hotel muito agradável, ambiente familiar, com excelente localização, bons serviços (atendimento/funcionários muito simpáticos e prestáveis sempre disponíveis a dar informações e garantir uma boa estadia, animação diurna/nocturna), bons espaços (quartos espaçosos e funcionais, área de piscinas sempre limpa e organizada, bar/sala de espectáculos)... foi uma óptima estadia que recomendamos... apenas alguns pormenores...a comida às refeições (excepto p.almoço que era óptimo) nem sempre era muito saborosa mas com razoável diversidade, necessidade de algumas obras de remodelação (pinturas, arranjos), dificuldade em regular/estabilizar a temperatura da água do chuveiro...
Localização Demasiado Familiar
The young people on reception were wonderful & friendly and it did help that they spoke English. The cleaning ladies were very good too.Loved the location; would stay again. Value for money!The entertainment was really good. Especially the "Supremes". The Spa and some areas |& rooms would benefit from upgrading.Also should be strict guidelines about noise & ball playing round the swimming pool areas.I have stayed at all kinds of hotels all over the world and would say (inspite of the exchange rate) yours is good value for money. I think that is the key; offering good value.
the meals service from the workers in the reception and the restaurant
The facilities, the quality of the Hotel, the shows
Relaxed atmosphere, good location, quiet. Rooms could do with an update, decor and furnishings quite dated.
I have stayed there on 3 previous occasions. The location is fantastic, you can walk to beach, restaurants etc. etc. This time, the food was not great. Steak and other meats served were usually tough cheaper cuts. We were half board.
spacious room , price quality was great, upgrade possible I was offered an upgrade for 10 euros but they took too long to clean the room so I finally got another one too close to the pool, since they have activities from 10:30 to 23:30 there was a bit too much noise
pool and snack bar was good,the breakfast was excellent and the staff were fantastic at meal times very friendly to our 3yr old . main bar and reception could have been run better example when we arrived on tues at 7pm we were told are room was not ready because of a late check out , i have a 3 year old so you can only imagine my frustration of having to wait for 30 mins , but the flip side was i got a lovely room and i would go back.The coffee cups were small and pricey.
Close to the beach The dinner. The meal in the buffet was really very low quality.
Good location, nice garden, close to the beach "playa dorada", plentiful breakfast, very good value for money.
Very good location. Helpful staff. I chose the hotel on the expectation that one of the outdoor pools would be heated for the children - it was not. Otherwise great trip.
excellent value for money, small complex, comfortable apts.
Hotel apartment was basic but clean & tidy with cleaning & towel changes 3 times in the week stay. Hotel staff were friendly & helpful both in reception & the cleaning staff. The pool areas were well looked after with ample sun beds etc. The hotel was very quiet & during our stay the bar facilities appeared to be rarely used for either food or drinks. Whilst all major tv programmes (football, X Factor etc) could be watched in the bar the channels available in the room were very poor. Hotel is a short walk from many bars & restaurants with a supermarket almost next door. Beds are extremely hard. The pools are quite deep. Although entertainment & a cinema screen is advertised outside there was no evidence of it during our stay. We ate out each evening as the bar was deserted each evening & on occasions had closed by 9pm. Only breakfast menus were displayed. Happy hour, specials board or other promotions may encourage more people to use these facilities & generate more business & create a friendlier environment.
Nice medium sized aparthotel, very clean and well furnished.It is very centrally located in the new town (near centrum).Pool and pool surrounding area was well maintained. Stayed in Nov and Montana has 2 pools (one is advertised as heated) but found both pools quite cold. Dont say heated pool if it aint heated!!Bar and restaurant very quiet in evenings but as the main strip area so close most people prefer to go out.(not a fault of the premises)
The value for money that it offers.
The hotel is excellent with a very comfortable room, plenty of space around the pool with a multitude of sun loungers. A choice of 2 pools for approx 60 appartments with a kids section in one. Of course the main selling point to me was air conditioning which works fantasically well.
Very clean, staff excellent, great location just 15 mins. walk to the beach The bar was closed around 9.00pm which we really liked.The security was very good.We would stay there again.( highly recommended) Some people putting towels on the sun beds at night before going to bed which make it difficult to get a sun bed in the morning at the pool side.
It was so relaxing and the complex so safe No
the location was excellent and staff were very welcoming no
Central location and very nice staff
cleanliness of apartments and pool area.friendliness of the staff. resteraunt prices.bar not open after 8 pm.
a sympatía do pessoal, sempre pronto para ajudar, e a qualidade e abundância das refeições eram spectacular. Tambem a architectura do hotel era muito agredável. as toalhas de casa de banho, embora com muito bom aspecto, não secavam nada.
Serviço de restaurante e comida. Falta de privacidade nos quartos do r/chão pois para 4 estrelas parecem apartamentos com porta de vidro virada ao corredor de passagem de clientes.
I like the fact that you can easily get a sunbed at the poolside, no towels on beds from early morning. Because the group is now NH, I was not allowed to use my Hesperia points from a previous visit to reduce my bill.
The breakfast buffet was a favourite with all the family and the staff and facilities were excellent. The entertainment could have been a bit more exciting!
Great quiet position, the spa, overall cleanliness. The spa didn't open until late (1030hrs) so no chance of doing anything down there before breakfast.
No Russian & English TV channels, poor choice of food during breakfasts, no fresh juices
Location, views of the sea and the hotel facilities are second to none. The hotel location and facilities are second to none. However the whole five-star service element seems to be lacking from the staff working in the Hotel. You don't get the impression from that them that nothing is too much trouble.
The peace and queit of the resort and the weather No
The whole place looked 5 star but the service did match up and should be rated 3 star. The food was disgusting, the restaurant manager was rude, the room towels were falling to bits. It took half an hour to check out as the staff did not know what they were doing.
We found our stay very Relaxing and enjoyable. The staff where polite and courteous and would recommend this Hotel. We booked the Spa for the duration of our stay
I loved the resort with wonderful design, seaview and beautiful areas both inside of the hotel and outside. Very good service
very comfortable suites, large terrace, good breakfast, price corresponding to the quality, we were satisfie
Demasiado caro para lo que ofrece, alejado de la poblacion, los alrededores en obras, y lo peor que las fotos de la habitacion que supuestamente reservas, no se corresponden con la realidad. Very poor value for money, pictures of the rooms do not correspond with reality, so the description is not reliable.
We loved the location and the relaxed atmosphere. It suited our needs perfectly for a chilled put time. Nothing
The location of the apartments was great. Also on checking out, a courtesy room was made available.
We had our breakfast sitting in the sun every morning. NO
very handy. Food very good.
Hotel was in a great location, really enjoyed Lanzarote not enough sun beds around pool
I liked it because of it's location to restaurants, shopping and the harbour area. It was also secure and private and very clean. The Pool area was very small.
Clean, comfortable, pleasant staff, a few minutes to walk to the beach. Met fully our expectations no
The location was excellent, from the ease of check in to time of departure we were looked after very well No complaints.
good pool, good location, near shops and sea, easy to catch the bus bathroom facilities and lack of a proper kettle and cooking utensils
Comfortable apartments, kitchen equipped, large terrace.
Friendly staff, clean rooms close to beach and shops. Great kids entertainment.
Apartments are quite spacious with a terrace and I also had a roof terrace which was good for any part of the day. I was across from Reception so was able to get good Wi-fi connection for my netbook.
i liked it as it was near the beach and clean. could have no smoking in the bar did not like this as i am a none smoker
Good value for money, polite/helpful staff, clean, spaious rooms nothing to mention
animation guy and a little bit animation girl reception staff
Large spacious apartments,very pleasant and helpfull staff...have stayed in Costa Mar several times and it is very close to the beach....would recommend it as a lovely place to stay. The only thing lacking in these apartments is air condition......hired an air cooler but it was not very effective
Location of hotel great direct access to the beach. Breakfast was included in deal and was very good. Room was not thoroughly cleaned
Situation near beach.Cleanliness.Service. Nothing.
had a wonderful time at the farionnes..close to the beach..great breakfast..good entertainment..staff very friendly
The apartment was fantastic and the cleaning staff were brilliant. The location was perfect and we will definetly be returning again for a visit
We acyually stayed in the apartments, what we loved the most was easy access to the beach and the magnificent breakfast and lunch food. n/a
I found the food was excellant and the hotel location was perfect No indoor pool with steam room
The pool, step onto beach, breakfast and balcony No air con in room, mozquitos will come in if you leave windows open as they are common due to gardens, having to pay at checkin
The handiness, convenience and location of hotel. Love the rooms, location and surrounding area. located near shops pubs restuarants etc. great clientele, good facilites for children, nice apartments, pool area spotelss, hotel spotless. Bar staff not friendly- restaurant staff not efficient. Beds very uncomftable. Reception staff could be a bit more efficient for registering visitors and facilitating them when they ask for safe keys and towels on check in rather thatn told come back later as im busy!!
hotel rooms very clean good size bathroom with a huge walk in shower overall would recommend only negative was no shower door water all over the floor bathroom no shower door floor destroyed with water
Showers are wonderful the best I have used yet only negative would be they must put slip mat inside for safety otherwise no complaints Although their was a wide choice at breakfast the hot buffet was cold and this needs to be addressed also Toaster takes forever toast has to be put through about 4 times to get it brown please buy better toasting machines
He bedroom is great. Not enough fresh fruits for breakfast and far too much fried food.
Comfort, kindliness of the cleaning lady, style of the furniture, space on the balcony, Rather poor breakfast bufet choice, no shower curtain.
The entertainment was a bit poor but the kids liked it
siwmming pool food
everything was perfect,food pool staff,location
Very helpful staff. Everything done for you. Good breakfast buffet plus hot dishes cooked to order. Optional dinner -- also good. Hotel is very well-appointed with a beautiful garden.
We enjoyed the peace, quiet and excellent facilities and service.
The location, being beachside and close to the shops and facilities at Puerto del Carmen
Very comfortable hotel with friendly staff. Location excellent and well maintained grounds. Bedroom furniture needs ugrade.
It was a wonderful relaxing time. Very safe for families with young children.
Full of Irish Rooms a bit small, no air conditioning
Late check-out and use of hotel facilities - great Sun bed craziness. There should be a no-reserve policy on all sun beds. If a bed is empty for 1 hour, then security should remove all belongings left to 'secure' the bed. Also check-in was very unwelcoming. The record of our reservation was inaccurate and we were made to feel that it was our fault, whcih was bad.
The facilities were excellent and the location was excellent, it was well landscaped and well maintained facilities for lunch could be better as bar menue was very limited. No restuarant facilities at the hotel.
The facilities are excellent...the proximity to the sea and it's own beach, the terraces overlooking the sea etc. The location is superb..at the historic end of Puerto del Carmen.IBy the way, I think your service is excellent..your website works well, and I seem to get better rooms when I book with you. Usual sun lounger problems..reserve one at 6am!!
Hotel is great for singles, couples and families. Fantastic location. Fantastic views from bedroom and balcony - close proximity to the sea which you could hear lapping even when balcony doors closed. Very relaxing. Pool area idyllic for everyone. Most of the staff are really excellent, friendly & smiling especially in Reception. I was given a birthday cake & wine on my big day - A nice touch. This is a lovely hotel in a lovely area of PDC. Brilliant for just relaxing or sampling the nightlife of PDC Ive stayed here many times before - Hotel has now changed its policy, instead of a great buffet lunch it only serving snacks during lunch time. These varied from not bad frozen type burgers to pretty basic toasted sandwiches and salads- Very disappointing!. Although some drinks prices have stayed static the price of draught beer is now extortionate. The 'beach' bar was not open during my stay, so if you wanted a drink by the sea you had to go and get it from the main bar. Sun loungers & parasols seem to be 'reserved' at 6am for the best positions round the pool and overlooking the sea ! Having said that there were plenty of loungers available for everyone all day [ but not parasols or chairs] - But none of this spoilt my stay
location they allow customers to book sun beds with towels and some customers did not come back for hours. They should remove these towels
I liked the surrounding areas, being able to look out at the sea from my room. The grounds are very impresssive and well looked after. While the hotel itself if very well kept the bedrooms could do with being upgraded, furniture carpets in particular need to be replaced. We have been going there for over 13 years and there have really been no changes to the rooms.
The facilities were excellent including the Spa, heated outdoor pools, outdoor bar, and the wide selection of eating styles. We had the all inclusive which allowed us to try out all the internal restaurants which was good however, the general selection and quality of the food was marginal but we could always find something new that we liked. The hotel is literally across the street from the beach making the location ideal. Food could have been better with more variety as we had in all inclusive package. Exercise room was outdated and Spa costs were quite high.
I like to use the spa but had to pay alot to use it.not many staff talk in english so had to go out a lot. And the dinner was a battle and had to line up and wait a lot. They not have a free safe to use had to pay to rent it. No free water at meals had to pay for bottles of water.when you go to get cup of coffee your plate was gone when you come back.only have two t/v chanels in english cnn news and sky news not good.i was put on the frist floor and the noise was very bad.
The room was very nice and spacious and the heated pool was a bonus. The hotel mainly caters for Spanish and Italian which meant that communication with catering staff was difficult and I did not think the food was great. I thought the segregation of half board, full board a bit strange.
the food was fantastic the choice was unbelievable would go back again tha entertainment was a bit poor but exceptable i would have liked a seperate part where you could talk without having to listen to the music
The location, hotel was clean, food nice, staff friendly and helpful, and value for money.
hotel was very clean,staff very friendly,restaurant top class
Pool area very good food good but downstairs location not nice Bedrooms excellent hotel very clean Dining area location and bar area location and lighting in general bar area
Restaurant had beautiful food and friendly staff Staffing level on reception was poor while the staff were excellent there was always long waitng times to see a staff member. up to 20 mins a time
Good choice food. Easy car parking.
We were upgraded to a suite at the 15th floor with an extraordinary view over the beach and the ocean. The staff was professional. The beach near the hotel is great (soft sand, palms, calm water).The room and services provided by the hotel were definetly worth the money.
nice seaview room
Views were really good. Top floor bar at 17th was lacking in atmosphere, it could be awesome with a good interior designer. Really big rooms, pool was windy as described by some one else, but there is a good beach just below it. Go for the views of the bay and spaciousness! Good bar across the road. Oh breakfast was great too. Did'nt eat dinner there.
I liked the room and the view from the window (no balcony). I liked the breakfast. The 2nd floor pool too open and therefore windy. Pool bar closed (9th sept?). No outdoor eating/drinking areas. Views were from behind windows. No concierge service when we arrived or left. No ambience. No warmth from the staff. Limited menu in the restaurant.