast is quite an high standard . Of course you cannot to have the croissant of Rue de la Concorde. The staff is really top. The bar service friendly and speed.
Contras: My room was a frigo also with conditioner switch off. The week before I was in the same hotel, with my professional team. So I get my laundry monday and I had back friday. But finally they didn'...
Prós: Location just in the heart of the city
Contras: Some furnitures are damaged, need to refurbish
Prós: location is in the city, close to anywhere...
Contras: no smile in their faces....should be more friendly and have a big smile... :D
Prós: Poor WiFi connection...
Contras: Good WiFi connection in room
Prós: I was checking at 4 pm and still wait another 30 minutes till my room ready. I was booking online a week before. The welcoming letter as member if accor club member was ready but not the room. I was ...
Prós: Rooms very comfortable
Contras: Can't think of anything
Prós: staff where ao friendly at the breakfast station
Contras: double twin making into king bed, and make discomfort to sleep, pool water like whitening acid , so itchy
Prós: Very nice and helpful staff, good breakfast and nice swimming pool
Contras: Very old hotel needs a big renovation.
Prós: Swimming pool and dinner in the pool area on Friday night.
Contras: The Hot tub at the pool area was not working
Faça check-in no Novotel Balikpapan, um hotel contemporâneo de 4 estrelas no centro de Balikpapan. Este hotel indonésio é uma excelente escolha para negócios e lazer. Desfrute de uma massagem relaxante e de um mergulho na banheira de hidromassagem ou na piscina exterior. Uma variedade de bares e restaurantes com vistas excecionais vão fazer com que desfrute ao máximo da sua estadia no Novotel.
Prós: Location. Close to the airport, shopping malls and other amusement areas.
Contras: Service. No towels in the room until 7.30pm (checked in at 2pm) due to technical reasons according to Duty Manager. Bathroom. Need to be cleaned better. Beds. One layer. Not comfortable for 4 or 5 ...
Contras: dirty room
Prós: Location in the mall
Contras: non comfortable bed and room dirty
Prós: Next to a mall
Contras: Very uncomfortable bed, spring digs into your back. Despite checking in after check-in hour, I waited 2 hours for towels to be delivered to my room so that I can shower. Very not impressed.
Prós: Clean room and clean bathroom
Contras: hard and short bed
Prós: Located within a shopping mall and cinema.
Prós: nothing , really poor place
Contras: alls , how hôtel like this 5* announced with walls destroy by humidity, matras cheap quality same for linen , one vasque alone you cannot put anything around . very big room …but not enought ...
Prós: The location is near to the best shopping mall in the city
Contras: the bed was too old and the towel in the bathroom need to be replaced with the new one
Prós: Location in the same building with e-walk, easy access to many choices of restaurants, cinema and shops. Staff were good, room cleanliness was ok.
Contras: With the chosen (cheapest) price from booking.com, got a small room with unpleasant view (read: roof), i.e. room 650. Had a better room before though. Breakfast needs to be improved in terms of taste ...
Prós: Breakfast menu various, connect to mall.
Contras: 1. My room is downgraded from Superior to Standard. 2. Towel is very bad, like feet doormat 3. Room is not ready even I arrived at 3 pm 4. Room smelling is not fresh, exhaust fan not work
Contras: Its not at the hotel but The beach at the front is not clean, and not to far from the beach there's a pile of rubbish
Prós: THE BEACH
Contras: OLD ROOM AND BEDROOM NOT COMFOTRABLE
Prós: complete of room facility
Contras: old furniture
Prós: Old building but still oke.
Contras: The colours of the wallpaper ia dull
Prós: Beach acces
Contras: The beach not maintained well
Prós: close to mall or for shoping, nice sea view
Contras: Nobody meet us at the front door with tobacco smell around, when opened sleep room door I can smell wet carpet aroma, toilet tap can not stop the water, amenity not as shown on advertise, dirty room, ...
Prós: Location is good
Contras: The security stop me at the gate, asked me to pay all things, even I deposited cash and I must leave my credit card in the security post when I went out for a while. Its like a prison! Think again ...
Prós: Hotel is very good, clean and staff so friendly. and food is excellent!
Contras: hotel should provide beach activities for hotel guests.
Prós: A little bit old bulding but still comfortable
Contras: The towels are old
Prós: O quarto era super confortável e amplo. Limpeza adequada. Piscina do hotel limpa e em um tamanho razoável. Estacionamento seguro e com facilidade de vagas. Funcionários super prestativos e simpáticos.
Contras: Apenas da praia particular, pois era muito suja, diferente do mostrado nas fotos do site.
Contras: Beds were the hardest we've felt in over 10 countries, prices extremely high, and I had food poisoning from the sushi on the Friday night. Don't worry, we will never come back...
Prós: The staff were polite & professional. The room had hardwood floors, floor to ceiling windows and a great view of the nearby streets & the ocean. The service was outstanding
Contras: Everything was good & have no complaints.
Prós: Not a lot - disappointing really as I have stayed in this hotel many times in the last 10 years although last visit was about 4 years ago. At least the food is still quite good especially breakfast ...
Contras: Hotel is getting scruffy and old looking and the rooms on the 4th Floor really need renovating. The air con in the room I was in wasn't working well ( not cold ) and made a hell of a noise.. ...
Prós: Sea View Staff are super friendly and kind. Breakfast is nice but no many choices. Rooms are big and comfortable.
Contras: The location is 5 minutes far from the main road, but on a hill and would be difficult especially if you are with a baby stroller and climbing back.
Prós: Abolutely Nothing
Contras: The entire floor had smoking smell. There was a room full of 4-5 people, smoking & talking out loud with the door opened. On complaint, they didn't ask them to shut the door and instead ...
Prós: Staff's Friendliness, comfortable ,value for money. Small room but nice.
Contras: Almost nothing
Prós: Location and some staff invite us on mocktail party on that day
Contras: I found some mold in ceiling because ac's leakness
Contras: There are bed bugs in the bed .
Prós: Friendly staff, nice breakfast.
Prós: Since I've book this for my parents, they said that the room is nice, tidy and comfort. Swimming pool is nice with sea landscape. The hotel gave them early check in and late check out for free.
Contras: Almost nothing, but if there is shuttle bus/car from airport to the hotel for free, it would be wonderful ;)
Prós: We can early check in at 7am.
Contras: Small bathroom
Prós: The chapel in the six floor and water dispenser for free refill
Contras: It's bathroom. Like standing in a bathtub. So small,
Prós: Efficient, clean, comfortable, inexpensive. This hotel's downtown location is perfect for the waterfront eateries and bars. Enjoyed being able to use the pool at the Novotel next door, which ...
Contras: The room smelled like something not well dried...the towel smell bad...leakage from the bathroom to the wooden floor of the room
Prós: close to shopping center
Contras: took a long time for recieving the hotel key
Situado no coração da zona de negócios de Balikpapan, o ibis Balikpapan é um dos principais hotéis de negócios na cidade. Próximo da zona comercial e dos principais serviços de transporte, com serviço acolhedor proporcionado pela sua equipa, é perfeito para viajantes de negócios e lazer. O hotel fica a 20 minutos de viagem do aeroporto de Sepinggan.
Prós: + very clean and modern room / very nice staff / next to mall
Contras: - strange light design: no light at the table, lamps dangling above your head when in bed
Prós: Our room and hotel are clean. They also have a friendly staff. I travel with my mom. who has to stay in her wheelchair, the staff are so helpfull..
Contras: Please make variation on the breakfast menu
Prós: Location nearby big mall. Price. Cleanliness
Contras: Poor sound proof
Prós: Great room and comfortable bed
Prós: I like the location
Contras: I don't like the laundry staff, he knock the door like he would like to break in.. He should be trained how to knock on occupied room.. Beside is that possible for having laundry when you'll ...
Prós: Next time, if travelling to Balikpapan, must stay in Quest again ☺ perfect place for family
Prós: Nothing really
Contras: 1.Noise from other guests 2.Shower cold 3.Very fery little water from the tap 4.No genset and no AC or power for 4 hours
Prós: I love the bedroom. It's big enough for me. I like the bathroom too, with ergonomic utilities and space.
Prós: Staying here be like adding extra value for your money.
Prós: I love the balcony with city and sea view. There is Sauna facility and gym with brand new equipments.
Contras: Swimming pool was under maintenance at the time, shower pressure was not high.
Prós: Excellent variety of breakfast, friendly and helpful staff, great lap pool plus bar that serves refreshing cocktails.
Prós: The place close to beach
Contras: The location area surrounding still under construction and we can feel the smell of polluted river when we enter the area.
Prós: Ocean view
Contras: Not easy to find room number
Prós: The staff were very friendly, though not always very good at English.The breakfast was great with a wide choice. Well located - 5 mins to the shopping centres.
Contras: The spa, i.e. massage rooms, pool, toilets and showers, which should have been cleaned by the hotel weren't, and hence were in a poor state...really disgusting! The pillow that was used to rest ...
Prós: cozy place for relaxing
Contras: No knifes sent with room order, and when complained they still failed to send one ...........are you kidding! Air con just worked! Wifi highly annoying!
Prós: Breakfast OK. Good rooms. Generally very clean. Big shower.
Contras: Something strange happening with the hotel stuff. 02:20 morning received a call from reception with some explanation how to extend the stay in the hotel (I didn't ask for it, even if ask, is it ...
Contras: Towels was old n slight yellowish. My room AC was down. Got a new room.. All good
Prós: the size of the rooms is okay Location is perfect for travelling to airport,
Contras: 1. refrigerator is needed, some has to transit for 3-6 days and forced to keep their own food and beverages, saving money laah... 2. ventilation fan at the bathroom is not working, i have to ...
Prós: Airport view is very good
Contras: The staff not warm enough
Contras: The breakfast is very standard..
Prós: Nothing.Horrible hotel.
Contras: Staff are incompetent
Prós: The location and ambience.
Prós: Even it was like an old one.. Everything was great, especially it's next to Sepinggan airport.. Nice place to stay for transit before have a long trip and also for leisure time..
Prós: The bed is comfort
Contras: Breakfast all menu is not delicious, no one
Prós: All except Parking Area and friendly staffs must be improved
Prós: Easy access to hotel
Contras: 1. Need a big patient to wait the ordered food. When I got the food the taste is to salty. 2. No towel when we are in the room. The staff give the towel after we ask them. 3. The room ceiling is ...
Prós: The bed is comforting. Temperature is ok. Carpet floor is nice.
Contras: Long time takes to clean up room request. Food provided in sehri time (early breakfast) is limited. Come late you lost almost all of the menu.
Prós: Quite clean and the pillow is confortable.
Contras: Room is compact. It has smoke smell through HVAC peritically despit it is a non-smokin room. The twin bed is small.
Prós: Nice and comfort
Prós: bed and bathroom is so comfy
Contras: gloomy coridor
Prós: I traveled with 11 months old baby and was very happy that they got chicken porridge for breakfast. Good breakfast.
Prós: The cleanliness, facilities, comfort of bedding
Contras: The room has no view to outside
Prós: I got room free upgrade by Eres reception at deluxe room . But when check in ,little bit wait without offering the welcome drink by front desk.. when I ask while i got the room key , that the room at ...
Contras: View of room
Prós: the location near to city and airport
Contras: the room so smelly full of smoke perhaps from cigarets
Prós: I like the service it was great. And in front of hotel there is have a plaza balikpapan
Contras: I dont have
Prós: The location is perfect
Contras: The hotel is a little bit auwfull and smell in the room is not good
Prós: Loaction on central of the city, water shower is good and room is clean
Contras: Parking car is difficult
Contras: Room amenities are not good. Cleanliness not too good, taxi or transport are not organized. restaurant not available, lobby awaiting room are not comfortable as 4 stars hotel. staff are not well ...
Prós: Close to the city centre and malls. Our room's facing the sea
Contras: Poor staffs service especially reception. We came at 1pm but only get a room at 2.30pm. We have to ask for room cleaning EVERY DAY, even though they know I'll be staying for 4 nights. Card key to ...
Prós: New. Fresh and airy
Contras: Very lityle
Prós: location at balikpapan main road
Contras: Room too small
Prós: Modern clean and bright
Contras: Location was not fantastic. It was between the sights and not on/in tnem
Contras: a lot of noise of others guest in the night
Prós: Good breakfast, clean rooms, good ac, professional staff
Contras: Wifi a bit slow, water was variating in temperature
Prós: Great location, city center, very close to main attraction of Balikpapan.
Prós: The room is small but enough for single occupancy. The interior design, the bed, the table etc are goods. Clean room & bath room. Amenities are good. Complete tea & coffee set. TV channel ...
Contras: The AC is not cold, already complained but no action. The wifi is bad, connected but it kept loading process. The light in the room is not good especially in the table for working. The hot & ...