Aluguer de automóveis - Columbus

Prós: The drop off team did not open the door nor offer to assist with unloading luggage. Although they were very nice and did arrange for a wheel chair for us.

Contras: The car listed was a Kia Rio or similar. The vehicle I actually got was much smaller, Sonic hatchback. I could barley fit my luggage in the car. There was definitely no room for the luggage when I picked up my nephews for a shopping trip so I had to leave it at a friends house. Not to mention the desk agent obviously could see me 6 foot tall female and the amount of luggage I had. She could have anticipated the car would be too small but I didn't want to pay the upgrade fee so I stuck with it.

Prós: paying for reduced miles. Way more economical.

Contras: Rental counter told us what car we had. At the pick up location, that cat wasn't an option. The car we received had over 30k miles and the check engine light came on during our rental period.

Overcharged

Prós: Staff was there late. Quick check in. Car was clean and ready to go.

Contras: I rented a car for the weekend and had an estimated amount. Upon return, I forgot to fill up the vehicle (my fault). I asked how much it would I would be charged to fill it up to know if I should go put gas in the car. The gentleman told me it would be $13 extra to fill up the car. I agreed and he printed me a receipt. However, the receipt was for over $20 more than I expected the amount to be. He said they would be able to help me in the main office. When I arrived at the office, the lady explained the amount of gas was $3.38 per gallon, plus taxes. I didn't understand and she further explained that I was being taxed on the $13 in gas as well.. so, my original estimate was $23.99, plus $13.52 in gas should be $37.51. However, I'm being charged $63.13.

Bad car

Prós: The car was old, high mileage, bad electronics--crappy.

Avis was terrible!!

Contras: My reservation time was 3pm for a mini van. I did not get my SUV until 5:30pm. Apparently reservation means nothing to Avis I not only got the wrong kind of vehicle I got it 2 1/2 hrs late! As for Kayak the contract was not very clear on the LIMITED millage and apparently do not really partner with Avis on the insurance, which is also not clear when booking!

Terrible customer service

Contras: People at the counter were very rude and disrespectful. Originally told me I could use a debit card on file. Then that was denied once I arrived and tried to. Then swipe my credit card over and over saying it wouldn't read. Which locked the card out. I never got my rental. The attendants at the counter told me my brother could come out his credit card on file and use my reservation and I pay an additional 13.99 a day. Which I was fine with. Once my brother got there they said that they never said he could use my reservation and tried to charge double. I will never use Avis again

Contras: I had originally booked at the Columbus, OH airports but it booked in different location. It was not at all a good experience..

Prós: They are open until 2am

Contras: My car had a terrible odor. Would. It go away.

Contras: The car was given to me very dirty. When I called to submit a dispute, I never received a follow up. When I returned the car, the person was not even aware of what happened ans didnt even do anything to hear my complain. He just sent me to an office so I can complain. It was not about complaining but the perception that is given to customers about not cleaning their main products

Dirty car

Contras: Car had 3/4 tank of gas, popcorn inside on seats and floor, seats dirty and stained, windows dirty and streaked

A very long wait

Prós: Once I got to the front of the line, the associates were very nice and helpful.

Contras: We waited in line for 45 minutes to pick up our car. It's so frustrating after a long day of traveling to get delayed in a senseless line like that. It's not like they didn't know we were coming; all twenty people in line had reservations. I will probably avoid his company in the future.

Not clean

Contras: Cigarette smoke and tried 2x to get agents too find a clean car at other locations without success.

Terrible initial experience

Prós: The 2nd location stepped up and took care of us. Although, I am extremely disappointed that I was not informed at time of reservation, that they do not accept debit cards. I only travel with debit cards, and never carry a credit card. I was about to be stranded out of state without the ability to return home for something I had reserved nearly one month earlier. Fortunately, my son was still there and had had his credit card on him. Additionally, we were then hit for an under 25 fee, and also, then for me, as an additional driver... are you kidding? I will never use your service again, if I cannot pay for my purchase at time of reservation. Fortunately, I was able to pay for the rental with my debit card upon arrival, but this is ridiculous, and was much more expensive than what I had reserved. Some people just do not carry credit cards. I do not, and will not just to rent a car. IF I do not have the cash to pay for something, I do not buy it. My debit card is a is a MasterCard, so I do not understand this ridiculous policy.

Contras: initial location cancelled my order, after telling me few hours earlier they had no cars for me and would call me when they located a vehicle. My son and I were returning his truck at another location, while I called to see if a car was found. My automated response told me my order was cancelled. (not by me) Luckily, I was actually in another Budget location, and they were able to accommodate me.

Prós: Car was nice and clean. Rode well.

Contras: They tried to get an extra $10 per day at start from the agreed rental rate. She said because I was early for a 12:00 pick-up. IT WAS 11:50!!! She corrected it. Also she said I could drop off after hours in key drop box. When I got there the signs said NOT for cars, trucks only. I called the 800 number and they said I could and gave me a number. Stopped by the office the next morning and they were unpleasant about the drop off. I explained I had called and was told I should have told the office they were wrong. I said they can call them if they want but they told me never to do it again and proceeded to give me a bill. $10 extra for the late fee. It's not the money it's the idea of this. I was told on the 800 number that it was a 1 day rental so I still had hours left when I stopped in the next morning. He said he only prints out the bill and I had to contact the original renting office. They seemed determined to get an extra $10 from me. $20 if I had rolled over in the CMH office at pick-up. poor customer service.

They don't care what you have reserved

Contras: I had a Tahoe (or better) reserved for months. Upon arrival from the airport, they stated they only had Nissan SUV. I could see a Tahoe sitting there. They said that was a Tahoe LT and it would be more. Completely unacceptable. The Nissan SUV did not have extra seating nor was it comfortable. The back was not swept clean.

Prós: Rental check-out experience and drop-off experience was great.

Contras: The car was dirty inside the trunk area, and needed some serious maintenance. It was very loud and vibrated a ton when driving at highway speeds.

Prós: We actually didn't rent a car.

Credit Check for One Day Rental

Contras: Dollar thinking that it was appropriate to run a credit check for a $30 rental for less than 24 hours. Traveling on business and had they been forthright about leveraging a credit check I would have used Enterprise instead. Will not rent from Dollar ever.

Columbus pickup line took ridiculously long

Prós: Clean car. Easy return. Love that it's right at the terminal.

Contras: Pick up took ridiculously long. With one person in line in front of me and 2 people behind the counter, it took almost an HOUR to get my car.

Car was filthy.

Prós: In and out fast.

Contras: Car had trash on the floors. The seats had several stains. One was a big fresh one in the back. Windows were dirty inside. I would have refused this car except that I was pressed for time. And as bad as anything else, I reserved a full size car but I got an Elantra. I'm a big guy and I had an associate with me. I could have spent this much money at enterprise and gotten the car I wanted. I'm very unhappy with this experience. I travel a lot for business and this is my worst rental experience

did not get a reciept!

Contras: promised a reciept, none received

Prós: The pick up was fine. Customer service was pleasant and informative.

Contras: The drop off was off-hours and there was no attendant available. There was only a sing that said to write the date and mileage on the contract and drop it into the kiosk, however, there was nothing available to write with.

No warning about payment options

Prós: Ease of booking via kayak

Contras: Arrived at airport to discover they will not accept a debit card to secure rental, only credit card. I dont own a credit card. Took 2 hours to find another car, a second Uber ride ($20 both times) and was on the road hours late. Arrived at my destination for the final 20 minutes of a family reunion. Caused a family fight. Missed family photos with my elderly, infirm Nowhere grandmother. Nothing ever mentioned I would need a credit card and debit cards would not be accepted. I paid more than twice my original rate for the car I eventually found. Absolutely horrible experience. I had never before rented a car and probably won't again.

Hertz does not take insurance on credit cards

Prós: The car was clean and larger than expected.

Contras: I was charged an extra $20/day to cover collision insurance, even though I already had this on my credit card's covered insurance. They would not take this as proof of insurance and did not specify this before the time of rental. I would not rent from Hertz or associated companies (Thrifty, Dollar) again.

Prós: Car was fine

Contras: 40 minute wait to get car! Car reeked of cleaning solution.

Contras: I reserved an SUV which I needed for transporting a bike and they were not able to rent one to me.

Contras: Bad service. No help when arrived at site to pick up car. Im pretty sure they didnt have any suv for me as i reserved. Acted very shady and rude. had to rent car from somewhere else. Much better service and much more professional help by this other company.

Doors taped shut???

Prós: Drop off was fine.

Contras: Car had tape residue on 3 doors. Not sure why. Car itself, a Nissan Versa is clunky and the windows fog up constantly. Not that great of gas mileage for a small car. Of course, the make of the car is not Thrify's fault, but I wouldn't rent another one.