Avaliações recentes
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2,0
Prós: Nothing
Contras: Booked car in advance and when we drove 50 minutes to the car rental center, they tell us they don’t have a car for us. Horrible experience.
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8,0
Prós: Easy pick up and drop off.
Contras: The car smelled like smoke and the inside of all the windows needed cleaning.
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7,6
Contras: The worst part of the rental car experience is the initial pick-up at the counter. The Alamo staff always try to up-sale you and won’t take a simple “no thank-you” for an answer. Once I decline the upgrade being offered (which wasn’t really an upgrade), the staff is still persistant in trying to tell me why I made the wrong decision. This is extremely frustrating and customers shouldn’t be made to feel badly about their selected car class. In my case, I had spent time researching various car classes and comparing rates across several companies. After much research, I decided on a compact SUV from Alamo as the vehicle that best suited my needs as well as had a good rate. After a long international flight, the last thing I want to do is debate the rental car clerk about why I chose that vehicle and why I don’t care to upgrade (for more money) to a standard car. I felt there was a fair amount of “mansplaining” happening as well because as a female, I’m not able to pick out a car that beat meets my needs. I hate dealing with the rental counter! Alamo should expand their options for car pick-up at a kiosk which eliminates the frustrating encounters with staff as well as reduce overall wait time in line.
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8,0
Prós: It was really smooth pick up and drop off
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5,2
Prós: The staff was friendly and helpful, but failed to properly clean the vehicle. Was supposed to be annotated as such, but was not.
Contras: The cleanliness of the vehicle
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6,0
Prós: Walter at the check in counter was great. Long out of control lines to get the car, with 2 representatives working. Walter helped customers with the automated check in system
Contras: Enterprise is running their operations, Enterprise, National and Alamo like a company that no longer cares about the customer and/or repeat business.
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10,0
Prós: The staff was very helpful and welcoming! The vehicle was great! New and spotless! Drop off was super easy!
Contras: I didn't see anything that could be improved!
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9,6
Prós: Drop off and pick up was easy and car was in very good condition.
Contras: Car had a lingering cigarette smell for the first couple days till we could air it out enough.
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8,0
Prós: The car was spotless. The employees were friendly.
Contras: The line to pick up the car at ATL was long. They needed more employees.
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9,2
Prós: Drop off was super easy. I like that I could collect my vehicle pass at a kiosk but they need an awareness campaign. It was extremely confusing and the area was too crowded to social distance properly. That was unnerving.
Contras: The availability of the vehicle I selected. I was upgraded but, in Atlanta, it was harder to park and maneuver a large SUV.
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5,6
Prós: Drop off was easy. Pick up was terrible, waited 45 to speak to someone.
Contras: I purchased insurance thru kayak, and then at the time of the rental was required to purchase insurance again due to the fact that they don’t deal with this insurance company. Complete fraud!! I was charged double!
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7,2
Contras: The price could have been better. Also, while it was evident the interior was the car was clean and had been wiped clean, I think they used the same towel/ rag to wipe the inside of the windshield. As soon as I left the garage and turned into the light the vision was a problem.
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10,0
Prós: The staff was very helpful and welcoming! The vehicle was great! New and spotless! Drop off was super easy!
Contras: I didn't see anything that could be improved!
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9,6
Prós: Drop off and pick up was easy and car was in very good condition.
Contras: Car had a lingering cigarette smell for the first couple days till we could air it out enough.
avaliação de
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9,2
Prós: Drop off was super easy. I like that I could collect my vehicle pass at a kiosk but they need an awareness campaign. It was extremely confusing and the area was too crowded to social distance properly. That was unnerving.
Contras: The availability of the vehicle I selected. I was upgraded but, in Atlanta, it was harder to park and maneuver a large SUV.
avaliação de
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8,0
Prós: Easy pick up and drop off.
Contras: The car smelled like smoke and the inside of all the windows needed cleaning.
avaliação de
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7,6
Contras: The worst part of the rental car experience is the initial pick-up at the counter. The Alamo staff always try to up-sale you and won’t take a simple “no thank-you” for an answer. Once I decline the upgrade being offered (which wasn’t really an upgrade), the staff is still persistant in trying to tell me why I made the wrong decision. This is extremely frustrating and customers shouldn’t be made to feel badly about their selected car class. In my case, I had spent time researching various car classes and comparing rates across several companies. After much research, I decided on a compact SUV from Alamo as the vehicle that best suited my needs as well as had a good rate. After a long international flight, the last thing I want to do is debate the rental car clerk about why I chose that vehicle and why I don’t care to upgrade (for more money) to a standard car. I felt there was a fair amount of “mansplaining” happening as well because as a female, I’m not able to pick out a car that beat meets my needs. I hate dealing with the rental counter! Alamo should expand their options for car pick-up at a kiosk which eliminates the frustrating encounters with staff as well as reduce overall wait time in line.
avaliação de
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8,0
Prós: It was really smooth pick up and drop off
avaliação de
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8,0
Prós: The car was spotless. The employees were friendly.
Contras: The line to pick up the car at ATL was long. They needed more employees.
avaliação de
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7,2
Contras: The price could have been better. Also, while it was evident the interior was the car was clean and had been wiped clean, I think they used the same towel/ rag to wipe the inside of the windshield. As soon as I left the garage and turned into the light the vision was a problem.
avaliação de
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2,0
Prós: Nothing
Contras: Booked car in advance and when we drove 50 minutes to the car rental center, they tell us they don’t have a car for us. Horrible experience.
avaliação de
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5,2
Prós: The staff was friendly and helpful, but failed to properly clean the vehicle. Was supposed to be annotated as such, but was not.
Contras: The cleanliness of the vehicle
avaliação de
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6,0
Prós: Walter at the check in counter was great. Long out of control lines to get the car, with 2 representatives working. Walter helped customers with the automated check in system
Contras: Enterprise is running their operations, Enterprise, National and Alamo like a company that no longer cares about the customer and/or repeat business.
avaliação de
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5,6
Prós: Drop off was easy. Pick up was terrible, waited 45 to speak to someone.
Contras: I purchased insurance thru kayak, and then at the time of the rental was required to purchase insurance again due to the fact that they don’t deal with this insurance company. Complete fraud!! I was charged double!
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