Location and comfort. Room for improvement in Command over English language which will improve communication gap between staff and guests.
Accommodations were fine, room was not cleaned daily, room service spotty. All else was a 4 star hotel, not 5 star. The staff at the check in counter was 6 star, very good.
Good location for shopping The room was very dirty...smell was bad. Waiting for a room a bit too long
i would like to thank the hotel staff specially housekeeping and front disk staff for the best service that i got during my stay in the hotel. Randa
I liked the green plaza mall . I bought a lot of stuff I didn't like the location of the hotel also the room view was on a conestraction area was so so bad !!!
just the position it is really overpriced. the hotel need to be rennovated soon. it is not a 5 star hotel anymore. it is too noisy in the night since it is close to a commercial area. not suggested
expensive breakfast for unknown value
the shoping complex attached to it was nice so far so good
the staff were all good and in side the hotel was good but the poolvery bad and out side hotel not good only fealing uncufterble out side the hotel no westerns
Not much...maybe the rate? A lot..they tried to overcharge me from the moment I checked in to the time I paid my bill upon check out. I had to show them Booking.com confirmation to correct the rate. The shower stall in the bathroom overflows with water and floods the floor due to a leak under the stall plus the door not closing well. They are apparently aware of it but have not done anything in the last 5 years about it. Food quality is bad, even at the breakfast room, car rental service tried to overcharge me, but the hotel did not listen to them. They should get rid of this person at the car rental desk. The Bell Captain (morning duty) was quite helpful and Mr Shady the manager took down notes as I enumerated all the problems I encountered in those three days!
Excelent professional staff makes u feel at home. Excellent service . Grest food. Location is in narrow street. Hard to reach .
The hotel in a very loudy area and you can hear street loud from the 9th floor till 2 am so we didn't sleep. The AC was not good and makes very loud sound. it was one night stay for us, so we stand for it. I wont come back again .
I did not like anything about this hotel. Rooms were dirty; bathroom was filthy; and A/C in the hall way was making a lot of noise that I had to change rooms twice because of it. The funniest part is some rooms have access to the pool and some don't. Also, they don't have iron in the rooms and when I asked for one, they declined. I had to check out after the first night and went to a different hotel. This was a terrible experience.
Reception staffs are friendly and cooperative. 1. The room’s furniture is old fragile.
Location wise, City centre, so practical. The TV in the standard room, is considered small comparing with the room size.
The location is right in the old city centre. You will find famous and delicious icecream shop, passtries shops just round the corner of the hotel.
Excellent service and comfort. Centrally located with great sea views.
Viewis excellent the old nice bilding, room is very clean Nil
location. good value. clean. historic landmark. the bar.
-building -location -history it did not have own beech
Friendly, helpful staff, most of whom spoke good English. Breakfast very good, offering a range of continental and local Egyptian foods. Comfortable beds. Its past literary and other important guests give the hotel an air of being 'special'. the lift is a treat too. The smell of tobacco smoke in the bar.
comfort cleanliness and spacious rooms. breakfast was healthy and was included. several restaurants to dine in. They also had multiple lounges to rest. I was offered a certain price during reservation on website; however, during check in, hotel indicated that price I was quoted was for egyptians only, hotel refused to honor price on website and they quoted me a new price, and had to pay more for my stay. Also Wifi was weak in rooms.
nothing everything,terrible customer service and front desk electricity was down several times they want to charge me terrible rate
The location of the Hotel is unique, AL Montaza Park is outstanding place for relaxation & the view is just excellent.
The location of the hotel is very good, in the middle of montazah garden. Rooms are nice and spacious altough the room service and cleaning need to be improved Staff is not english speaker and they don t know the town
the perfect location
garden walking and nice sea view
it's far away from the main road & the paiement should be in foreign money
location. stander not modern
The rooms are quite and comfortable after their recent refurbishment The staff are sometimes very inquisitive and interfere in subjects that is not of their concern.
The picture of the hotel on the site is fake. It is taken from a neighbouring hotel whick is higher than his hotel so viewing the hotel rooms as looking to the beach but in fact there is no room viewing the beach.the hotel is only 2 floors and the view is only on the pool and there is a beach special for this hotel which can't accompany more than 2 families because mamoura beach is divided between the hotels on the beach and every hoel has its own beach section depending on its size and if u wanna get into a beach of another hotel (which u will do certainly) u should pay for that hotel to use its beach. The room service is men and the don't respect the privacy of guest.they entered my room although I didn't put the sign and much more......
The whole hotel is just a big construction site. Hotel shoud not be open for guests.
made the reservation on behalf of my wife and she found it comfortable and cheap but a little out of town reasonable hotel to stay at but departed after 2 days with mild food poisoning. breakfast probably the culprit
I'm sorry I can hardly find anything to mention here. The whole arrangements were extremely hopeless and not at all suitable for family. Facilities were very poor. I had to call the room service atleast 10 times to fix various problems. My child got locked inside the bathroom as the lock got struck, the room's main door also had simliar problems. To complain and seek assistance, the telephone was not working, no hot water for bathing eventhough it was very cold in Alexandria. It was a nightmare for my family.
the pool and the seating area around it was nice place to stay and enjoy. food is very nice, beverages are ok staff needs to be more welcoming, and develop themselves to meet gusts satisfactions. hotel services needs to be faster and better.
Quiet location, with nice pool and beach... close to walking sea side road for an evening strole,,, if you looking for night life this isn't the place for you,,, i can add it has nice garden spaciuos the beds are soft and not to confortable,, food was fare but it could improve if worked on,, alchohol was not a strong option,, excused by liscense not being renwed yet
nothing we cancelled after 1st night and stayed at hilton staff not polite and begging for tips food bad rooms dirty this is not a place for westers to stay you ask for a drink off beer and thay made you feal uncomfertable
Hotel location was the only interesting thing. Room Cleanliness. The room furniture seems to be old and not working properly.
location, outdoor pool, beach, friendly staff at reception rooms were not well cleaned
Extremely friendly and helpful staff.
I read the reviews for Le Metropole and was hesitant about booking, as there were some criticisms. I wanted a little luxury in Alex but I did want to spend a large amount of money (by Egyptian standards) and then be let down. I found the hotel to be perfectly comfortable and just what I needed.The hotel is charmingly old world. High-ceilinged rooms, large comfortable bed, great choice at breakfast. The sea view from my room was spectacular. Yes, the lighting in the bathroom is a little dark and there are stains on the carpets in the hallways (some reviewers pointed this out) But the room was perfectly clean, the staff very polite and I loved going back to the hotel after exploring the city. I would definitely stay there again.
Great location, sea view room. Hotel with a great spirit of the old Alexandria
The room small no one tell me you have save box and the bad to big and no room to move The net poor and no service
I liked the way they served welcome drink and cookie at the historical and beatiful lobby.
Old building Nothing for one night
beside the Sofitel but cost much lower,with the old world atmosphere,the antique elevator is fabulous dirty,there may be some flea,the limited space only allow ones sidle through,there is suspicious smell from the toilet,so we can only keep the windows opened all night although it is very noisy on the streets