The comfortable room.
The staff was extremely firiendly and they have internet available 24 hours a day free for guests.
The very friendly staff (even at midnight and at 4 in the morning), the location in the town centre, the proximity to the airport, the extra comfortable bed. The bathroom sink was cracked
Rooms are big but a bit noisy if you're on the street side. Equipment inside the room is minimal, don't expect anything else than the bare minimum, even on shampoo or shower gel. Clearly, it isn't worth a 3 stars, maybe 1 star...
The hotel has a view to the Szent Mihály church, and in the city center. Close to everything. Good price. Free, fast wifi internet! Hard to get hot water.
Clean, decent hotel with good rooms
Very comfortable bed, fabulous bathroom. Very modern and clean. Quiet and air conditions - we all had a fabulous night's sleep before a very long trip. Great location from train station and airport. Breakfast was really good. Great selection of foods very friendly servers. Check in was a bit protracted - my husband had to fill out a rather long form with information we had submitted to the online app. There was some confusion regarding the airport shuttl;e being ordered ( a taxi which the hotel paid for took us with time to spare, but the front desk seemed perplexed by our request, although it had been made and confirmed at check in and the advertized free transport to the airport was one odf the main reasons we chose the hotel). We had requested a second bed for the children, but was eventually told it wasn't available, but we were offered a second room (not clear whether it would have been a further expense or not, we prefered to sleep together) but we simply wanted extra bedding for the girls to camp out on the floor, which they did happily, and comfortably.
good for business, not for pleasure. Breakfast was not very good.
very friendly staff sauna or spa was not available
Staff were very good. They were friendly and really helpful. The hotel was spotless and we thought our room was fantastic. The choice of food in the restaurant was limited, yet room service indicated a huge menu. The portions of food were very small, not well cooked ( cold ) and very expensive.
ReceptionEXTREMELY helpful sorted early breakfast and airport TRANSFERE,perfect room , extremely clean Nothing
Very friendly and helpful staff, convenient location for us but a little out of town, brand new hotel so everything working. Good english spoken by the staff. very spacious rooms and en-suite. Rooms a little sparse, only 1 electric plug socket in the room. lighting could be improved over the dressing table.
Good location only 5 minutes walk to the main centre. The room was very clean with good facilities. Nice polite staff.
Location, comfort, the parking area for the car. The staff did not speak Hungarian.
Position in City
All the staff was very helpful, and when we had a problem with the shower they were really fast to resolve it. The room was clean. The room is not sound proof and you hear people outside leaving the bar bellow the hotel. The blankets weren't suited for a double bed, but for a single bed. Although I made a reservation for a "suite" it looked more like a regular room, and we didn't even have a bathtub, only a shower.
The kindness of the staff, reception posted a postcard for me which was helpful as i didnt know where to purchase a stamp, We also used room service which was very good. There was nothing i didnt like
The breakfast is impressive according to Romanian standards. But behind, let's say, German standards of a hotel with the same price. The wooden windows didn't close well - so the wind blows through them and you can hear all the noise from the street.
The location is ok
Good location. Friendly personal. There is a meeting room for breakfast etc, but you cannot sit here when you want to work or something.
Friendly & clean Lack of a lift
Excuse me, I have mixed an estimation of hotel Capitolina in Cluj with an estimation of hotel Zenix in Bucharest. Hotel Zenix a low level and quality, exactly **.
The problems with electric power. For this reason was impossible to pay with credit card and was a problem. I recommended to change a soon is possible the electric system.
Excellent Service. Great Value
room is a little small, but very comfortable for staying. Peaceful place, good location
The room was clean and the personnel was friendly, but didn't speak English too well. The fitness room was small but OK though the ventilation was not too good. The price is OK. The hotel is close to the railway and although my windows were closed I could hear the trains. The first night there was a power outage for appr. 4 hours. The last day, just before checkout I had no water nor electricity in my room and had to go to another room to have a shower.
Nice hotel, great value. The staff was very helpfull.
This is one of the best Hotels in the city of Cluj, full of pleasant surprises. Am ramas cu o impresie deosebit de placuta dupa sejurul de la Ary, totul a fost excelent si, mai mult decat atat, am fost intampinati cu o minunata surpriza din partea conducerii hotelului...rezervasem o camera dubla dar am fost cazati intr-un superb apartament. Recomand celor care merg la Cluj sa aiba in vedere cu prioitate Hotel Ary
Hotel staff very nice, lovely and spacious room, good location. Fruits and free coffee for guests. A little bit noisy, you can hear everything...
Staff very kind and correct. Good internet connection quality. Some room facilities were broken and need repair. Nothing very important.
No breakfast, no restaurant, rooms very small, shower not working properly.
Charming room, charming staff.
Very nice staff, good location (near centre) and luxury rooms for a cheap price.
Very nice rooms, cosy and modern. Very moderate prices. As much coffee as you want to drink for free. Was a stupid party of several other foreigners in the hotel that repeatedly nocked at my door during the night.
Little nice pension located in a quite central area, very close to the Botanical Garden. Room was very clean, personnel was friendly. Fair price for the money.
Siago is a clean, easy, new pension with large rooms and a great shower. It's across the street from Cluj's beautiful botanic gardens and a short walk from the main square. The room was street level (but there was very little noise).
Parking was very helpful
Well tranined staff,great location and quality services.I loved the design of certain areas and the panorama swimming pool. Keep it up!
Staff is completely professional, and go out of their way to accomodate you as much as possible. Currently, there is construction to expand the hotel. There was also some renovation of flooring on the 2nd floor that caused some discomfort due to paints and solvents.
We loved the room, great bed. Close to the ceter of the city. They have a great swiming pool on top with great view. Everything clean everyone very eager 2 help us Maybe thebreakfast was a little bit poor
Good staff; good views; good room Need to have tea and coffee making facilities in room
Everything was excellent, Staff was kind, room was confortable, services were very good. I had to leave the hotel early in the morning, so I can't say anything about the breakefast. Although it wasn't a problem for me, the television is below the level of the other services / facilities offered by this hotel.
Here you can find the same good quality services like in Western Europe.
The location was nice, and the room was OK. Easy accesable from down-town (5 minuts walk). The personnal was quite un-polite (almost never said "please" or "thank you"). Btw, they never had hot chocolate in any of their restaurants :)
Staff very friendly and helpful. Well appointed room. Air conditioning much appreciated during a heat wave!! Too warm in the gym
The space in the room and the staff was very nice
Nice, clean, modern rooms and hotel. Nice, professional staff. Excellent restaurant.
The housekeeping was wonderfur The people at the front desk were rude and indifferent and thought that working there was beneath them but they really should have been working on a garbage truck as that is where they would not have to speak to paying customers.
Excellent choice, very spacious rooms very clean and comfortable.
Stuff was very helpful. n/a
I stay here each time when visiting Cluj since 3 years.There are many nice-looking,better located hotels of same price range but I've never tempted2change.I feel secure,calm,pampered here.At each visit signs of continuous maintenance and continuous implementation of new things/improvements in interior&services. Owner greeted me by"welcome home" last week-well,that's it! Love the place&people 1. Lack of elevator which front desk staff compensates at 100% but I don't feel nice seeing them tortured by my always huge baggage/ 2. Night bar- seems female are not welcome here so no way to spend part of the night on site;if a female would like to chill out, should move to city center (quick&cheap by taxi)./3.Gym room would be a plus
The cleanliness and the friendlyness of the staff. They arranged all our trips.
Guests should be aware the nightclub is a lap dancing club
Food quality and assortment in the restaurant is high level, with good value. Room is OK, huge amount of TV channels. :) Correct mini bar. Safe parking is limited. Bathroom could be better, there is no lamp for cosmetic purposes. To much noises and light at night, night strip club too loud if door was opened (till 5 a.m....).
great staff cooperation and assistance. the elevator did not work
Large, clean, air-conditioned room. Unlike some hotels we were able to leave the air-con on all day (handy in the hot summer). Long-ish walk to town (30-45 mins), which I didn't mind and in any case taxis in Cluj are cheap. Decent restaurant next door too. Noise during the early hours from people leaving the bar/night club next door.
Very friendly and helpful staff, the rooms are large and clean and mine had a balcony.
The clean and friendly atmosphere of the hotel. The staff were very helpful and had a good knowledge of the surrounding area.
Breakfast, employees view from room
Service and location The way weddings spill uncontrolled into the main lobby interfering with the hotel staying guests comfort and well being. Running children and wedding party people watching TV over the heads of hotel guests eating at the bar tables are unacceptable.
I would suggst to revise the openeing hours of the swimming pool / 08.00 - 10.00 /
This definitely no five star hotel en very unfriendly staff. Too much Chlorine in the pool. You can smell it on the first floor of the hotel caused by not closing the door to the pool, unfriendly staff, bad breakfast.
Senti-me defraudada com a publicidade enganosa sobre a existência de um wellness center que na verdade não existe.Como o inglês dos funcionários é muito pobre, também fiquei descontente porque houve dois enganos no room service que pedi. Por fim, notei uma clara falta de formação do pessoal em atendimento ao público, sobretudo, ao telefone.
The location was perfect! And the staff was nice. Perfect for a short visit in Cluj. The bathroom was not really nice and the floor there was full of long black hair (Im blond!). And the bedspread was full of stains of some sort....
You expect to get what you pay for and, for the price, this was a reasonable hotel. The room had a rather unpleasant odour.
Loved the location, it was literally on the main road downtown Cluj-Napoca, in the pedestrian part of city center I only stayed for one night so I can't really say there was anything not to like..
Great situation in centre but quiet. Helpful receptionist. Twin room clean and comfortable. Price reasonable.
It was in the centre. Breakfast wasnt very good
Nice location. Cheap
Na This is not near the botanical garden or anything else it lists. It's on an ugly highway far outside of the city.
I really enjoyed my stay. Great staff and great food. Congratulations
It was a very nice hotel: the staff was very kind and the rooms were very comfortable. It isn't in the city centre (6 Km far away) but with few Euros (3-4) you can reach it by cab.
It was very clean and the room was very confortable. The staff was friendly and the waiter did his best to get me the dinner even if I reached the hotel very late in the evening. Perfect location if you go for business and you don't intend to ener the city center or if you go through Cluj and you need to spend the night somewhere (it is close to A3 highway).
There is an overall feeling of a classic 4 star hotel, in terms of appearance, amenities, and staff.
Beautiful and spacious room, very clean, large bathroom, well equipped, everything functional Thin walls, you could hear every noise from outside, we were awake at 8 a.m. due to cleaning ladies speaking loudly outside our room.
The Hotel location is very convenient for travelling towards west. Easy to reach by car, avoiding the city traffic. Rooms are large and clean. The breakfast is excellent. The cook is very good, the dinner was very well prepared. Nice and helpful staff. I would gladly recommend this location.
all is great, te services, the food, the design, the quality of materials and the staff none
Great location and value for money. Helpful staff and comfortable enough. No in room safe. Breakfast from menu not buffet which would have been preferable. Would I go back if visiting Cluj and would I recommend the hotel ? Yes and yes.
Not much to like except the location. All rooms open up to a very narrow inner court were any type of noise as well as voices are clearly audible inside the rooms. In summer when windows might be open the noise inside must be intolerable. Suggestion to staff: please keep your voices down at 7/8am since your chatter in front of my room woke me up. Breakfast was not only extremely poor but cold cuts etc, that had been on other guests plates / tables was "recycled" and put back onto buffet table......on the same plates as used by those guests!! Quality of coffee was horrible and worst ever and at my first morning at the hotel no coffee was available. Breakfast staff clearly very unprofessional.
Hotel in excellent location in centre of city for short city stay. Staff extremely pleasant and helpful and spoke English. Taxi for our 06.00 flight back to UK arrived within 3 minutes. Surprising good value excellent meal in central courtyard in a location that we would not have probably not chosen by just looking into courtyard. Buffet breakfast would be better than menu, although this was fine. Pity that we were only offered two single beds in a double room even though we booked 6 months in advance.
Position Reaturant was closed; brakfast was on menu, not a buffet; little room; Expensive price for what they offer; access to the room from a open court... maybe not the best for safety
As far as location goes, Hotel Transilvania is pretty hard to beat. It's off a major street but in a courtyard, so you're not right next to traffic. There is a small parking area in the back that has a gate which was nice. Great location for hitting the nightlife (right of the main square). Room was clean and had the basics (shower, TV, desk, WIFI fairly fast). Staff were friendly, helpful and professional. Courtyard looked like it might have potential during the summer months, the place is right next to a shopping mall too. Almost forgot, Cluj rules! Rooms were small (mine had only a window above the door facing the courtyard). My friend's was on the same side as the reception and seemed slightly larger. Breakfast was barely adequate (didn't get there in time to see it all) and replenishment did not seem to be a priority.
Location was great, the stuff impecable, the room spacious. The only inconvenience was that all the rooms have windows toward the inner courtyard. Othewise, quiet and cosy.
Very nice, chatty young staff at reception with good English. Excellent location. no in-room facilities for making coffee.
The location of this hotel is excellent. The windows open to the courtyard.
Very helpful staff and brilliant location
friendly, helpful staff, very central location. olde worlde aspect. putative connection to Bram Stoker's Dracula.inner courtyard must be nice in summer, though chilly in autumn. good value.