Staff was discourteous , they intentionally tried to push a bad quality small room to us . When we bluntly refused to accept the small room, and told that we would not stay in this property, they offer other better room, however still on lower floor . Overall a good property but extremely bad employees attitude, pushing bad rooms 1st to customers. Not expected from such chain of hotels
The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.
Great location. Spacious and very comfortable room. Staff was very helpful.
Room situation was excellent. Facilities- mediocre at best. The gym was fine but the pool was abysmal. Service- I get that the service in China is bad, I get it. But come on, train your service better. I couldn't get a taxi for half an hour, and the guy outside was trying to get a taxi for me. If they were smart, they would have called a taxi through phone.
Esqueceram de me ligar - "morning call". Era para ser às 3;00 a.m. , mas lembraram de chamar o taxi p/ me levar ao aeroporto.
A localização do hotel é boa e o hotel em geral também. Fica muito perto das principais zonas de Shopping e de bares e restaurantes como o bairro de Xintianti que é muito interessante para jantar e beber um copo até tarde. O preço do hotel pareceu-me no entanto que teria ficado por metade do preço se fosse reservado directamente no balcao do hotel...
location is good. and hotel itself is classic. food disappointing. also altho room non smoking, the hotel is full of smokers and smoke in the public areas.
All the staffs were excellent Nothing
the location of the hotel , the bathroom was not so clean
Da cama e do chuveiro
sim foi muito bom,o hotel tem estilo e muito confortavel
os quartos são bons e esta bem situado
Localizacao proxima do mercado de pulgas de Shangai Os quartos sao relativamente pequenos, a regiao somente dispoe do mercado como atrativos e o hotel disee que dispunha de servicos de massagem com spa completo o que nao 'e verdade.
Localizacao e instalacoes muito bons
Great rooms nd a very nice location They need to improve the breakfast
Quarto Hotel Melhoria da comunicação
espaco do quarto, decoracao, cafe da manha e disposicao dos funcionarios
Acomodação e limpeza do quarto O serviço de café da manhã era um pouco desorganizado
Location - ten mins from Subway, five mins to the bund Old and tired hotel, behind main street with smokey rooms as they can not offer non smoking room
Location is walking distance to the bund Doesn't meet 4 star hotel rate at all. Bathroom has smells, and you hear any noise from next doors. Overall not impressed experience.
This guest did not leave comments about this hotel.
Location is good. convenient for travel not like a 4-star hotel at all. small room and beddings look like has been used for ages.
Location Old and worn rooms.
Location is the best in Shanghai tour. Close to Nanjing East subway station(Line 2, Less than a block away from the Bund boardwalk (to see Pudong skyscrapers). Restaurants, Shops and stores all in walking distance. Excellent bathroom. Not many staffs can speak English.
Location We booked a superior nonsmoking room that was listed as one King and two single beds. The first room we were shown stunk of smoke/only two single beds. The second room was not smelly but had one king sized bed. The hotel refused to provide a rollaway.
This guest did not leave comments about this hotel.
nothing but location Everything but location. Staffs are horrible and rude. Room is not clean and dark. It's loud when I should sleep - I heard staffs are talking each other on the hall. Blankets are all over the floor on the hall - hope they didn't use it for my bed.
Location Anybody speaks English, the service is poor, the room was dirty, nobody helps with the bags, the hosting service was bad. We do not think the hotel is 4 stars.
This guest did not leave comments about this hotel.
Near the Beautiful scenery of the river. Quiet, but not far from restaurants or CBD. Nice staff bed size. Not that near subway station
A cortesia dos funcionarios em geral, e particulamente de uma das recepcionistas, a Maggie, que foi extremamente gentil e efciente em duas oportunidades, uma delas quando precisamos de auxilio medico.
As comodidades como a piscina, o hall magnifico com musica ao vivo torna um ambiente de encanto. Os corredores sao muito bem decorados que e transportado pelos quartos. De facto um excelente Hotel que acompanha a opunencia da cidade maravillhosa que e Shangai As doses de bebidas servidas no hall sao muito reduzidas e nao e permitido comprar-se uma garrafa por exemplo de whisky.
O Hotel está muito bem localizado para compras e passeios pela cidade,A alimentação é de primeira qualidade porem os preços para padrões chineses é muito caro.
Good reception, concierge and housekeeping. Prompt response
Location right on the shopping district downtown. Really fashionable hotel. Asked for a non-smoking room but got a smoking room and were unable to change. The front desk was really rude and unable to explain the priceI, which for a start was not the same as on Hotel.com´s webpage. In my room you could hear the honking of the cars all night. Room was a little run down and tv channels were not installed correctly, hence could not see any tv. Almost only Chinese tv channels. Would recommend hotel Howard Johnson, Shanghai Plaza 100 m from this hotel. Better service, better breakfast, better rooms and better pool and gym section.
it is an old hotel and rooms need renovation. The lobby area is very grandy thats why this hotel is 5 stars. other than that it is 3 stars standard. Recepetionist was very rude and busy all the time. They dont have a good understanding of good customer service. Not all of them to be fair just a man who was a total jerk
The hotel is located in a superb position: just a short walk to the People's Square subway station, where you can get on/off one of the three lines interconnecting there. Almost everything essential is within walking distance: eateries, shopping complexes, 24/7 convenience stores and even some tourist attractions. The rear entrance to the hotel faces one of the most important, and crowded, pedestrian areas in Shanghai: business on both side of the street goes on until 10-11 pm or so. The hotel staff, with the exception of the receptionist who checked me in, seemed to lack the most basic good manners toward their guests: when I walked in the Majesty Plaza, the porter didn't even offer to take my luggage, while the security guy strolling in the lobby was clearly not used to greeting people entering or leaving the hotel premises. Three cons: my room was a bit smelly, since I was given a smoking room in spite of my request for a non-smoking one; at nighttime, the noise from the street was loud enough to disturb your rest and, last but not least, the room was clean but not spotless. In my opinion, the hotel as a whole, suffers from its former 5 star rating: a more glorious past that,at the time,seems to be definitively past.
Location is perfect (hotel entrance just on Nanjing road) , free internet 24 hour
Spacious room Luxurious decorations an furniture Kind staff Centric location Amazing sky bar In my rate was not included breakfast, and I feel I pay a lot per night Rooms were not cleaned up throughly every day
Very good location, no problem with early check in . You can take the subway (metro) from the airport (Line 2) to the hotel door (People Square station). Safety is poor. Anyone can access the elevator. No security and no need to use the room key to get the lift.
The hotel was clean and the staff was very friendly. Was upgraded on check-in to a Suite. The room was in good condition with plenty of room. I would stay there again. Nothing I didn't like, Maud provided cplimentary bottled water daily which was nice.
Very nice staff !
We stayed at this hotel only for 3 days, at the door you are welcomed by many belman and doors are opened by females in white uniforms, very classy. The person who checks you in brings you to the room, we had to call for our bags as they may had forgotten to bring them up. You have free internet phone to call international, the beds are like haven, so make sure you have a wakeup call in the morning. The views are really nice overlooking the river. Upstairs on the 14th floor you can enjoy a drink overlooking the skyline of Shanghai, just beautiful. Breakfast is very expensive (118 -270 rmb), but that comes with a 5 star hotel, service is very good expect one morning when I had a breakfast meeting, we had the feeling that our plates were taken away, so we could leave. But if you can get a good roomrate at this hotel as we did and an upgrade, this is the hotel to be. Metro is 15 minutes walk that is the only downside of the this location, but what do you expect there is always a rollsroys...
This is the best Peninsula Hotel in the World.
room cleanliness lousy breakfast
Very friendly staff. Good location. Very good response to queries and extremely helpful. They do not vacuum the room during your entire stay.
The hotel overall was very comfortable and was conveniently located to restaurants and stores. I was disapppointed that the bus service to the airport was canceled, and thus was forced to pay the higher service fees of a taxi to go to the airport.
Location, nice and comfortable rooms Reception not organised, I have some problem during check in. Breakfast price is far above your 13,5 USD ( 178 RMB - 25 USD aprox)
An exellent hotel with very good facilities. Its location is in a nice part of Shanghai and very handy to other stes.
Location is good That is not 5 star hotel!
Staff in coffee area in particular very good Room was a little too warm, don't air con was able to blow cold air
the bed was very comfortable The carpet in the hallway was dirty
I unfortunately did not spend much time in the hotel, but I slept very well, the beds were comfortable and the bathroom spacious. I was given a smokers' room and so was not very happy with the smell!
as always its just a good mid priced option for business and pleasure with good staff and good service o
Nice view. Nice location. Too crowded by the pool. It was not only for the hotels guests. They seemed very unproffessional, and in manko of towels they tried to give me one that was aleready used??!
The bed is very comfortable, as Marriott is popular for that.
The location, the quality of the premises, the view The fact that it was nearly impossible to communicate with the staff in english, although they were very keen to help
Room was amazing and what a view. Staff was great, speaking English not a problem and very friendly and helpful with arranging taxi service. I feel for the price of the room that free internet should be included. If persons had to pay for TV service they would choose an alternate hotel and in this day and age internet is a necessity.
Very good hotel in the centre of Shanghai. Attractive areas of Shanghai at walking distance. Room at 55 floor with exceptional view. Good service.
Very spacious room, huge comfy bed & free standing bath. Great view of the city. The rooftop bar was excellent and the location was good for sightseeing. Room was surprisingly quiet for location- and I am a light sleeper. Would definately stay here again. The 3rd floor restaurant was tired looking, and the food was ok but nothing special. I regretted it almost the minute I sat down and saw the tattered menu. The breakfast was over priced for what was served.
The hotel is located just adjacent to the Yu Garden, ah historic and picturesque neighborhood the recalls the Shanghai of yesteryear. It is fascinating to walk through the little lanes and see the ancient buildings. The Yu Garden is a real gem as well. The hotel is located just above the Yu Garden subway station and could not be more convenient for getting around the city. The hotel is clean and modern. The staff was wonderful. The executive lounge had great food and a terrific view. Our room was large and comfortable. All in all this is my favorite hotel in Shanghai. The mattress in our room needed to be replaced--it was a bit lumpy.
Beautiful hotel in excellent location. Spacious rooms with good business facilities. Staff were generally helpful. Some staff were less helpful than others - it would improve the hotel's profile to enhance and monitor consistency of staff behaviour. The good staff were actually outstanding.
to spent time at the 17. floor with the wonderful view our room was just opposite of the 17. floor kitchen, and we woke up early in the morning with the noise coming from there, as the door of the kitchen left open.
Hotel staff spoke English and were very helpful. The room was beautiful and the location was excellent being next to Yuan Garden Mentro. You can walk to the bund from here in about 30min. Try out the pool and steam room! Construction was taking place, so could hear hammering at times. Try to get a river view that actually looks out at the river and China Town. (like the pool the does) vs. the side that looks out at the city or the other side that looks out at nothing really special. Internet is not free! Catching a taxi was very hard. There are just jot enough to go around.
The room was amazing, in particular, the huge restroom.
Hotel was very clean and the bed was just comfortable. The massage that we asked the concierge to book for a house call was a godsend and cheap. Wireless is not free. Only 2 bottles of water were complimentary. A lot of staff did not speak English.
The Hotel is well designed, well situated, right size - all to please but lacking in certain services one would expect at this type of Hotel Wireless Internet unreliable, Air Conditioning not efficient at night, assistance at the Concierge desk very limited, not only language but knowledge lacking.
To be pleasant to me all!
Absolutely beautiful hotel, the view can't get any better. Breakfast spread is great. Fantastic location. Staff was very polite and courteous, however, not very knowlegeable. Seem to have a problem with the communications. While the buffet breakfast is great, we had lunch at the hotel (a group of 6) and after an hour (no exaggeration), the dishes came in one at a time, with a 5-10 minute intervals. By the time the last dish arrived, the first lunch was already cold. Service was very poor. Dinner experience: Again, the wait staff need better training.
Extremely stylish hotel in excellent location ...very comfortable with modern luxury facilities Very minor issues ... lack of explanation of hotel servises in room ... needs hanging hooks in bathroom, maore suitcase space
An oasis with great views on the Bund. All the details in your room and bathroom to feel like at home. Quality of materials and great bed. a real bath looking at the river had no price after meetings Staff is overall really unefficient. Poor English Level specially on the phone. We even asked the concierge to book a defined restaurant, asked him if he did which he said yes and we arrived no booking! Breakfast management and overall food proposal and quality should be improved. As written at the entrance, soft opening still