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Room situation was excellent. Facilities- mediocre at best. The gym was fine but the pool was abysmal. Service- I get that the service in China is bad, I get it. But come on, train your service better. I couldn't get a taxi for half an hour, and the guy outside was trying to get a taxi for me. If they were smart, they would have called a taxi through phone.
Great location. Spacious and very comfortable room. Staff was very helpful.
The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.
Staff in coffee area in particular very good Room was a little too warm, don't air con was able to blow cold air
The hotel overall was very comfortable and was conveniently located to restaurants and stores. I was disapppointed that the bus service to the airport was canceled, and thus was forced to pay the higher service fees of a taxi to go to the airport.
the bed was very comfortable The carpet in the hallway was dirty
An exellent hotel with very good facilities. Its location is in a nice part of Shanghai and very handy to other stes.
Location is good That is not 5 star hotel!
Location, nice and comfortable rooms Reception not organised, I have some problem during check in. Breakfast price is far above your 13,5 USD ( 178 RMB - 25 USD aprox)
room cleanliness lousy breakfast
I unfortunately did not spend much time in the hotel, but I slept very well, the beds were comfortable and the bathroom spacious. I was given a smokers' room and so was not very happy with the smell!
Very friendly staff. Good location. Very good response to queries and extremely helpful. They do not vacuum the room during your entire stay.
as always its just a good mid priced option for business and pleasure with good staff and good service o
Staff was discourteous , they intentionally tried to push a bad quality small room to us . When we bluntly refused to accept the small room, and told that we would not stay in this property, they offer other better room, however still on lower floor . Overall a good property but extremely bad employees attitude, pushing bad rooms 1st to customers. Not expected from such chain of hotels
Very good location, no problem with early check in . You can take the subway (metro) from the airport (Line 2) to the hotel door (People Square station). Safety is poor. Anyone can access the elevator. No security and no need to use the room key to get the lift.
Spacious room Luxurious decorations an furniture Kind staff Centric location Amazing sky bar In my rate was not included breakfast, and I feel I pay a lot per night Rooms were not cleaned up throughly every day
The hotel was clean and the staff was very friendly. Was upgraded on check-in to a Suite. The room was in good condition with plenty of room. I would stay there again. Nothing I didn't like, Maud provided cplimentary bottled water daily which was nice.
Very nice staff !
Good views and location
Kindness of staff; good location;pleasant rooms & kind service Staff not so experienced regarding follow up buffet; food on buffet mostly luke warm;cuttlery missing; ac often too cold, on 50th floor music too loud and not adequate for breakfast; smoking department next to the food
everything went well I can only propose to take ths hotel. it is very central - no high taxi fees are required.
The location and the hotel facilities were very good. Misunderstandings with staff all the time. Level of English pretty low. I guess it's China experience overall.
The location is great but most rooms have no views. The products provided is top of the line and the jazz bar, though did not play jazz when we were there, is a nice old time Shanghai fair. The facility is older even after the renovation. The switches are so over-used that one is hard to read what the switch is for. The shower room insulation is old so that water leaks to the toilet area whenver the shower is used.
A cortesia dos funcionarios em geral, e particulamente de uma das recepcionistas, a Maggie, que foi extremamente gentil e efciente em duas oportunidades, uma delas quando precisamos de auxilio medico.
O Hotel está muito bem localizado para compras e passeios pela cidade,A alimentação é de primeira qualidade porem os preços para padrões chineses é muito caro.
As comodidades como a piscina, o hall magnifico com musica ao vivo torna um ambiente de encanto. Os corredores sao muito bem decorados que e transportado pelos quartos. De facto um excelente Hotel que acompanha a opunencia da cidade maravillhosa que e Shangai As doses de bebidas servidas no hall sao muito reduzidas e nao e permitido comprar-se uma garrafa por exemplo de whisky.
Hotel staff spoke English and were very helpful. The room was beautiful and the location was excellent being next to Yuan Garden Mentro. You can walk to the bund from here in about 30min. Try out the pool and steam room! Construction was taking place, so could hear hammering at times. Try to get a river view that actually looks out at the river and China Town. (like the pool the does) vs. the side that looks out at the city or the other side that looks out at nothing really special. Internet is not free! Catching a taxi was very hard. There are just jot enough to go around.
The room was amazing, in particular, the huge restroom.
The hotel is located just adjacent to the Yu Garden, ah historic and picturesque neighborhood the recalls the Shanghai of yesteryear. It is fascinating to walk through the little lanes and see the ancient buildings. The Yu Garden is a real gem as well. The hotel is located just above the Yu Garden subway station and could not be more convenient for getting around the city. The hotel is clean and modern. The staff was wonderful. The executive lounge had great food and a terrific view. Our room was large and comfortable. All in all this is my favorite hotel in Shanghai. The mattress in our room needed to be replaced--it was a bit lumpy.
Beautiful hotel in excellent location. Spacious rooms with good business facilities. Staff were generally helpful. Some staff were less helpful than others - it would improve the hotel's profile to enhance and monitor consistency of staff behaviour. The good staff were actually outstanding.
to spent time at the 17. floor with the wonderful view our room was just opposite of the 17. floor kitchen, and we woke up early in the morning with the noise coming from there, as the door of the kitchen left open.
Hotel was very clean and the bed was just comfortable. The massage that we asked the concierge to book for a house call was a godsend and cheap. Wireless is not free. Only 2 bottles of water were complimentary. A lot of staff did not speak English.
Very spacious room, huge comfy bed & free standing bath. Great view of the city. The rooftop bar was excellent and the location was good for sightseeing. Room was surprisingly quiet for location- and I am a light sleeper. Would definately stay here again. The 3rd floor restaurant was tired looking, and the food was ok but nothing special. I regretted it almost the minute I sat down and saw the tattered menu. The breakfast was over priced for what was served.
the location of the hotel , the bathroom was not so clean
location is good. and hotel itself is classic. food disappointing. also altho room non smoking, the hotel is full of smokers and smoke in the public areas.
All the staffs were excellent Nothing
There for a business conference. Very good gym. 20 minute walk to the Bund along Nanjing Street, a no cars shopping shopping mall that goes on for blocks. Overall, an excellent hotel and I would stay there again. Last couple of nights the temp control in the room was not working as effective as it should.
Great Hotel ! Get the business center included with the price it's worth it! Very clean ! Great service, fabulous views!
The Hotel is well designed, well situated, right size - all to please but lacking in certain services one would expect at this type of Hotel Wireless Internet unreliable, Air Conditioning not efficient at night, assistance at the Concierge desk very limited, not only language but knowledge lacking.
Extremely stylish hotel in excellent location ...very comfortable with modern luxury facilities Very minor issues ... lack of explanation of hotel servises in room ... needs hanging hooks in bathroom, maore suitcase space
To be pleasant to me all!
Absolutely beautiful hotel, the view can't get any better. Breakfast spread is great. Fantastic location. Staff was very polite and courteous, however, not very knowlegeable. Seem to have a problem with the communications. While the buffet breakfast is great, we had lunch at the hotel (a group of 6) and after an hour (no exaggeration), the dishes came in one at a time, with a 5-10 minute intervals. By the time the last dish arrived, the first lunch was already cold. Service was very poor. Dinner experience: Again, the wait staff need better training.
An oasis with great views on the Bund. All the details in your room and bathroom to feel like at home. Quality of materials and great bed. a real bath looking at the river had no price after meetings Staff is overall really unefficient. Poor English Level specially on the phone. We even asked the concierge to book a defined restaurant, asked him if he did which he said yes and we arrived no booking! Breakfast management and overall food proposal and quality should be improved. As written at the entrance, soft opening still
This is the best Peninsula Hotel in the World.
We stayed at this hotel only for 3 days, at the door you are welcomed by many belman and doors are opened by females in white uniforms, very classy. The person who checks you in brings you to the room, we had to call for our bags as they may had forgotten to bring them up. You have free internet phone to call international, the beds are like haven, so make sure you have a wakeup call in the morning. The views are really nice overlooking the river. Upstairs on the 14th floor you can enjoy a drink overlooking the skyline of Shanghai, just beautiful. Breakfast is very expensive (118 -270 rmb), but that comes with a 5 star hotel, service is very good expect one morning when I had a breakfast meeting, we had the feeling that our plates were taken away, so we could leave. But if you can get a good roomrate at this hotel as we did and an upgrade, this is the hotel to be. Metro is 15 minutes walk that is the only downside of the this location, but what do you expect there is always a rollsroys...
The location is great and they have English-speaking staff. The Hotel itself is very comfortable and the mini-bar is refilled everyday and Free (coke & sprite, water and cookies). The Restaurant of the Hotel, in the 4th floor has a wonderful view and good food. I went for breakfast and lunch, the prices are ok and the food is safe and tasty. The subway station is 2 blocks away, quite convenient. The location is good but there is a strange neighborhood crossing the street (not unsafe but not nice to walk either).
The hotel was an excellent value for the price paid. The location was perfect. It was walking distance from the bund, yu gardens, xintiandi and many other attractions. The staff was extremely helpful as well. If you're traveling on a budget (and even if not) I recommend it highly.
Not a typical hotel room with just a bed. Very comfortable and loved the additional amenities. Will definitely bring my wife here in the future.