Prós: The food was great and the people from the hotel did their very best to help you with everyting
Prós: Room is very comfortable and staff tries their very best to accommodate early check in. Excellent hotel.
Contras: Location is far from Central Street, Saint Sophia and Ice Lantern Festival. Some taxi tries to rip us off with rediculously high flat rate. Especially from Saint Sophia back to hotel when sun sets.
Prós: Great personnel service from management and staff.
Prós: Great service, quick response lead time. Near to the west railway station.
Contras: Not that near to Wanda mall 10min by foot, I was expecting right next door like the other Wanda hotels elsewhere.
Prós: Service was very efficient and particularly Chris Zhau and Clark was very helpful and look forward to stay at Wanda again soon
Contras: Breakfast was very average
Prós: Very responsive and helpful personnel. Very comfortable and large rooms. Additional drinking water was provided if requested.
Contras: Rooms are too warm and could not be cooled down at night (26 - 27 degree) A bit far away from the ice and snow Festival Location.
Prós: Enjoyed the location of the Hotel , great for a base to see the City
Contras: Small room, poor wifi/internet, overpriced
Prós: The pillows were awesomely fluffy, the breakfast was amazing, fresh and there was something for everyone.
Contras: We were 3 adults in the room and the king bed was amazingly comfortable but the cot not so much.
Contras: Rooms were small, which I could live with, but they are seriously dated, and the bathroom quite unimpressive. Also, for the price of the room would have expected a modern Asian character to the room, ...
Prós: Bed was comfortable and there was a good supply of complementary water. A functional hotel in a good location for ice festival and other sights.
Contras: Very local hotel. Tired decor and facilities. Almost unrecognizable as a Shangri-La property. Functional and good location but over-priced given the slightly shabby facilities, poor food and ...
Contras: Room and bathroom were tiny even though I upgraded to a club level room. Couldn't open my suitcase and get around the room. Miniture bathtub and very cramped. Room was very hot and temperature ...
Prós: Convenient location
Contras: Hotel is looking a bit tired all-round and non-smoking room smelled of smoke. Service a la carte in the coffee shop was hopeless. However, for ice and snow festival it was OK.
Prós: The room was spacious and well appointed. The mini bar in the room was included as part of the room charge. Loved the Ice Palace and Ice Bar that were set up during the Winter Season, quite an ...
Contras: Location was so so, as there weren't many eateries near the hotel. The Wifi at the hotel lobby didn't worked too well. Hotel was pricey.
Prós: Lovely helpful staff great location
Contras: Room was a little tired photo of a room for three adults misleading.
Prós: had a great view of the river and was very closeby yo the river so had some good outdoor fun with family. the room was spacious and quite comfotable. very modern and staff very friendly.
Contras: the room was warm and was unable to cool it down without opening the windows.
Prós: Excellent breakfast spread, executive lounge is amazing, with free alcoholic drinks and food for happy hour. Staff are very friendly and fall over themselves to help you.
Contras: The air conditioning did not work well in my room.
Prós: Facilities are very up to date
Contras: Limited choice of food in the restaurant
Prós: We want to make special compliments to the receptionist at the front desk Rita Ren. She made us feel so welcome, was very attentive and professional.
Prós: The rooms well designed and comfortable beds plus the view from the room window
Contras: Would have been great to have pick up service from tourist spots else taxi is hard to get and very expensive
Prós: Great to stay in a modern and new hotel. The whole hotel was clean and spacious. Very accommodating for children. Staff were attentive and helpful. Gym and pool were great. The hotel was nice and warm...
Contras: Hotel was a little too warm, but otherwise nothing we didn't like!
Prós: The hotel was very close to the main attractions in Harbin
Contras: The restaurant was terrible. It was fine by Chinese standards, but in terms of international standards.. it left a lot to be desired.
Prós: Fantastic hotel. Happy hour for executive lounge ends early, should extend drink service until at least 9 pm
Contras: Booking.com error. Kempinski does not have family rooms consisting of 2 double beds in one room.
Prós: 2 thumbs up for the location. Most of the attractions are around Central Avenue via this hotel. The furthest is St Sophia Church, took us about 15 minutes walk from the hotel.
Contras: Staff not so helpful, room keeping didn't do her/his job well. We stayed there for 5 nights! We could see the floor was really clean the moment we checked in. I got hairs losing problem. We ...
Prós: FANTASTIC LOCATION! Only one short block away from Center Street, which is the center of all tourist activity in Harbin. Very friendly staff - especially for China - and the young women at the front ...
Contras: Some plaster cracks in our walls and the double-bed room we stayed in is pretty small. But this is pretty typical for budget hotels in China.
Prós: The location is great: in the center with good restaurants near by.
Contras: Room is small and you can hear people from outside the room. You get what you pay for.
Prós: Good location, very close to the pedestrian Zhongyang Street and the main attraction Sophia Square. Good wireless.
Contras: There was no attention to details at all. 1. There was no hot water when we arrived (early afternoon); 2. The room was very small and with no window. This was not mentioned at booking time; 3. ...
Prós: Very central location, cheap, good heating
Contras: loud, lobby is smelly
Prós: Decent wee budget place. Obviously the staff don't speak English. But its China so you know that by now. They are friendly enough. You get what you pay for.
Prós: I booked long in advance and I arrived after my flight to have them tell me them tell me they had no rooms left. Not one person can speak one word of english.
Prós: hotel has a good standing to business partners. the swimming pool was nice for a workout in winter
Contras: hotel offers a 3 star experience for a 5 star price. maintenance and service are not up to standard
Prós: Great five star hotel! The staff were very helpful. The breakfast is good, not the best we have had in China but good. Lacking in western options, otherwise very good. The bed and room were perfect. ...
Contras: The wifi was terrible. I never got connected on my phone. A bit of a journey to the Ice Festival and the heart of the town. A taxi to town was about 30RMB where we took the cable car to Sun Island.
Prós: We loved our stay at Sofitel Wanda Harbin. The staff was very friendly, the building is very clean and has a beautiful and cozy interior. Breakfast was delightful. We especially want to thank the ...
Contras: The building is not that high. We booked a deluxe room with a king-size bed and were promised a city view. Unfortunately, when we looked out of our window, we faced a tall grey building. Luckily, the ...
Prós: Mgmt & staff service was excellent
Contras: No smoking floor was full of smell of smoke, moved to different floor and it was much better. First night room ducted heating not working, hotel mgmt had put in additional heating which helped.
Prós: Restaurant buffet is very nice either for breakfast, lunch or dinner.
Contras: front desk staff has been terrible. called 3 times to know the hour of our arrival. Advice to reach and enjoy the Ice as Snow festival were poor nor to say unexisting. Staff approving (in the morning...
Prós: Good and cheap breakfast places nearby - very handy as hotel breakfast cost exorbitant. Mostly helpful and honest (see dislike points above) concierge staff.
Contras: Received a call from Booking.com the day before check in asking for credit card details as the hotel had lost it. Lady who processed our check in was very grumpy. Room had 2 shower gels and no ...
Prós: Excellent Bed comfort
Prós: Swimming pool facility is good
Contras: Breakfast lacks choices
No coração da zona empresarial, o Sofitel Harbin traz as mais recentes tendências em design de hotéis até Harbin e define novos padrões conjugando hospitalidade francesa com cultura chinesa. Fácil acesso ao aeroporto de Taiping, ao centro de convenções e à área pedonal de Zhongyang Dajie. Com 322 quartos, andares executivos Club Sofitel, 3 restaurantes inspirados, salas de conferências avançadas, spa, centro de fitness e piscina interior aquecida, o hotel tem tudo o que precisa e mais.
Prós: The bed was comfortable, comes with pillow menu which was really an added value services. The pressure of the shower was really good and relaxing. Breakfast spread was pretty good too with western and...
Prós: The staff is nice.
Contras: Too old. Smelly are the rooms. No swimming pool.
Prós: The best hotel in Harbin: beautiful big room, clean, very good breakfast, very friendly personal, very good restaurant inside of the hotel, the best view from a window. Everything is just perfect!
Contras: The food
Prós: excellent staff that take time to help customers even if it's sometimes not so easy when my Chinese is non-existent. Good rooms, good location.
Prós: It is very close to a long walking/shopping street without any traffic. Also lots of restaurants in that street.
Contras: The taxi drivers are crooks, also when the hotel arranged a taxi with a meter they always tried to to rip you off. Harbin is the worst place to deal with taxi drivers.
Prós: Staff very helpful and friendly, food in restaurant and breakfast excellent quality and value
Contras: Overall very pleased with hotel and location perfect for business meetings etc
Prós: Location is very good, concierge is very helpful
Contras: 1 of the receptionist has attitude problem & bad service
Prós: Ideally located and the staff were very friendly.
Prós: Location, location, location
Contras: Hotel looks a bit stale in every aspect.
Prós: Confortable room
Contras: Acrescentar outros pães ao café da manha.
Prós: Localização ótima na área central Café da amanhã ocidental bom
Prós: This hotel is in an excellent location for visiting Harbin. Very close to many local sites and easy to access the city via bus. It was not expensive. The air conditioner and the shower worked great!
Contras: The bed was very hard. The room was not filthy but also not clean. The wifi was spotty. The staff were not friendly. When I entered the hotel everyday I was ignored.
Prós: Very well located.
Contras: Bed is too small
Prós: The hotel room was clean, if spartan and the hotel staff were pleasant. The hotel is a short, easy walk to St Sophia church and the touristy Zhongyang pedestrian street. There are a number of ...
Contras: The hotel room was a bit small for our taste, although we got used to it. We had a family room, which included a double bid and a twin. There were no chairs and little floor space beyond the beds. The...
Prós: The hotel was centrally located and convenient for looking around the city.
Contras: english language reception
Prós: Staff was very helpful, very little English but we worked it out. One girl knew enough for most needs. Location could not have been better. Central avenue 3 minute walk, central bus station 10 minute ...
Contras: None! I would stay nowhere else next time. You can pay a $100 or more per day extra for the chocolate on your pillow, it is your money! I saw a complaint about needing a passport to register at the ...
Prós: All good
Contras: Nothing, all good.
Prós: The room is small but is equipped with everything you need. Efficient and very well designed.
Contras: The front desk is so small for the size of the hotel, and check-in process took so much time. And therefore, the staff looked tired and stressful under such an environment. You should not expect such ...
Prós: localizacao muto conveninte, proximo a tudo e a loja, mercados, shoppings, ruas principais.
Contras: banheiro bem pequeno mesmo, café da manha fraco para padrao ocidental, bem ao gosto asiatico
Prós: The location was good
Contras: The room so small
Prós: Location and an early check-in could be arranged
Prós: Localização excelente!!!
Contras: O quarto não era tão silencioso. Ouvíamos a todo tempo os outros hóspedes entrando em seus quartos. Apesar de uma bela vista da rua, tb ouvíamos o trânsito.
Primeiro hotel económico internacional de Harbin, o Ibis Harbin Shangzhi possui excelentes instalações de design moderno e localização-chave perto das atracções de Harbin, como a St Sophia Church, a Dragon Tower e a zona empresarial de Nangang. Além dos 215 confortáveis quartos com acesso gratuito à Internet, TV por satélite e ensuite privada, o Ibis Harbin Shangzhi tem um Business Centre bem equipado e refeições 24h/dia. Ideal para viagens de negócios e lazer, este hotel de Harbin tem um excelente preço.