Service and location The way weddings spill uncontrolled into the main lobby interfering with the hotel staying guests comfort and well being. Running children and wedding party people watching TV over the heads of hotel guests eating at the bar tables are unacceptable.
I would suggst to revise the openeing hours of the swimming pool / 08.00 - 10.00 /
This definitely no five star hotel en very unfriendly staff. Too much Chlorine in the pool. You can smell it on the first floor of the hotel caused by not closing the door to the pool, unfriendly staff, bad breakfast.
Breakfast, employees view from room
The clean and friendly atmosphere of the hotel. The staff were very helpful and had a good knowledge of the surrounding area.
Clean, decent hotel with good rooms
Very comfortable bed, fabulous bathroom. Very modern and clean. Quiet and air conditions - we all had a fabulous night's sleep before a very long trip. Great location from train station and airport. Breakfast was really good. Great selection of foods very friendly servers. Check in was a bit protracted - my husband had to fill out a rather long form with information we had submitted to the online app. There was some confusion regarding the airport shuttl;e being ordered ( a taxi which the hotel paid for took us with time to spare, but the front desk seemed perplexed by our request, although it had been made and confirmed at check in and the advertized free transport to the airport was one odf the main reasons we chose the hotel). We had requested a second bed for the children, but was eventually told it wasn't available, but we were offered a second room (not clear whether it would have been a further expense or not, we prefered to sleep together) but we simply wanted extra bedding for the girls to camp out on the floor, which they did happily, and comfortably.
ReceptionEXTREMELY helpful sorted early breakfast and airport TRANSFERE,perfect room , extremely clean Nothing
Staff were very good. They were friendly and really helpful. The hotel was spotless and we thought our room was fantastic. The choice of food in the restaurant was limited, yet room service indicated a huge menu. The portions of food were very small, not well cooked ( cold ) and very expensive.
good for business, not for pleasure. Breakfast was not very good.
Very friendly and helpful staff, convenient location for us but a little out of town, brand new hotel so everything working. Good english spoken by the staff. very spacious rooms and en-suite. Rooms a little sparse, only 1 electric plug socket in the room. lighting could be improved over the dressing table.
very friendly staff sauna or spa was not available
Senti-me defraudada com a publicidade enganosa sobre a existência de um wellness center que na verdade não existe.Como o inglês dos funcionários é muito pobre, também fiquei descontente porque houve dois enganos no room service que pedi. Por fim, notei uma clara falta de formação do pessoal em atendimento ao público, sobretudo, ao telefone.
the rooms are spectacular, the size, the design, the quality of furniture, the sheets, the balcony huge yes: they didnt took care about the details, not knowing that the room we got the shower didnt work. when we changed the room we realise that we didnt get in first place the right room , according to what we reserved. we got a standard room instead standards superior.
The rooms are very nice, breakfast was ok. Friendly staff Nobody noticed that the complete door of the showercabine was missing - thats Romania! :-)
a modern clean nice hotel, in a good region in fagget florest and ten minutes of Cluj center
Excellent, very peaceful location. Huge rooms with balcony. Very nice restaurant 20m away.
Great place. It offers all the comfort and luxury one could desire, keeping a personal touch in the same time. Also, there are very friendly and open people there.
Very nice welcome, very friendly and helpful, lovely place to stay with garden, felt like home
This cosy hotel is located in the quiet residential area in 5 min walk distance from the city center. The care you get gives you home feeling, your wish is satisfied even before you think about.
In this hotel I found a part of my family in our guestkeepers. The hotel is clean and comfortable, it is more like a nice home and not an unfamiliar hotel. The landlords are very kind and helpful, so I can only recommend it for everybody.
Very friendly & sincere staff, pleasant services, clean & stylish room, family atmosphere... We were so happy in this hotel!
The room was clean and the personnel was friendly, but didn't speak English too well. The fitness room was small but OK though the ventilation was not too good. The price is OK. The hotel is close to the railway and although my windows were closed I could hear the trains. The first night there was a power outage for appr. 4 hours. The last day, just before checkout I had no water nor electricity in my room and had to go to another room to have a shower.
room is a little small, but very comfortable for staying. Peaceful place, good location
The problems with electric power. For this reason was impossible to pay with credit card and was a problem. I recommended to change a soon is possible the electric system.
Nice hotel, great value. The staff was very helpfull.
This is one of the best Hotels in the city of Cluj, full of pleasant surprises. Am ramas cu o impresie deosebit de placuta dupa sejurul de la Ary, totul a fost excelent si, mai mult decat atat, am fost intampinati cu o minunata surpriza din partea conducerii hotelului...rezervasem o camera dubla dar am fost cazati intr-un superb apartament. Recomand celor care merg la Cluj sa aiba in vedere cu prioitate Hotel Ary
Excellent Service. Great Value
We loved the room, great bed. Close to the ceter of the city. They have a great swiming pool on top with great view. Everything clean everyone very eager 2 help us Maybe thebreakfast was a little bit poor
Staff is completely professional, and go out of their way to accomodate you as much as possible. Currently, there is construction to expand the hotel. There was also some renovation of flooring on the 2nd floor that caused some discomfort due to paints and solvents.
The space in the room and the staff was very nice
Well tranined staff,great location and quality services.I loved the design of certain areas and the panorama swimming pool. Keep it up!
Staff very friendly and helpful. Well appointed room. Air conditioning much appreciated during a heat wave!! Too warm in the gym
The location was nice, and the room was OK. Easy accesable from down-town (5 minuts walk). The personnal was quite un-polite (almost never said "please" or "thank you"). Btw, they never had hot chocolate in any of their restaurants :)
Nice, clean, modern rooms and hotel. Nice, professional staff. Excellent restaurant.
Here you can find the same good quality services like in Western Europe.
Everything was excellent, Staff was kind, room was confortable, services were very good. I had to leave the hotel early in the morning, so I can't say anything about the breakefast. Although it wasn't a problem for me, the television is below the level of the other services / facilities offered by this hotel.
Good staff; good views; good room Need to have tea and coffee making facilities in room
It was very clean and the room was very confortable. The staff was friendly and the waiter did his best to get me the dinner even if I reached the hotel very late in the evening. Perfect location if you go for business and you don't intend to ener the city center or if you go through Cluj and you need to spend the night somewhere (it is close to A3 highway).
There is an overall feeling of a classic 4 star hotel, in terms of appearance, amenities, and staff.
all is great, te services, the food, the design, the quality of materials and the staff none
Beautiful and spacious room, very clean, large bathroom, well equipped, everything functional Thin walls, you could hear every noise from outside, we were awake at 8 a.m. due to cleaning ladies speaking loudly outside our room.
It was a very nice hotel: the staff was very kind and the rooms were very comfortable. It isn't in the city centre (6 Km far away) but with few Euros (3-4) you can reach it by cab.
I really enjoyed my stay. Great staff and great food. Congratulations
The Hotel location is very convenient for travelling towards west. Easy to reach by car, avoiding the city traffic. Rooms are large and clean. The breakfast is excellent. The cook is very good, the dinner was very well prepared. Nice and helpful staff. I would gladly recommend this location.
Na This is not near the botanical garden or anything else it lists. It's on an ugly highway far outside of the city.
Food quality and assortment in the restaurant is high level, with good value. Room is OK, huge amount of TV channels. :) Correct mini bar. Safe parking is limited. Bathroom could be better, there is no lamp for cosmetic purposes. To much noises and light at night, night strip club too loud if door was opened (till 5 a.m....).
The cleanliness and the friendlyness of the staff. They arranged all our trips.
Large, clean, air-conditioned room. Unlike some hotels we were able to leave the air-con on all day (handy in the hot summer). Long-ish walk to town (30-45 mins), which I didn't mind and in any case taxis in Cluj are cheap. Decent restaurant next door too. Noise during the early hours from people leaving the bar/night club next door.
The housekeeping was wonderfur The people at the front desk were rude and indifferent and thought that working there was beneath them but they really should have been working on a garbage truck as that is where they would not have to speak to paying customers.
Stuff was very helpful. n/a
Excellent choice, very spacious rooms very clean and comfortable.
Guests should be aware the nightclub is a lap dancing club
great staff cooperation and assistance. the elevator did not work
Very friendly and helpful staff, the rooms are large and clean and mine had a balcony.
I stay here each time when visiting Cluj since 3 years.There are many nice-looking,better located hotels of same price range but I've never tempted2change.I feel secure,calm,pampered here.At each visit signs of continuous maintenance and continuous implementation of new things/improvements in interior&services. Owner greeted me by"welcome home" last week-well,that's it! Love the place&people 1. Lack of elevator which front desk staff compensates at 100% but I don't feel nice seeing them tortured by my always huge baggage/ 2. Night bar- seems female are not welcome here so no way to spend part of the night on site;if a female would like to chill out, should move to city center (quick&cheap by taxi)./3.Gym room would be a plus