Hotel Novotel Lisboa

GREAT breakfast, clean looking bed sheets.

EXTREMELY dirty carpets all over the hotel, the room had a certain stench, , they charge 3 Euros for almost anything in the mini bar , If it wasn't for the filthy carpets in the room and throughout the hotel, I would have felt more comfortable. See the carpets in the picture.

Some staffs on the breakfast are nice, others are not at all. The staff that come to unblock the sink was incredible, she was taking 2 lids and an lolly ice stick from the blocked sink with her fingers. The sink was blocked and smelling bad. The towels are good the bed is confortable. The playground for small kids is ok.

The internet connection is extremely slowly. So if you need work in this place forget it. The size of the queue for the breakfast was ridiculous on Saturday. People would wait around 20/30 minutes. It was like an ant house. They probably may fit a thousand people in 11 floors. The juices are not natural. No much Vegan options. For no vegan people it is good. The Gym was out of order and the pool was closed. When we use the filter looking for a place with a gym and swimming pool the booking.com gave me this option. The booking.com is very neglected too as I sent a complain to them and they didn't care at all. We chose this place because the pool and Gym for exercising too. I am still waiting for some answer about my query from booking.com for sell a place with no pool and gym when it has been promised through the filter system. The view from the windows are not nice at all.

Bathroom was excellent no issues.

Bed and sofa bed pillows iron iron board was in very poor quality. This hotel is 3 star facilities.

Great location. Walking distance to some great shops and restaurants

Air-conditioning did not work well so the room was very hot and was kept awake by the sound of doors closing and other hotel rooms. Hotel would be wise to invest in some little rubber bumpers to keep the doors from slamming closed