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Outstanding standard of the new apartments! Able to keep the room for a late check out. Some hot dishes for breakfast
Old hotel with character, newly renevated rooms were spacious and clean. Set evening meal on offer was good value for money. Breakfast was basic no fruit or eggs we offered
Not much other than price. Actually, strangely enough the cheap bed and strange shaped bedding was surprisingly comfortable! Room was minuscule, decor was.....let's be generous and say cheap. On the positive, room was clean. The main problem was the poor service at the front desk that resulted in a very embarrassing situation.
Great breakfast, very good service, we got an apartment in the new house everything was perfect
O quarto era espetacular com uma vista impressionante.
É um hotel familiar, genericamente acolhedor, com uma decoração das zonas comuns igualmente acolhedora, uma boa relação qualidade/preço, limpo e com pessoal muito afável. As refeições são abundantes e cuidadas. A relação qualidade/preço da lista de vinhos é, talvez, a unica nota menos favorável.
Hotel muito confortável e localizado em região tranquila da cidade. Limpeza e o café da manhã são destaques. Ótimo custo/benef´cio.
Hotel confortavel e simpatico. Pessoal acolhedor. Cafe da manha muito farto e variado. Problemas com o sinal internet wireless.
Great place. The wellness area is ver nice, large pool, great jacuzzi. The room was perfect with an incredible view on the Matterhorn. The staff at the hotel was very nice and helpful. Excellent buffet breakfast. Definitely will come back.
The junior suite was perfect. Upgraded bathrooms with a separate sink room, and even a small kitchen area! Our view over the courtyard and of the Matterhorn was spectacular. Breakfast was nice and the staff was always helpful and friendly!
Staff there are helpful and the computer connection in the lobby is very fast. The room is large. My room is close to the bar and so it's very noisy at night. Worse still it's close to the main road to another side of Zermatt and so the noise from cars passing by is also large enough to keep waking you up. I think staff's English is not very good and so they do not speak too much to us and do not take too much initative to help.
I enjoyed the spa a lot and the views from the hotel room. Most of the staff were quite friendly and helpful. It was also nice to have 24 hour internet access in the lobby, and the breakfast was good. The whirlpool tub is actually not a "hot" tub, it's luke warm so don't be surprised....but it's nice before and/or after sitting in the sauna. Also, the gentleman working behind the counter was not friendly. The rest of the staff was great, and I think he may have been the owner...but he seemed quite arrogant and was rude when we were checking out.
The place of the hotel. No
fine buffet-style breakfast,good lacation(10min. to bahnhof, 10min. to glacier paradise cableway) Rooms are cozy.
Location is ideal and breakfast is very tasty!
Hotel staff are attentive. Nice decoration inside hotel. Good location in the village.
Friendly and sophisticated
We liked the decoration and furnishings of the hotel and especially the room we had. We did not eat dinner as we normally only eat a main course and the evening meal was too much for us.
History of Mountaineering associated with the hotel
Fantastic location - in the heart of town, close to the train, ski lifts and ski rentals. Able to buy lift ticket at hotel. Very accomodating and knowlegable staff.
Very friendly and efficient staff. The room was clean and comfortable. Highly recommended!
Spectacular room (606)---large with 2 nice balconies, one with view of the Matterhorn. Exceptional service. Very friendly staff. Luxury în the mountains. Great location in Zermatt. Enjoyed the historic charn with modern conveniences. Breakfast was delicious
The hotel staff is frienly and very helpful. The rooms are nice and comfortable. The location of the hotel is in the middle of Zermatt.
The location of the hotel, the friedly hotel staff, good facilities and excelent service, including good meals. No
The service was excellent. The hotel was welcoming and friendly. Staff was accomodating of late departure. Spa services not on site.
Great service, room and location Nothing; excellent hotel
The room was perfectly decorated with a nice mix of fabrics, textures and natural wood. Two LCD digital tv's with surround sound and an ipod dock were a nice touch. The staff was always ready and willing to help answer any questions we had. Free extended check out time allowed for enjoying a full day in Zermatt on the day of check out.
the beds really not comfortable, crazily hard
Outstanding experience! Hotel personnel extremely courteous and helpful. Room was nicely furnished and very comfortable, the food was excellent both for the included breakfast buffet and for dinner. Great entertainment in the lounge, We loved this hotel and would highly recommend it.
Wonderful view and beautiful room.Lovely pool. Good food for breakfast very good selection and quality.friendly helpful staff. Temperature of water in jaccusi pool wasnot warm enough
Generally a very good hotel. Particularly liked the pool area.
we like lot the spas and the food. People working at beauty spa are very polite and attentive. The water jets of in- & out-door hot tubs are powerful and playful. Each set of jets takes turn to blow water in different forms, for head and shoulder, for legs and feet, for back or whole half body. The breakfast buffet is rich and healthy. It would be nice if the hotel keep some spared jackets (or leather shoes) available, so some guests could borrow them for attending the Friday's Gala dinner (a semi-formal evening) when they, in particular, family with children/teens, are just taking the vacation in casual.
Service at the Grill restaurant was a little disorganised and the restaurant was understaffed.
The kindness of the people and the comfort of the room.
an pleasant hotel no
Knowledgeable, friendly and staff, wonderful spa and pool facilities, ski boot warmers, central location of hotel, buffet breakfast, impressive old world lobby, lovely piano bar The tired and worn bedspreads
The Spa is great and we could spend a beautiful, relaxed time there. The hotel staff is very experienced and giving all the time a good service. The kitchen maybe is not the best. Our dinner was really not spectacular: the meat to hard, one carrotte and we could not see the "polenta"!
The hotel is very nice, very expensive, I think it is a poor value for money.
the friendly and helpful staff. the pianist player on the terrace.
The staff there is excellent, and so are the amenities and services provided, they really know how to make their custoemr happy, we were there on our honeymoon and they themselves come up with surprises and add ons to our pakage to really please us. An excellent hotel, with Simple extraordinary staff, and superb rooms, the location is also good. Nothing at all....
i like the hospitalaty serviess&most of pepole workink in the hotels. Room price little bed high.
Staff very helpful. Service, room cleaning etc perfect. Guests all much enjoyed. Excellent hotel, but major downside was that only comfortable bar allowed smoking (thought banned?). All 7 of us had to use Monte Rosa (Edward's bar) each evening.
Good Service N/A
frindly and helpfull staff. luxury and space of the rooms. locatoin except the sound of the church bell. the hotel is close to a church. the bell of the church rings every hour four times. the sound is very louad and annoying.
Tv to be with stlaite not only frinch Nothing
The room was very comfortable with a great view. Both dining rooms were excellent. All the staff weere friendly and helpful. A little more information on the area and things to do would have been helpful
View was great, breakfast was very good, staff was helpful, up to date internet connection, friendly bar, good location
all things nothing
Very comfortable with pleasant atmosphere and very nice staff. Ideal for relaxation.
I loved the views of the Matterhorn from the balcony of our first floor room. The swimming pool and spa facilities offered to hotel guests were excellent, especially after a day of walking nearby mountains. The basement restaurant was excellent - I'd recommend it - and the daily breakfast buffet was also very good. I would easily recommend this hotel.
Great breakfast, the decor of the rooms with the timber covered walls was very charming. It was very clean and comfortable. Good gym and indoor pool facities.
Great location, beautiful breakfast room and nice breakfast, very quiet, comfortable room. Room a bit small/cramped, and no view. The hotel is a bit overpriced for what it offers.
Location and Facilities The price
Pleasant, helpful staff. Very good facilities & food, as described.
the staff was very accommodating, the rooms comfortable and large. The staff allowed us to use the wellness center to shower after our hike, even though we had checked out. they also packed us a lunch for our hike because we left for our hike before breakfast. pricey, but all of Zermatt is pricey
A cidade de Zermatt é muito bonita, o Hotel tem uma boa localizaçao, cerca de 5/7 minutos a pé da estação de caminho de ferro. Limpo, confortável e com áreas razoáveis.
localização excelente, pertinho de tudo. Não fica nenhum funcionário, nem para te receber. Se você não acordar para o café, não fala com ninguem do hotel. Ficamos 1 dia sem água quente. Horario do café termina muito cedo 9:30hs.
The staff were welcoming and helpful, and they were patient enough to let us try our German. The room was excellent with the Matterhorn view promised. Food was very good, but it wasn't gourmet. No, nothing did not like
Breakfast is good. Afternoon tea is a bonus especially when you ae back after hiking in the region. Facilities are excellent in particular their swimming pool and sauna. So, you just don't have to worry about things to do in rainy day. Send message to customer welcoming them to the hotel and remain them of the hotel's porter service will definitely help.
Beautiful hotel, friendly staff. Great view of the Matterhorn from the balcony. Electric car service from the train station.
The hotel was absolutely beautiful and luxurious...first class. The staff was very attentive, professional and memorable. Overlooking Zermatt and the amazing Matterhorn, this hotel is the best hotel to stay in. It's worth the extra dollars you will spend. Only a short walk into the town center, too. Didn't stay long enough. The food was very gourmet and beautifully presented. We enjoyed sitting in the lobby each afternoon and having "tea" there with the classical music playing.
Hotel staff was exceptional. Room quality, cleanliness was first rate. Grreat view of the Matterhorn from our balcony. Exactly as advertised.
The staff were excellent, helpful and attended to all our needs. Food was excellent and the massage was highly recommended No nothing
The scene was so beautiful.
One of the staff name Gucci is very friendly and polite, very satisfy with her hospitality. This is a very well maintain historical luxury hotel. Swim suit should be made available for sale in d hotel since it has swimming pool service.
The Children in spa/ pool area.
the Parkhotel Beau Site was a lovely hotel. Our room was very nice with an excellent balcony overlooking the Matterhorn. The included breakfast was very good and elegantly presented. We always appreciate free internet access. It is well located, just a short walk into the heart of town. We enjoyed our stay at the Parkhotel Beau Site.