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2,0
Prós: The staff was friendly but gave away my reservation since my flight was delayed. That was unacceptable. We waited hours to get another vehicle elsewhere at twice the cost.
Contras: The agency should have held our reservation. It was a major problem for us to find a replacement vehicle.
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2,0
Prós: Absolutely nothing!!!!
Contras: Actually have the car I reserved! When I got they didn’t have any cars.
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2,0
I had a confirmed reservarion, but no Car was available
Contras: The fact the doesnt have a car and don’t let me Know beforehanded
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10,0
Alamo at Puerto Montt Airport, Chile
Prós: The car rental was just outside of baggage claim and easy to find. The staff was friendly and knowledgable. We were able to get by with the little Spanish we knew. It's important to stay for the inspection once you return the car rather than just drop the keys in the dropbox.
Contras: Returning the car was a bit confusing since many of the other operators had designated parking areas and Alamo didn't. Your best bet is to try and park in a spot close to where you picked it up.
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6,8
The young rep is very helpful, but I have not rece
Prós: The agent Nicola we met at the airport counter is very friendly and helpful. He even did us a big favour by picking up the car inside the city instead of for us to return it at Puerto Montt airport.
Contras: I have not received the receipt yet. But I need it to split the cost with other 3 friends.
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4,0
2 hours to pick up, but normal return experience
Prós: We apparently chose a bad day to arrive at the Alamo counter in Punta Arenas. It took 2 hours to pick up our car as there was only one person working the counter. People in line ahead of us reportedthe same experience. Return was normal with more staff on hand. The car was an extremely basic Chevy Cruze with enough damage (scrapes, fenders not quite aligned) that we felt taking photos advisable. The key fob was taped into the open position and we were advised the remote locks didn't work. The problems weren't significant but were not the sort of thing a US customer would be accustomed to - but this was Chile and expectations are different.
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2,0
No One Was At Rental Car Counter
Contras: Arrived at 20:15 on February 19th because Latam flight from Santiago was delayed over 5 hours. When I went to counter to pick up car, NO ONE WAS THERE. Checked with Information at the Airport and they tried to call the representative twice but to no avail. MAYBE ITS TIME YOU DID A SPOT CHECK TO SEE IF YOUR STAFF ARE WORKING THEIR FULL SHIFT.
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2,0
Horrible service
Prós: Someone from another rental agency saved our trip
Contras: We reserved an automatic but they didn't have any. Also misled us about the need to get paperwork to cross the Argentine border. Ended up having to rent from another agency
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2,0
Booked rental not available and no suitable replac
Contras: We "booked" an automatic car for an extra $100 & when we arrived there were no automatics left. Ended up going kiosk to kiosk and after 6 others found a car and had to pay $200 more for car.
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2,0
Complete failure
Prós: Nothing
Contras: They did not have the car I requested. They did not even have a single automatic car rental available so I had to shop around for an hour at other rental agencies. Terrible experience.
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2,0
Don't expect an Automatic transmission!
Contras: Ridiculous that we paid more to reserve an automatic transmission, only for them to say "no automatico" when we got there. We then had to scramble and go to another company when we didn't speak the language and it cost us more. If you're traveling internationally, use Hertz instead.
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6,0
Prós: To able to drive an automatic car
Contras: The sealing rubber of the winshield came off while I was driving in a highway. It was scary and dangerous. Same thing happened with the back sit windows. In a city where it rains almost every day it was a serious problem. The people were excellent. The car was not in good shape
avaliação de
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2,0
Prós: The staff was friendly but gave away my reservation since my flight was delayed. That was unacceptable. We waited hours to get another vehicle elsewhere at twice the cost.
Contras: The agency should have held our reservation. It was a major problem for us to find a replacement vehicle.
avaliação de
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2,0
Prós: Absolutely nothing!!!!
Contras: Actually have the car I reserved! When I got they didn’t have any cars.
avaliação de
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2,0
I had a confirmed reservarion, but no Car was available
Contras: The fact the doesnt have a car and don’t let me Know beforehanded
avaliação de
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4,0
2 hours to pick up, but normal return experience
Prós: We apparently chose a bad day to arrive at the Alamo counter in Punta Arenas. It took 2 hours to pick up our car as there was only one person working the counter. People in line ahead of us reportedthe same experience. Return was normal with more staff on hand. The car was an extremely basic Chevy Cruze with enough damage (scrapes, fenders not quite aligned) that we felt taking photos advisable. The key fob was taped into the open position and we were advised the remote locks didn't work. The problems weren't significant but were not the sort of thing a US customer would be accustomed to - but this was Chile and expectations are different.
avaliação de
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2,0
No One Was At Rental Car Counter
Contras: Arrived at 20:15 on February 19th because Latam flight from Santiago was delayed over 5 hours. When I went to counter to pick up car, NO ONE WAS THERE. Checked with Information at the Airport and they tried to call the representative twice but to no avail. MAYBE ITS TIME YOU DID A SPOT CHECK TO SEE IF YOUR STAFF ARE WORKING THEIR FULL SHIFT.
avaliação de
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2,0
Horrible service
Prós: Someone from another rental agency saved our trip
Contras: We reserved an automatic but they didn't have any. Also misled us about the need to get paperwork to cross the Argentine border. Ended up having to rent from another agency
avaliação de
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2,0
Booked rental not available and no suitable replac
Contras: We "booked" an automatic car for an extra $100 & when we arrived there were no automatics left. Ended up going kiosk to kiosk and after 6 others found a car and had to pay $200 more for car.
avaliação de
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2,0
Complete failure
Prós: Nothing
Contras: They did not have the car I requested. They did not even have a single automatic car rental available so I had to shop around for an hour at other rental agencies. Terrible experience.
avaliação de
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2,0
Don't expect an Automatic transmission!
Contras: Ridiculous that we paid more to reserve an automatic transmission, only for them to say "no automatico" when we got there. We then had to scramble and go to another company when we didn't speak the language and it cost us more. If you're traveling internationally, use Hertz instead.
avaliação de
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6,0
Prós: To able to drive an automatic car
Contras: The sealing rubber of the winshield came off while I was driving in a highway. It was scary and dangerous. Same thing happened with the back sit windows. In a city where it rains almost every day it was a serious problem. The people were excellent. The car was not in good shape
avaliação de
