A fairly genuine five star hotel with well appointed rooms including the "standard" amenities, restaurants and facilities. Location in the heart of Pudong's business area suited my needs well. Complimentary WIFI is a bit irritating in the it required constant re-logging on even inside the 24 hour day - none of the various location logins remembers you. The spa is mediocre with relatively poor service and the pool is far from the expected comfortable resort hangout but rather like a small town community pool where you are given a gross looking community bathing cap before entering the water. While I realize that I'm in a foreign country the overall level of English speaking (understanding) in public areas is below expectations for this class of international hotel. A $ 133.00 charge for a 3 hour late checkout.
Excelent design, great location, friendly staff most of them. expensive eatting in the hotel, staff need to be more skillful with foreign languages. Even if 9 out of ten staff was great, friendly and polite, just the bad attitude of the tenth was enough to destroy the image of the team.
Great location. When we arrive our room was not ready and the front desk did a double take on our reservation itinerary.
Good breakfast variety. Reliable internet. Bathroom amenities (soap etc) have improved since last year. Maintenance crew noisy in middle of the night. Wake-up call was an hour late one morning. Showers a bit leaky into the bathroom.
the location, the staff and the amenities, most of all the hotel is very modern there was an odor emitting from the bathroom and the water was blue and rough. needed bottled waterto brush teeth
Beautiful view of Pudong from our big and luxurious room on 30th floor Airco was broken, but we realized too late to have something done about it.
Eton hotel (Shanghai) is located at a convenient location, there is a sub-way station opposite the hotel, a 24 hours convenient store next to the hotel and it is not too far from Pudong airport. More important, it is value for money. The receptionist does not accept to the offer price "USD 80.00" as booked, I have complaint to the "officer" and finally they agreed to the price. The check-in took around 15 minutes though I am the only one checking in during that time.
I enjoyed staying at the hotel very much. I had problem with my key. It did not work and I had to wait for someone coming up to replace the key.
Revovation so main entracne was closed during my stay
View from window For check-in they required a deposit (extra to room charge). In receipt the currency is not indicated (USD or RMB?)
Excellent room and facility, nice view and location, very clean and comfortable, also reasonable rates Free in-room internet and sooner the nearby construction is completed will be better.
Strategic position to reach the city downtown
Good sized room. Slightly old-fashioned but adequate swimming pool. Staff pretty helpful or always tried to be helpful. The price of food and drink in the hotel is ludicrously high. Most of the staff have very poor English which makes it difficult to solve any problems that arise. However their attitude is friendly & helpful in my experience. For most leisure visitors to Shanghai, the hotel is on the "wrong" side of the river - but taxis are cheap.
The breakfast buffet was exceptionally good; one of the best I have ever experienced. latte coffee was over priced and not good quality; too weak. No skinny (skim milk) option for the coffee.
I did like the in room dinning The staff was not interested in keeping me as a client for the future. The price was not same as in booking.com and nobody did care about it and i had to pay more.
Predictable solid western style hotel No bar or coffee shop open daytime...small pool....location lo g walk from subway
Pros: This is a very nice hotel. Amongst the best I have been to anywhere in Asia, in terms of decor, service, and amenities. Free internet, and free minibar (albeit very limited). Cons: Considerably more expensive than hotels nearby with similar amenities. The in-house dining is jaw-droppingly expensive. $20 for a hamburger. $65 for the breakfast buffet. When I had a change of plans, and needed to go to Nanjing for a couple of days, they refused to allow me to alter my prepaid 10 day reservation. I was informed that I should be happy because I could leave my luggage in my room. Management has since apologized, and says that this should not have happened, and will not happen again. They offered me an upgraded room on my next visit. Conclusion: If you are on business travel, and your HR department will spring for the Kerry, go for it, you will not be disappointed. If you are traveling on your own dime, you can get a similar experience for considerably less.
Room and Bed Breakfast quality could be better.
Room is big and spacious Communicating with staff in english is a problem
One subway stop and one highspeed train ride from the airport. Subway is easy to use.
The room was very nice. The staff were rubbish. I turned up and i was told that they didn't have the room that i had booked available and they wanted to put me in a twin room as opposed to a double. I said i wanted a double bed. And then they tried to charge me more. I objected to that and i was left waiting while they tried to find me a room. In the end i dropped my bags with the concierge and went out. When i came back later i finally had a room. On checkout i produced my piece of paper which clearly had $121 written on it. They told me that their international department has decided that the exchange rate was 6.8rmb/$ as opposed to $6.64 so they were charging me at that rate!! What the hell, why do they have the price on the internet?
The position of the hotel I had to discuss what the rate included. It was different from what stated in the website. Then we solved the problem. The bathroom walls in the suite is completely made with glass!! No privacy at all!!
Heated toilet seats! Staff can be quite curt bordering on rude.
Good hotel for the Shanghai Expo Centre. Not so good for seeing Shanghai.
the hotel is good in general if you want to visit the shanghai pudong exhibition center, very near only 5 min. excellent concierge name peter. the bad about this hotel is the lobby , very small . very nice surounding the central park is only crossing the road. for eating you can go by taxi only 12 rmb to the tumb plaza.
service is good and convenient in transportation, quiet area, good for relaxing Breakfast offered is not excellent
The staff helped us find another room in another hotel. I had booked the double room for myself and my brother expecting there to be two suitable working spaces in the room. We found only one. When asking the staff to provide an additional desk and chair they were unable to do so. Furthermore active hotels promised there to be a fitness room in the hotel. This was not the case. The fitness room was under construction and would not open until next month. This was quite dissatisfying.
VERY CLEAN, BEAUTIFUL, LOVE THE VIEW, RESTAURANT EXCELLENT, CONCIERGE VERY HELPFUL, RECEPTIONIST VERY NICE & HELPFUL, ALLOWED US TO DO EARLY CHECK IN, WAS VERY HELPFUL. NO THING, WAS EXCELLENT
This hotel is located in Pudong. We had about a 10 minute walk to the subway station. The conceirges varied - one was helpful and tried to get tickets, and another was not. The front desk would only provide change for 100 CNY at a time