The staff was generally very friendly. The location is away from busy street and quiet, which I was looking for. (It is not hotel's fault that in room next to ours, some drunken fool got home at 3am and then started yelling into his phone for 30 minutes... Unfortunately, inconsiderate idiots like our "neighbor" are going on vacations, too). Despite my "complaints" below, I enjoyed our stay. If below's issues were fixed I would rate it a 5 star instead of a 4 star. At start of breakfast time restaurant is understaffed, hence one waits for coffee, etc. After about 8am sufficient staff is present and helpful. One thing I did not like is that no late checkout (just an hour later than normal, at 1pm) was not granted, due to "being fully booked". I have spent 150-200 nights every year in hotels (since about 1997) and know that such a request can be honored, no matter how fully booked it is. Check in is at 2pm ... gives staff a full hour to clean the room... I don't remember the last time when a late checkout request has not been accomodated. Wifi in room is too slow. Charging 60% MORE for airport transfer than a (clean) taxi (800 baht vs 500 baht) is a little unreasonable, I think.
The staff was very friendly, the rooms were cleaned every day with perfection. The hotel is located near everything you could possibly do. The pool service was very fast and on point. Breakfast was not bad in comparison to other hotels. Recommend the french toast. Air con needs to point higher, It was directly on us and as a result we got a bit sick on our second day.
Location was excellent, in the middle of shops, opposite the beach. Price can be bargin down a bit. Pool was a welcome facility to cool down. Not enough towels at poolside. Attendant does not replenish enough ... disappears after certain time in afternoon. No hot water at times, like in the night .. as though hotel switches off after certain time.
the cottages were very beautiful and clean. the scenery, food, people at the hotel were just amazing. Would love to go back...
Fine choice for a stay in Tonsai. Nice and calm environment with supportive staff. Be aware that electricity is only available from 5pm to 9am.
Location - if you're in Ao Tonsai, this is the place; friendliness of staff; front office personnels speak very good English & are very helpful They forgot to clean the room 2 days out of our 5 days stay
Boat trips to the islands, and snorkeling Disappointed that the beach was so rocky. Had to walk round or get a longtail boat round to Railay
The hotel is surrounded with nice steep mountains at a small beach. good destination for climbers. You can only reach the hotel by expansive taxiboat because it is enclosed by steep high mountains and this not mentioned in the hotel description. The water in front of the beach is not suitable for swimming or snorkeling because of the polusion and sharp rocky bottom.
scenery, monkeys, rock climbing watching. location access by water only; left you at mercy of long-tail boat operators. poor access: at high tide, hop over the side 'at' the beach; prepare to get wet to the crotch. at low tide. hop over the side some 50 yards from shore and trek through rock and mud; don't wear good shoes. Area pretty much shuts down 10 PM; can't get a meal anywhere after that & bars very quiet - too quiet.
The room was lovely, and if you like rock climbing, Tonsai beach is definitely the place to stay. We had a bit of a surprise when we returned to the room at about 3pm to discover that the power was shut off and would not be switched back on until 5pm. Thus... no air conditioning.
the breakfast is very por and the meals at the hotel resturant is poor too the staff told us one day that they dont have any kind of food so that we had travel to aonang to eat dinner
Good atmosphere. great setting Getting to the rest of the bay...hard to reach through rocks at low tide and hilly path at night with a torch!
Rooms were clean and close to the beach, but very simple Again, the decór could be a bit better. Facilities were not very extensive. Safety deposit box did not work properly. Breakfast was ok, but with little choice.