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excellent service nothing
The atmosphere of the hotel is great, as all the other Hyatt hotels. Actually I chose Hyatt because I have never been disappointed by this chain.
In general every thing good and staff are very helpfull. No.
spacious rooms, room service and quite atmosphere at the lobby staff should be more attentive
Room rate at CHF660 outrageous. Hotel not worth it. Restaurant closed on my Sunday night stay; having to walk down the road to find place for dinner not acceptable at that room rate.
good room concept, smoking and non-smoking rooms available, spacious bar too expensive for its quality. not really efficient front desk (did not bring up items to the room as requested, but left them without notice at the front desk). when room was cleaned, full ashtray was not emptied (!). ridiculous charge for 5 min stirring (not cleaning) of 1 jacket and 1 pair of trousers: CHF 76.-
Elegant and with all modern facilities Toilets dont have locks
The design. I was not provided a non-smoking room as requested so I dislike the smell of cigars and cigarettes in my room during my entire stay.
Localização e café.
O hotel e muito aconchegante,mais o que mais me chamou a atencao foi o restaurante,os pratos sao simplesmente maravilhosos!!!!!!!!!!!!
Funcionarios atenciosos serviço do restaurante. Demoram muito para atender
From the second we walked into the cavernous lobby of this hilltop property- to the time we checked out at 5:30 am and a tray of Breakfast to go was brought to us- the CUSTOMER SERVICE was EXCEPTIONAL. The lovely young gal who gave us a tour and took us up to our room then carted our luggage; the young man who waited on us in the restaurant twice in our very brief stay; the extremely accommodating Andrew who tried to fix the tepid air-conditioning in our room and patiently explained the best restaurants nearby, the route to the airport, and loaned access to the printer and computer- all were totally kind, friendly and had a sense of humor to boot! the location is certainly not great; but if you needn't be in the center of things--its fine. The rooftop pool is marvelous; but ----the water is just warm, not really hot; certainly not chilly or refreshing and there are NO JACUZZI jets in any of the three pools below..just bubbling water.
Spa and rooftop pool, service, room design A little bit away from city center, lack of restaurant options nearby
The staffs are very helpful and friendly. Good facility. Room is big and with separate storage for keeping luggage. Very environmental protection concepts like saving water, garbage recycling...etc. Good facilities and services, large cafeterial room with free wifi, public telephone, luggage storage room, Internet PC, souvenior shop, snack bar, 24 hours front lobby service ...etc. The breakfast is very good. I did not take lunch or dinner at Youth Hostel but the menu looks good. It is very good value. Need to take train or bus from main train station to get there. But it is not too difficult if not carrying heavy luggage. Bus stops are within 2 minutes walk. My room is next to the road and at night you can hear the noise of car passing.