Avaliações de hóspedes
Avaliação geral
8,9 Excelente
Baseado em 22 avaliações
Global
8,8
Limpeza
9,2
Conforto
8,7
Recolha/Entrega
9,2
Preço/Qualidade
8,7
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Avaliação e diretório de aluguer de automóveis em Lexington
Alamo
Alamo avaliações
Locais de aluguer
╳
Alamo
Locais de aluguer em Lexington
4000 Terminal Dr Ste 103
+1 888 826 6893
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
10,0
Easy check-in and friendly service
Prós: The staff in Lexington was super helpful in informing me what my car options were and what the features were in each. The car was clean and in great condition, and it was easy to find in the rental lot. Have no complaints.
avaliação de
-
10,0
Great Service and Great Car
Prós: Staff was friendly and helpful and car was clean and new. Thanks Alamo!
avaliação de
-
10,0
Prós: excellent rep at desk
Contras: n/a
avaliação de
-
10,0
Prós: fast, easy, pleasant people; I got an upgrade
Contras: I didn't know that when the fob was in my pocket that the trunk (5th door?) wouldn't lock. It might have been helpful to have the car's manual in the glover compartment.
avaliação de
-
5,6
Terrible car
Contras: The car I reserve was not ready so I took an "upgrade" to a Jeep Liberty. The car got about 17 mpg which is half of what the economy car is reserved would've gotten. On the way home the transmission kept overheating and the car would barely move. If limp to an exit, let it cool off then it would go again. I tried several times to call customer service. No answer from the airport pickup location. 3 tries to get through all the menus to get to a live person. I asked her to call ahead and arrange for a replacement vehicle to be ready for me. She informed me I'd have to call the location myself then transferred me to a number that had been disconnected. It was a very frustrating 14hr. One way rental. The girl at my airport was very understanding and gave me a discount but the earlier problems were frankly inexcusable.
avaliação de
-
10,0
Alamo car rental in Lexington, Kentucky
Prós: The whole process from picking up the car to returning the car was smooth, easy, and convenient. The Alamo representatives were also friendly and welcoming. Very good experience.
avaliação de
-
9,2
Friendly service
Prós: Truman Padgett was both our rental agent and the employee who met us in the rental return garage in Lexington. He was friendly and helpful. The return in particular was handled graciously and smoothly.
Contras: I was never able to make the driver's set sit straight up and had to lean forward for both 70 minute drives during the rental period. There were a couple of mostly empty fast food cups under the seat when I reached onto the floor of the back seat to retrieve my briefcase.
avaliação de
-
9,2
Prós: The gentleman at the counter was extremely personable, kind and friendly. Wish I could recall his name. Excellent customer service representative for your company. I give HIM 5 stars
avaliação de
-
10,0
10 out of 10
Prós: Can't believe the wonderful care and service I received. I rented in Lexington super easy.
avaliação de
-
6,0
Prós: Very convenient, quick and efficient at the rental counter. Return was also quick and efficient.
Contras: Car had quite a few miles on it, which wasn't a problem, but the seats had several what looked like cigarette burns in them.
avaliação de
-
2,0
Contras: There was nothing about the experience I liked! When I arrived to pick up the vehicle, my reservation was not honored!
avaliação de
-
10,0
Great vehicle!
Prós: Brand New Ford Expedition. Made our Disney vacation much more Comfortable for the drive from KY to Orlando!
avaliação de
-
10,0
Easy check-in and friendly service
Prós: The staff in Lexington was super helpful in informing me what my car options were and what the features were in each. The car was clean and in great condition, and it was easy to find in the rental lot. Have no complaints.
avaliação de
-
10,0
Great Service and Great Car
Prós: Staff was friendly and helpful and car was clean and new. Thanks Alamo!
avaliação de
-
10,0
Prós: excellent rep at desk
Contras: n/a
avaliação de
-
10,0
Prós: fast, easy, pleasant people; I got an upgrade
Contras: I didn't know that when the fob was in my pocket that the trunk (5th door?) wouldn't lock. It might have been helpful to have the car's manual in the glover compartment.
avaliação de
-
10,0
Alamo car rental in Lexington, Kentucky
Prós: The whole process from picking up the car to returning the car was smooth, easy, and convenient. The Alamo representatives were also friendly and welcoming. Very good experience.
avaliação de
-
9,2
Friendly service
Prós: Truman Padgett was both our rental agent and the employee who met us in the rental return garage in Lexington. He was friendly and helpful. The return in particular was handled graciously and smoothly.
Contras: I was never able to make the driver's set sit straight up and had to lean forward for both 70 minute drives during the rental period. There were a couple of mostly empty fast food cups under the seat when I reached onto the floor of the back seat to retrieve my briefcase.
avaliação de
-
9,2
Prós: The gentleman at the counter was extremely personable, kind and friendly. Wish I could recall his name. Excellent customer service representative for your company. I give HIM 5 stars
avaliação de
-
10,0
10 out of 10
Prós: Can't believe the wonderful care and service I received. I rented in Lexington super easy.
avaliação de
-
10,0
Great vehicle!
Prós: Brand New Ford Expedition. Made our Disney vacation much more Comfortable for the drive from KY to Orlando!
avaliação de
-
5,6
Terrible car
Contras: The car I reserve was not ready so I took an "upgrade" to a Jeep Liberty. The car got about 17 mpg which is half of what the economy car is reserved would've gotten. On the way home the transmission kept overheating and the car would barely move. If limp to an exit, let it cool off then it would go again. I tried several times to call customer service. No answer from the airport pickup location. 3 tries to get through all the menus to get to a live person. I asked her to call ahead and arrange for a replacement vehicle to be ready for me. She informed me I'd have to call the location myself then transferred me to a number that had been disconnected. It was a very frustrating 14hr. One way rental. The girl at my airport was very understanding and gave me a discount but the earlier problems were frankly inexcusable.
avaliação de
-
6,0
Prós: Very convenient, quick and efficient at the rental counter. Return was also quick and efficient.
Contras: Car had quite a few miles on it, which wasn't a problem, but the seats had several what looked like cigarette burns in them.
avaliação de
-
2,0
Contras: There was nothing about the experience I liked! When I arrived to pick up the vehicle, my reservation was not honored!
avaliação de
Avis
Avis avaliações
Locais de aluguer
╳
Avis
Locais de aluguer em Lexington
1059 South Broadway
+1 859 281 1681
4000 Terminal Drive, Suite 104
+1 859 281 1681
Avaliações de hóspedes
Avaliação geral
8,5 Excelente
Baseado em 10 avaliações
Global
8,2
Limpeza
8,6
Conforto
8,8
Recolha/Entrega
8,8
Preço/Qualidade
8,2
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
10,0
Prós: I liked the whole process. Everything was easy and the vehicle was very clean.
Contras: Nothing, everything was great.
avaliação de
-
7,2
Decent vehicle and the price was exactly as quoted.
Prós: The vehicle was well equipped. A Ford Fusion with backup camera and bluetooth sound system. The leather seats were very comfortable.
Contras: There were a number of body scratches and I was afraid I would get blamed for them since no one came outside with me when I picked up the car and no one noted the condition of the vehicle. It also wasn't clean, particularly the interior windshield.
avaliação de
-
2,0
Prós: They charged for me an hourly rate ($189) which they finally removed. Then I discovered they charged me for a tank of fuel when it was re turned with a full tank. Still awaiting a reply on the refund. Disappointing .
avaliação de
-
8,8
Prós: Avis was great. Car was great
Contras: The kayak deal didn't work. Tried to get a cheaper car cause kayak listed a shuttle to a different location that didn't exist. Costed more than planned.
avaliação de
-
7,2
worst audio system ever
Contras: This was the most infuriating experience with a car audio system ever. I don't know how anyone who uses a smartphone as an audio source could ever drive this car. When connected with a USB cable, so i could charge my phone, the system kept stopping the audio(podcasts app) and then switching to my music, randomly. I tried to just listen to music but it kept randomly stopping playback, sometimes restarting the song from the beginning, sometimes going to a completely different song, sometimes stopping entirely. I gave up trying to play from my phone and turned off audio in the car completely. while i left the phone plugged into USB to charge, but still, without me touching the phone or audio system, it would randomly open my music and start playing random songs through the audio system. I know my phone is not the problem because my personal car has a USB port integrated with the audio system and it works perfectly with my phone.
avaliação de
-
10,0
Prós: Eu gostei do processo todo. Tudo foi fácil e o veículo estava muito limpo.
Contras: Nada, tudo foi ótimo.
avaliação de
-
10,0
Prós: I liked the whole process. Everything was easy and the vehicle was very clean.
Contras: Nothing, everything was great.
avaliação de
-
8,8
Prós: Avis was great. Car was great
Contras: The kayak deal didn't work. Tried to get a cheaper car cause kayak listed a shuttle to a different location that didn't exist. Costed more than planned.
avaliação de
-
10,0
Prós: Eu gostei do processo todo. Tudo foi fácil e o veículo estava muito limpo.
Contras: Nada, tudo foi ótimo.
avaliação de
-
7,2
Decent vehicle and the price was exactly as quoted.
Prós: The vehicle was well equipped. A Ford Fusion with backup camera and bluetooth sound system. The leather seats were very comfortable.
Contras: There were a number of body scratches and I was afraid I would get blamed for them since no one came outside with me when I picked up the car and no one noted the condition of the vehicle. It also wasn't clean, particularly the interior windshield.
avaliação de
-
7,2
worst audio system ever
Contras: This was the most infuriating experience with a car audio system ever. I don't know how anyone who uses a smartphone as an audio source could ever drive this car. When connected with a USB cable, so i could charge my phone, the system kept stopping the audio(podcasts app) and then switching to my music, randomly. I tried to just listen to music but it kept randomly stopping playback, sometimes restarting the song from the beginning, sometimes going to a completely different song, sometimes stopping entirely. I gave up trying to play from my phone and turned off audio in the car completely. while i left the phone plugged into USB to charge, but still, without me touching the phone or audio system, it would randomly open my music and start playing random songs through the audio system. I know my phone is not the problem because my personal car has a USB port integrated with the audio system and it works perfectly with my phone.
avaliação de
Budget
Budget avaliações
Locais de aluguer
╳
Budget
Locais de aluguer em Lexington
4000 Terminal Drive, Ste 104
+1 859 246 1405
Avaliações de hóspedes
Avaliação geral
8,7 Excelente
Baseado em 3 avaliações
Global
9,3
Limpeza
8,7
Conforto
8,7
Recolha/Entrega
8,0
Preço/Qualidade
8,7
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
10,0
Prós: Quick and efficient staff
Contras: The transmission on the Ford Focus was slipping in first gear and the check engine light was on during my rental period.
avaliação de
-
10,0
Great car at great price!
Prós: Great service, easy, quick transaction.
avaliação de
-
6,0
Contras: Didn't have any live people to receive you when you get into the lot. You had to figure out that you were to go inside to check out. Signage wasn't very good and not very intuitive.
avaliação de
-
10,0
Ótimo carro em ótimo preço!
Prós: Ótimo serviço, fácil, rápida transacção.
avaliação de
-
10,0
Prós: Quick and efficient staff
Contras: The transmission on the Ford Focus was slipping in first gear and the check engine light was on during my rental period.
avaliação de
-
10,0
Great car at great price!
Prós: Great service, easy, quick transaction.
avaliação de
-
10,0
Ótimo carro em ótimo preço!
Prós: Ótimo serviço, fácil, rápida transacção.
avaliação de
Dollar
Dollar avaliações
Locais de aluguer
╳
Dollar
Locais de aluguer em Lexington
4000 Terminal Drive
+1 866 434 2226
Avaliações de hóspedes
Avaliação geral
7,8 Bom
Baseado em 10 avaliações
Global
8,0
Limpeza
8,2
Conforto
8,0
Recolha/Entrega
7,4
Preço/Qualidade
7,6
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
4,0
Prós: Car was great clean drove well.
Contras: Customer service is terrible. I tried to extend my rental by one day according to my contract it was 14.85 and it took an hour of talking to people who obviously can't speak English very well to then connect me to the actual location who then tried to charge me a weekly rate for one day. A contract is a contract and regardless of the fact you printed something you don't like at this point it's still enforceable over your policy of whatever. To try and convince me to add know you to violate your contract and charge me $156 to extend for one day when my contract plainly said $14.85 a day is almost fraud. But then to have an employee tell me if I don't like it then bring the car back on time or pay means not only will I never rent with you again or suggest anyone does, but also that I'll refer it to the state attorney and the BBB. It's a disgrace for supposed p ET pole to want to extort money out if you by trying to enforce the very contract they are wanting to violate. Pathetic.
avaliação de
-
10,0
Excellent service with a smile!
Prós: I arrived a little early and the car was ready to go. No add on to the price and a great overall experience.
avaliação de
-
4,0
It's okay
Prós: Location
Contras: It was okay
avaliação de
-
2,8
Car was misrepresented on Kayak
Prós: What a terrible car rental experience. The car I eventually got in was almost okay.
Contras: I was sold a full-size car as a "Manager's Choice". It was said on Kayak that I'd be receiving the manager's choice of full-size car. What they gave me was the worst, most stripped subcompact car I've ever seen. It didn't even have cruise control or an Aux Jack and the person at the counter wouldn't let me cancel my rental. They said it would be a couple dollars extra per day for the car I got, but in the end when I checked out it nearly doubled my rental rate.
avaliação de
-
10,0
Great Service would rent from again
Prós: I arrived and the employee was very nice. They did not have the size car that I had reserved and so I was upgraded to a small SUV at no additional cost. Vehicle was clean and drove well.
Contras: I had no real issues at all. The only thing that I could mention was really nothing. As I was driving back to return the vehicle a warning light came on. It was fine and there was no issues with the vehicle performance. I returned safely and with no incidents.
avaliação de
-
10,0
Excelente serviço com um sorriso!
Prós: Cheguei um pouco mais cedo e o carro estava pronto. Sem extras no preço, ótima experiência geral.
avaliação de
-
4,0
É normal
Prós: Localização
Contras: Ele foi ok
avaliação de
-
10,0
Excellent service with a smile!
Prós: I arrived a little early and the car was ready to go. No add on to the price and a great overall experience.
avaliação de
-
10,0
Great Service would rent from again
Prós: I arrived and the employee was very nice. They did not have the size car that I had reserved and so I was upgraded to a small SUV at no additional cost. Vehicle was clean and drove well.
Contras: I had no real issues at all. The only thing that I could mention was really nothing. As I was driving back to return the vehicle a warning light came on. It was fine and there was no issues with the vehicle performance. I returned safely and with no incidents.
avaliação de
-
10,0
Excelente serviço com um sorriso!
Prós: Cheguei um pouco mais cedo e o carro estava pronto. Sem extras no preço, ótima experiência geral.
avaliação de
-
4,0
Prós: Car was great clean drove well.
Contras: Customer service is terrible. I tried to extend my rental by one day according to my contract it was 14.85 and it took an hour of talking to people who obviously can't speak English very well to then connect me to the actual location who then tried to charge me a weekly rate for one day. A contract is a contract and regardless of the fact you printed something you don't like at this point it's still enforceable over your policy of whatever. To try and convince me to add know you to violate your contract and charge me $156 to extend for one day when my contract plainly said $14.85 a day is almost fraud. But then to have an employee tell me if I don't like it then bring the car back on time or pay means not only will I never rent with you again or suggest anyone does, but also that I'll refer it to the state attorney and the BBB. It's a disgrace for supposed p ET pole to want to extort money out if you by trying to enforce the very contract they are wanting to violate. Pathetic.
avaliação de
-
4,0
It's okay
Prós: Location
Contras: It was okay
avaliação de
-
2,8
Car was misrepresented on Kayak
Prós: What a terrible car rental experience. The car I eventually got in was almost okay.
Contras: I was sold a full-size car as a "Manager's Choice". It was said on Kayak that I'd be receiving the manager's choice of full-size car. What they gave me was the worst, most stripped subcompact car I've ever seen. It didn't even have cruise control or an Aux Jack and the person at the counter wouldn't let me cancel my rental. They said it would be a couple dollars extra per day for the car I got, but in the end when I checked out it nearly doubled my rental rate.
avaliação de
-
4,0
É normal
Prós: Localização
Contras: Ele foi ok
avaliação de
Enterprise
Enterprise avaliações
Locais de aluguer
╳
Enterprise
Locais de aluguer em Lexington
1052 West High Street
+1 859 233 7799
1140 Winchester Road
+1 859 281 6446
281 W New Circle Rd
+1 859 226 9877
2893 Richmond Rd Ste 130
+1 859 269 9149
4000 Terminal Dr Ste 106
+1 859 425 4077
4001 Nicholasville Road
+1 859 271 9697
Avaliações de hóspedes
Avaliação geral
8,0 Excelente
Baseado em 39 avaliações
Global
7,9
Limpeza
8,1
Conforto
8,1
Recolha/Entrega
7,9
Preço/Qualidade
7,7
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
10,0
Prós: Very simple and easy process , upgraded without having to ask ,
avaliação de
-
8,8
Prós: Quick & easy process
Contras: The back of the car was dirty
avaliação de
-
10,0
Prós: Friendly staff at the Lexington branch. Well organized and customer oriented. Bravo Enterprise!
avaliação de
-
4,8
Contras: didnt tell me i would have to pay extra if i did nt turn it in before 1039 the time i picked it up charged me 2 extra hrs.
avaliação de
-
10,0
Prós: Good value.
avaliação de
-
10,0
Prós: pickup, dropoff, email bill, wait time,car
Contras: none
avaliação de
-
5,2
Additional charges added without consent
Prós: Various waivers were added to my rental without my consent - a disappointing experience. Vehicle itself was great.
avaliação de
-
10,0
Prós: Everything was easy and convenient
Contras: N/A
avaliação de
-
10,0
Prós: The people who work here are seriously so kind and helpful!
avaliação de
-
2,0
Prós: Nothing
Contras: Inconsiderate. Policy of payment sucks. Other rental companies take debit cards, not Enterprise. What makes me want to do business with a company who doesn't care if I get home or not? I will never do business with such a cold hearted business.
avaliação de
-
6,8
Contras: The car was not ready when I arrived to pick it up. I really dislike getting a car that doesn't have a full tank of gas and being tol to bring it back with the same amount of gas. It means that Enterprise will always get back more gas than you had at the beginning!
avaliação de
-
2,0
Prós: When I arrived in Lexington, the Enterprise office was closed. The car was never picked-up.
avaliação de
-
10,0
Prós: Very simple and easy process , upgraded without having to ask ,
avaliação de
-
8,8
Prós: Quick & easy process
Contras: The back of the car was dirty
avaliação de
-
10,0
Prós: Friendly staff at the Lexington branch. Well organized and customer oriented. Bravo Enterprise!
avaliação de
-
10,0
Prós: Good value.
avaliação de
-
10,0
Prós: pickup, dropoff, email bill, wait time,car
Contras: none
avaliação de
-
10,0
Prós: Everything was easy and convenient
Contras: N/A
avaliação de
-
10,0
Prós: The people who work here are seriously so kind and helpful!
avaliação de
-
4,8
Contras: didnt tell me i would have to pay extra if i did nt turn it in before 1039 the time i picked it up charged me 2 extra hrs.
avaliação de
-
5,2
Additional charges added without consent
Prós: Various waivers were added to my rental without my consent - a disappointing experience. Vehicle itself was great.
avaliação de
-
2,0
Prós: Nothing
Contras: Inconsiderate. Policy of payment sucks. Other rental companies take debit cards, not Enterprise. What makes me want to do business with a company who doesn't care if I get home or not? I will never do business with such a cold hearted business.
avaliação de
-
2,0
Prós: When I arrived in Lexington, the Enterprise office was closed. The car was never picked-up.
avaliação de
Hertz
Hertz avaliações
Locais de aluguer
╳
Hertz
Locais de aluguer em Lexington
1018 E New Circle Rd
+1 859 243 0335
3801 Nicholasville Rd
+1 859 373 0777
4000 Terminal Dr Ste 105
+1 859 254 3496
Avaliações de hóspedes
Avaliação geral
7,0 Bom
Baseado em 45 avaliações
Global
6,9
Limpeza
7,0
Conforto
6,9
Recolha/Entrega
7,2
Preço/Qualidade
7,1
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
2,0
WORST CUSTOMER SERVICE EXPERIENCE
Prós: The only thing I liked was the fact that I didn't have to pay any money to rent a car from this company.
Contras: I had a reservation, but when I went to pick up the car at the scheduled time, I was told no cars were available. Also, the person helping us was extremely rude and seemed annoyed that my wife and I were asking her questions.
avaliação de
-
8,4
Almost perfect but not quite...
Prós: Easy pick up and drop off.
Contras: Windows were dirty and the upholstery needed to be cleaned.
avaliação de
-
6,0
Wrong Car
Prós: The service at the rental location was good. And the receptionist was pleasant and professional.
Contras: I booked a full size car. when I went for pick up, only a mid size car was available. Kayak messed this up.
avaliação de
-
10,0
Prós: everything went well
Contras: nothing
avaliação de
-
8,0
Prós: Flexible hours & good rate.
Contras: The first car I picked up had significant front end damage-front bumper hanging off-that I didn't notice until I got home. I was able to exchange it for another vehicle but I felt that I should've received a discounted/free upgrade for the inconvenience.
avaliação de
-
4,0
Lexington Disappointment
Contras: After arriving late due to our delayed flight the Hertz Front desk informed us that they Cancelled our Reservation which was very Unsatisfactory. We defiantly will never book with this location ever again.
avaliação de
-
10,0
Prós: Both Jennifer and Brittney were so helpful and kind and went the extra mile for me. I appreciate it so much.
Contras: Nothing
avaliação de
-
7,2
Good rental- prepayment online limited change options
Prós: Great car
Contras: Prepayment, which wasn't clear when booking, meant no changes without $50 fee, and couldn't use AAA waiver for adding additional driver without paying the $13/day fee. Won't be booking though Kayak again.
avaliação de
-
2,0
Horrible customer service
Prós: Not a single thing! Even though the guy did smile the whole time showing he was a true jerk!
Contras: They stated it was booked thru a third party so they didn't have to honor the reservation. Then told me I could buy a plane ticket and be allowed the rental, so I buy a cheap flight, they again refuse saying I'm trying to defraud them!! I am still waiting on my refund& this has been over a week ago!!!
avaliação de
-
2,0
If you want an ACTUAL fullsize car, get a PREMIUM!
Contras: Did not follow through with my reservation, as the "fullsize" car I had reserved months ago was going to be, by government standards, a midsize car. After some research on my own, NOT by suggestion of the reps there, I figured out a "premium" or "luxury" car is a real fullsize car. Of course, last minute, there were no premiums available through Hertz, so I had to get a TRUCK through AVIS to make my trip.
avaliação de
-
2,0
It wasn't Hertz mistake is was yours!!!
Contras: You failed to state that there are two Hertz locations and you booked me at one 7 miles from the airport. I had to pay an additional $50 to change my pre-paid reservation to be able to get a car at the airport. You made a grave error and I won't use your service again.
avaliação de
-
6,0
Prós: got a car
Contras: bastards charged me additional on top of what i had already paid Kayak THEN tried to charge me nearly DOUBLE for their own insurance even though I had purchased insurance from Kayak. Give me a flat price upfront
avaliação de
-
8,4
Almost perfect but not quite...
Prós: Easy pick up and drop off.
Contras: Windows were dirty and the upholstery needed to be cleaned.
avaliação de
-
8,0
Prós: Flexible hours & good rate.
Contras: The first car I picked up had significant front end damage-front bumper hanging off-that I didn't notice until I got home. I was able to exchange it for another vehicle but I felt that I should've received a discounted/free upgrade for the inconvenience.
avaliação de
-
7,2
Good rental- prepayment online limited change options
Prós: Great car
Contras: Prepayment, which wasn't clear when booking, meant no changes without $50 fee, and couldn't use AAA waiver for adding additional driver without paying the $13/day fee. Won't be booking though Kayak again.
avaliação de
-
2,0
WORST CUSTOMER SERVICE EXPERIENCE
Prós: The only thing I liked was the fact that I didn't have to pay any money to rent a car from this company.
Contras: I had a reservation, but when I went to pick up the car at the scheduled time, I was told no cars were available. Also, the person helping us was extremely rude and seemed annoyed that my wife and I were asking her questions.
avaliação de
-
6,0
Wrong Car
Prós: The service at the rental location was good. And the receptionist was pleasant and professional.
Contras: I booked a full size car. when I went for pick up, only a mid size car was available. Kayak messed this up.
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4,0
Lexington Disappointment
Contras: After arriving late due to our delayed flight the Hertz Front desk informed us that they Cancelled our Reservation which was very Unsatisfactory. We defiantly will never book with this location ever again.
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2,0
Horrible customer service
Prós: Not a single thing! Even though the guy did smile the whole time showing he was a true jerk!
Contras: They stated it was booked thru a third party so they didn't have to honor the reservation. Then told me I could buy a plane ticket and be allowed the rental, so I buy a cheap flight, they again refuse saying I'm trying to defraud them!! I am still waiting on my refund& this has been over a week ago!!!
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2,0
If you want an ACTUAL fullsize car, get a PREMIUM!
Contras: Did not follow through with my reservation, as the "fullsize" car I had reserved months ago was going to be, by government standards, a midsize car. After some research on my own, NOT by suggestion of the reps there, I figured out a "premium" or "luxury" car is a real fullsize car. Of course, last minute, there were no premiums available through Hertz, so I had to get a TRUCK through AVIS to make my trip.
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2,0
It wasn't Hertz mistake is was yours!!!
Contras: You failed to state that there are two Hertz locations and you booked me at one 7 miles from the airport. I had to pay an additional $50 to change my pre-paid reservation to be able to get a car at the airport. You made a grave error and I won't use your service again.
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6,0
Prós: got a car
Contras: bastards charged me additional on top of what i had already paid Kayak THEN tried to charge me nearly DOUBLE for their own insurance even though I had purchased insurance from Kayak. Give me a flat price upfront
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Locais de aluguer
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National
Locais de aluguer em Lexington
4000 Terminal Dr Ste 103
+1 844 887 8401
Locais de aluguer
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Sunnycars
Locais de aluguer em Lexington
4000 Terminal Drive STE 106