Avaliações recentes
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6,8
New car but couldn't get my final receipt
Prós: I had a new car
Contras: Couldn't get my invoice, gave my email but didn't received it either. Called back twice without answer. Still waiting for my receipt.
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10,0
Very good service.
Prós: Very nice experience. Easy to rent, easy to return. Definitely a customer for next time around.
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2,0
I want my money back!
Contras: I want my money back. Kayak promised me a rate of $128 and when I got to the car rental place I was charged an extra $100. Claimed it was "after taxes and fees" but through Kayak the rate promised AFTER taxes and fees was $128. I've tried calling Kayak and even Enterprise and was promised someone would call me back but so far nobody has called me back. It shouldn't be this hard to get my money back for a rate I was guaranteed in the beginning.......
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5,2
Just okay...
Prós: Cars were clean, customer service wasn't bad.
Contras: Well we got charged more then double then what we had reserved for because we were under the age of 24/25. I paid more per day for being underage then I did for the car. No one mentioned this while we booked it or at any of the times we called to confirm our reservation. Even though they asked for my birth date over the phone. This is the FIRST company that has ever charged me that and when I told the customer service representative, she responded with 'well most people your age don't have a credit card." Put a big dent in our budget thanks to this unexpected price increase. The first car we got had the service light on and we spent a whole day waiting for another car. We were from out of state and had could not run the risk of having it break down somewhere. We were told the next car would come in "30 minutes" and we waited hours.
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10,0
Rent a car
Prós: Great customer service , nice clean car
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8,4
Airport Location sucked, Cache Rd location Rocked
Prós: The Cache Rd location that was erroneously given my reservation from the Start in the reservation process, but they stepped up to the plate and corrected the errors in a reasonable amount of time, got me in an appropriate car that was discounted for the inconvenience and placed several follow up calls to ensure I was satisfied with the results....
Contras: The Woman at the Airport location was nasty in her disposition from the very start, She did not care at all that my reservation made several months before and involved an error in their system that was unknown to me until arrival. She flatly stated I would get no car from her because none were available her location... My suggestion is simple use the Cache road location and arrange for them to pick you up and drop you off at the Airport ...
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5,2
Prós: It was a new car.
Contras: It was not the car I requested, and they wanted to charge me more than what was priced? Spent to long in line to have so much trouble turning the car back in
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10,0
Excellent service - great people providing nice ca
Prós: The promptness of staff and good car selection. I would use again definitely.
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10,0
Great choice
Prós: Everything about the service
Contras: Nothing
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10,0
Serviço muito bom.
Prós: Experiência muito agradável. Fácil para alugar, fácil para voltar. Definitivamente um cliente para a próxima vez.
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2,0
Eu quero meu dinheiro de volta!
Contras: Eu quero meu dinheiro de volta. Kayak prometeu-me uma taxa de 128 dólares e quando cheguei ao lugar de aluguel de carro, fui cobrado um extra de 100 dólares. Reivindicou que era "após impostos e taxas" mas através de Kayak a taxa prometida APÓS impostos e taxas era 128 dólares. Eu tentei chamar Kayak e mesmo Enterprise e foi prometido que alguém me chamaria de volta, mas até agora ninguém me chamou de volta. Não deve ser este duro começar meu dinheiro para trás para uma taxa que eu fui garantido no começo .......
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10,0
Alugar um carro
Prós: Ótimo serviço ao cliente, nice veículos limpos
avaliação de
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10,0
Very good service.
Prós: Very nice experience. Easy to rent, easy to return. Definitely a customer for next time around.
avaliação de
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10,0
Rent a car
Prós: Great customer service , nice clean car
avaliação de
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10,0
Excellent service - great people providing nice ca
Prós: The promptness of staff and good car selection. I would use again definitely.
avaliação de
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10,0
Great choice
Prós: Everything about the service
Contras: Nothing
avaliação de
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10,0
Serviço muito bom.
Prós: Experiência muito agradável. Fácil para alugar, fácil para voltar. Definitivamente um cliente para a próxima vez.
avaliação de
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10,0
Alugar um carro
Prós: Ótimo serviço ao cliente, nice veículos limpos
avaliação de
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6,8
New car but couldn't get my final receipt
Prós: I had a new car
Contras: Couldn't get my invoice, gave my email but didn't received it either. Called back twice without answer. Still waiting for my receipt.
avaliação de
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8,4
Airport Location sucked, Cache Rd location Rocked
Prós: The Cache Rd location that was erroneously given my reservation from the Start in the reservation process, but they stepped up to the plate and corrected the errors in a reasonable amount of time, got me in an appropriate car that was discounted for the inconvenience and placed several follow up calls to ensure I was satisfied with the results....
Contras: The Woman at the Airport location was nasty in her disposition from the very start, She did not care at all that my reservation made several months before and involved an error in their system that was unknown to me until arrival. She flatly stated I would get no car from her because none were available her location... My suggestion is simple use the Cache road location and arrange for them to pick you up and drop you off at the Airport ...
avaliação de
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2,0
I want my money back!
Contras: I want my money back. Kayak promised me a rate of $128 and when I got to the car rental place I was charged an extra $100. Claimed it was "after taxes and fees" but through Kayak the rate promised AFTER taxes and fees was $128. I've tried calling Kayak and even Enterprise and was promised someone would call me back but so far nobody has called me back. It shouldn't be this hard to get my money back for a rate I was guaranteed in the beginning.......
avaliação de
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5,2
Just okay...
Prós: Cars were clean, customer service wasn't bad.
Contras: Well we got charged more then double then what we had reserved for because we were under the age of 24/25. I paid more per day for being underage then I did for the car. No one mentioned this while we booked it or at any of the times we called to confirm our reservation. Even though they asked for my birth date over the phone. This is the FIRST company that has ever charged me that and when I told the customer service representative, she responded with 'well most people your age don't have a credit card." Put a big dent in our budget thanks to this unexpected price increase. The first car we got had the service light on and we spent a whole day waiting for another car. We were from out of state and had could not run the risk of having it break down somewhere. We were told the next car would come in "30 minutes" and we waited hours.
avaliação de
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5,2
Prós: It was a new car.
Contras: It was not the car I requested, and they wanted to charge me more than what was priced? Spent to long in line to have so much trouble turning the car back in
avaliação de
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2,0
Eu quero meu dinheiro de volta!
Contras: Eu quero meu dinheiro de volta. Kayak prometeu-me uma taxa de 128 dólares e quando cheguei ao lugar de aluguel de carro, fui cobrado um extra de 100 dólares. Reivindicou que era "após impostos e taxas" mas através de Kayak a taxa prometida APÓS impostos e taxas era 128 dólares. Eu tentei chamar Kayak e mesmo Enterprise e foi prometido que alguém me chamaria de volta, mas até agora ninguém me chamou de volta. Não deve ser este duro começar meu dinheiro para trás para uma taxa que eu fui garantido no começo .......
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