Prós: New, modern hotel with nice rooms. Okay breakfast - better than Holiday Inn as one would expect.
Contras: Incredibly bad sound insulation through the floors. We complained several times about neighbors who had very loud children left unattended into the late hours and the staff did nothing about it. They also did not provide any concessions or apologies. They could also not figure out providing free parking as part of our rate right up until we checked out and had to get it adjusted. We got locked out of our room and it took a very long time for them to send an engineer to bring the emergency keys. Overall, I would not come back here unless there was a really good deal going.
Prós: Loved the modern look with the retro flair, great location, $5 uber ride to citywalk.
Contras: Our room lock did not work properly, you had to push and force it open.
Prós: It was unique with every room having different murals and great location, very friendly hotel staff, and they even have a coffee/espresso machine at all hours of the night as well as pastries provided in the morning! Would definitely recommend for a trip to LA and will be staying here again!
Contras: Limited parking in front so have to park in the back lot
Prós: This hotel was very clean, staff was very friendly and helpful. The bed was very comfortable. The room I was in was cute. The furniture was nice and the bed was like sleeping on a cloud. I made my reservation an hour before I was to arrive because my other accommodations didn't work out. I enjoyed my stay and I wouldn't hesitate to stay here again.
Contras: No complaints!
Prós: We loved the pool and hot tub, and the clean and updated facilities. The staff was very helpful, prompt and kind as well.
Contras: The food was too expensive for the quality of what you got to stay at the hotel to eat.
Prós: The room was big and accommodated everyone in my family. The room was clean and tidy.
Contras: We weren't aware of the valet parking and would have rather Park ourselves.
Prós: Everything, everyone was very helpful and pleasant. We will stay here again! Thank you
Prós: What I loved the most was that I was close to everything in LA! Breakfast was delicious! Will be coming back for sure!
Prós: Staff was very nice and room was clean. I have no complaints. Valet parking was free but only because we had to sign up for a rewards program. If we didn't sign up it would have been 7.50 a night.
Prós: My boyfriend and I stayed here because we were going to Universal Studios. The location was perfect only about a 15/20 minute drive. The staff was so nice. I thought the valet parking only would be inconvenient but it actually wasn't. Comfy beds, clean rooms and bathrooms. We would definitely stay here again!
Prós: Tudo. Todo mundo foi muito útil e agradável. Nós vamos ficar aqui novamente! Obrigado
Prós: The location was fantastic. Close to everything! And pet friendly. Wonderful staff. Very helpful.
Contras: The only complaint was hearing the traffic noise all night long. Better soundproofing windows on the freeway side of the hotel would greatly help.
Prós: It was like a small apartment. I liked having more than just a bed and a bathroom, very spacious, continental breakfast . Clean, friendly staff, nice location.I have nothing bad to say about it. I would definitely stay there again
Prós: cleanliness and promptness of service
Contras: well, we just stayed overnight so I can't really tell more about this hotel but so far we had a good experience.
I thoroughly enjoyed myself while staying there . The staff met all my needs, the breakfast was complete and had a wide variety if options, and the room was clean and well appointed.
Prós: Staff was very helpful, courteous, and , and kind
Contras: Lack if security cameras in the oarking garage
Also, front desk said they gave us a courtyard facing room but we were facing the wall and if you left the curtains open on the window by the bed people from the adjacent hallway could see into your room. The court yard / pool room was but a sliver seen only from the last window by the couch.
Prós: The rooms were nicely arranged. Loved the layout. It was the perfect studio apartment.
Contras: Very clean except but I found a hair on one of the pillows :(. But room was otherwise pristine. Also, after a certain time there is no room or hospitality service you have to walk down to the front desk. Keep windows closed at night there is a train.
Prós: The location was good for travel to Warner Bros and Universal Studios
Contras: We changed room 3 times--the first 2 rooms had old furniture--sofa beds looked awful. The room had an awful odor. We did not want to continue to changing rooms; we sprayed a lot of perfume etc. I will never stay in another hotel which allows pets.
Prós: This place is awesome. The staff were extremely courteous and helpful.
Prós: Real nice place friendly staff and area around was very nice lots to do.
The location of this hotel is perfect. You are walking distance to many restaurants and shops. Our room was very comfortable, it was clean and large. The breakfast was very good and there was so much to choose from. I would stay here again and definitely recommend it.
Prós: I liked the spaciousness of the room and I really liked the large breakfast selection.
Contras: I would have preferred two bathroom sinks.
Prós: I liked the location of this Best Western because it was close to the California freeway system. The streets surrounding the hotel were wide and traffic was at a minimum so the area was quiet. The hotel is close to wonderful restaurants too.
Also, the breakfast each morning was upgraded from the past years that we had stayed at the hotel. There was a much better selection of foods from which to choose.
Contras: Nothing at this time because our stay was very satisfactory.
Prós: Service and staff were great!
Prós: Plenty of parking., quite and clean.
Contras: Pool was too small. Free breakfast had powered eggs and no bacon or sausage.
Prós: Beds were comfortable with nice pillows. Nice bathrooms. Quiet rooms. Clean.
Contras: Beds were TOO small for a group of 6 girls.
Prós: Everything was great. Was only there for a night, but staff was very attentive.
Contras: You had to pay extra for parking.
Prós: Steak salad from room service was exceptional! Employees were friendly and helpful.
Contras: Toilet stopped up. Hallways smelled musty. Bedspread smelled like someone's perfume - obviously was not washed before I arrived. Woodwork was full of nicks and scratches. Very dissapointing for a Marriott.
Prós: We stayed there before going to vegas for our honeymoon... Awesome place, staff is extremely friendly, totally recommended
Prós: I loved the bed but that's about it.
Contras: When I first checked in I was carrying my baby and luggage and had my son follow. Got all the way to my room and my key didn't work so i had to drag it all back down and carry it all back up a second time. The shower clogged up. The tv was in & out and some channels didn't have any volume?! No fridge, no microwave, no table for us to eat on.... (There was a desk my son ate on but me & my husband had to eat standing up or on the bed) Parking is $21 a night for guest. You have to pay for wifi & breakfast.
Prós: Great staff
Contras: Double queen beds seemed a little small and mattresses were not very comfortable.
Prós: The pool area at night was beautiful
Contras: The only thing I would mention is that the additional parking fee was not clear when I booked, I ve found out of this at the hotel
Prós: Staff was very friendly and helpful.
Contras: No breakfast for guests unless you pay at the restaurant or order room service.
Prós: Great value for the price. Only thing that I can point out was check in. We had to wait for a room to get cleaned even though we were checking in 2 hrs past regular check in. Also no hot tub. :( staff was top notch. I have never had towels delivered so fast. I swear they were to us before I hung up, haha
Prós: We liked pretty much everything. There's a pool, fitness center, & gift shop. There's also a fully functioning restaurant (The Daily Grill) that is open early & closes late. Great place to have people in the area meet us for food or drinks. Very comfortable rooms with everything you need included.
Contras: It was nice to have a parking lot in the hotel, but if you opted not to go with Valet, it was a little bit of a walk to get to the lobby with suitcases & such. Adding to that, the parking lot is shared with airport travelers, so there were times at night where we were concerned we wouldn't find any spaces, even though we were hotel guests. But, it still worked out, there were a couple of hidden spots. My biggest complaint is that the air-conditioning unit in our room was very loud & would wake us up throughout the night whenever it clicked on. On a minor note, the business area in the room with the extra outlets had blown a fuse & no power was coming out of it. We let the front desk know. Over-all, these are small complaints (other than the AC).
Prós: The Hotel was clean and staff was super friendly but the parking wasn't free, $21 dollare a day. Yikes!
Contras: No free parking.
Prós: Room was very clean and staff was very polite.
Prós: The modern amenities, quality, location was perfect,
Contras: The fees were high for an average size of room. I've paid that much in the past (Oxnard ~ Garden Inn) but they have small kitchenettes, free bfast & dinner.
Prós: Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA
Contras: It was all good
Prós: I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome
Contras: The pool area could use some upgrades and a jacuzzi
Contras: My only suggestion is that the room service could be a bit nicer for the price... plasticware?
Prós: The rooms were very nice and comfy. Nice size bathroom.
Contras: The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
Prós: Had frig and mirowave in the room .
Contras: Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
Prós: Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating.
Contras: First night was broken by several members of a wedding party banging on our door and being loud in general.
Prós: The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
Prós: Eu gostei do entretenimento nas sextas e sábados à noite. O karaokê e a banda da casa foram incríveis
Contras: A área da piscina podia ser atualizada e podia ter uma jacuzzi
Contras: They advertise a pool, but its more of a large bathtub, don't expect to go swimming. As mentioned in previous post, the staff is not friendly..
Prós: Our stay there was great, other than the fact that TWO TIMES the cleaning staff opened the door, without even knocking, prior to checkout time, the first of which was 9:30am while my boyfriend and I were still in bed, asleep.
Prós: Free juice/coffee and generic continental breakfast
Contras: the sheets and pillows smelled like they sprayed a cleaning spray on them and left them wet. mildew-ish
Prós: Shower had instant hot water and there is Free Parking. Breakfast is available but it's pretty low-key: cereal, some juice, milk, or coffee. The location is the best part, this place was close to everything we needed - which was a visit to a couple local animation studios and a conference at the nearby Burbank Marriott by the airport.
Contras: It definitely has that old motel feeling, it's not bad but it's not great - we paid $104 excluding taxes and it definitely felt more like a $65-75 sort of place - but that could have been because it was a popular weekend and the rates were hiked. The towels are a little over bleached and the pillows were a little too over stuffed for my taste - but the bed was comfy.
Prós: Even though its a older property, it is well taken care of. The rooms and pool are nice and felt safe there. Excellent location next to the 5 on ramp and 5 min from burbank airport.
Contras: Parking is pretty tight.
Prós: Location and parking and staff.
Contras: It wasn't clean, shower water temperature wasn't consistent, sink faucet was broken, restroom wall was damaged, carpet was ripped,
Prós: It was probably an awesome place in 1982 when it was last remodeled... First time I've ever been to a hotel that there was no cold water in the shower. I've had lots of no hot water experiences, but only scalding hot water was a first.
Prós: The staff at the Ramada in Burbank are very friendly and helpful. The rooms we clean and tidy and the furnishings had been updated in the last year or so.
The only complaints are to do with the building. I believe this is an older building and you can tell. Our sink leaked pretty badly from the faucet into the cabinet under the sink. We would get standing water under the sink almost daily, and would try to wipe it out, but you could tell this was a constant problem; there was visible water damage and a little mold (it looked like the entire area had been scoured recently or there may have been more).
My other complaint was the shower. This place probably has old piping and without a huge renovation I don't know what they could do about this, but they have some kind of hot water heater/weird piping gremlin here. No matter what temperature you try to get the shower to, whether it's ice cold or as hot as it will get, the temperature changes constantly and dramatically. i would be in the shower and suddenly the water would get completely scalding. This wasn't right after I got in it would be about six minutes in and I hadn't touched anything. So I turn the temperature down all the way and the water gets hotter. Way hotter. I'm standing in the shower and I have to get out because the water is going to burn me. I stood there for five more minutes waiting for it to cool down enough to get back in and wash the shampoo out of my hair. I barely got it rinsed it before the temp jumped back up again, and the temperate was still set for as cold as it would go. Later that day, hours later, when my husband went to use the shower, He would have either scalding water or ice cold water and no in between.
We found this problem to be constant in our 7 day stay.
We also had the maintenance people look at the sink and they tried to fix it but it didn't really work. It didn't really bother me, I just wiped out the standing water but I was worried about water damage to their hotel and I leaking through to the room below if the problem went unchecked or unnoticed by the next guest.
So the pipes are old and the shower was frustrating and you had to be careful using the sink so you didn't flood the area, but the staff is lovely and the rooms were clean and the beds are comfortable.
And they have free wifi and the pizza place will deliver to your room.
Contras: It was dirty and smelled weird.
Prós: Some of the front desk staff was polite. Pool was a decent size.
Contras: Bed was not leveled .Floors also felt like it had holes at least 1 square foot in some spots. Shower head was pretty dirty. The noise was bad from construction crew that was fixing a room close to my room. Noise from highway was pretty bad early morning and late at night. Walls were so thin that I heard conversations as if I was in the same room.
Prós: Cheap, relatively clean
Contras: Rooms and building exterior badly need rehabbing. Tub was patched with repair compound and needs to be reglazed. Shower head is waaaay too low, and I'm only 5'10
Prós: The room size
Contras: Very out of date, not worth the price. Needs to be 25% cheaper.
Contras: The beds very hard.
Contras: The carpets and floor were filthy
Contras: Acoustic insulation is not good at all. We could hear every conversations of people walking by our room.
Both queen bed is squeeking too much and curtain has multiple holes.
Prós: The room was cleaned daily, beds were made and they have lots of pillows in the room. Couldn't hear noise from other rooms. Although you are right by the freeway, you don't hear lots of noise.
Contras: Little to no parking. One day we came back late to the room and there was no parking, and it was confusing on where it was ok to park out on the street. My husband had to help me take the kids up stairs then come down and park the car in a compact area. The check in staff was not the friendliest.
Contras: Even thought the point of an extended stay is to have a place with a kitchen and a way to cook the room had no pots, pans, or dishes starting out and I had to request them. It then took the staff hours to get me the things that I had requested. It was always noisy and difficult to get sleep. I would never recommend staying here.
Prós: Nice staff upon check in. Good location and a decent place to stay compared to prices of other hotels in the area. Coffee was good. Ample parking. Quiet.
Contras: The bedspread was smelly. The continental breakfast was terrible.
Contras: Accessing the location was a bit difficult, and the exterior hallway leading to the rooms reminded me of a scary movie.
Prós: Close to BUR, transport starts at 5:30 AM--but I was bumped to 5:45 despite confirmation, apparently because another traveler had a 5:30 slot. The transportation service is contracted out. The van was there at 5:40. Light traffic for the few miles. Courtesy was everywhere. .
Contras: Middle of nowhere. Only meal source is a Jack in the Box across a major intersection. Staff told me "restaurants" etc about a mile away at a mall. I walked (car or Uber necessary) about 2/3rd miles and found a local but very good Mexican 50s-60s decor overhead fluorescent bar restaurant specializing in seafood. The selection was great (half dozen fresh oysters on the half shell $16/dozen), hot/cold seafood soups + just fine homemade fare. "Costa Azul."
Prós: Very clean. People were nice and friendly and affordable
Contras: There wasn't an ice machine on my floor. But it's al good.
Prós: Clean room. Lower price
Contras: Exterior looks rough. Customer service was horrible. Train next door. Freeway next door. Very loud thin walls.
Prós: You get what you pay for. I made a reservation last minute due to it being the cheapest option. The room itself was alright but the exterior looked so dirty I was almost uncomfortable staying there. To add to that notion, I then came across a man in the elevator who then followed me around and waited outside my room for the weekend I was there. Super creepy, and I left early after that. I won't be going back.
Prós: Fitting price for the overnight stay
Prós: Nothing was positive.
Contras: This was the worst ever. I requested a non-smoking room so they gave me a smelly room with an adjoining door next to a chain smoker. The room was filthy, sink leaked, shower dripped constantly, wall paper was missing in the bathroom, holes in the comforter, HVAC was so noisy it would keep you awake. The location is awful with noise from I-5 and the Metrolink trains blowing the horn everytime they go by, which is often. The breakfast was awful. The room was the size of a closet, the eggs and sausage were thrown in a warming tray still frozen. I went to heat them up in the microwave to find it was filthy with food and water all over the inside from someone else. Lastly, I was refused a receipt when I left because it would be e-mailed to me by Expedia. I told the clerk I didn't go through Expedia and he argued with me. I asked again for a receipt and he flat refused to give me one. Really? I will not stay in a Quality Inn property in the future because of this experience. I should have slept in my rental car instead. Atleast I had a receipt for that to turn in with my expense report.
Prós: Everything was decent
Contras: There was nothing not to like
Contras: I had a dead battery on my car as I was leaving for the Amtrac station in Del Mar to travel to Burbank. Missed the train by 5 minutes. Amtrac didn't have a later train that could get me there and was kind enough to give me a full refund. Quality Inn was not so accommodating and charged me the full price of the room because they have a stricter refund policy when the reservation is made through Hotels.com. They require 24 hours advance for a cancellation. I don't plan on using Kayak, Hotels.com or Quality Inn again. The small saving in room rate (if there was one) is not worth the risk of loosing the entire booking amount.
Prós: Staff was polite and helpful. Room was spacious and clean. Bed was comfortable
Contras: facility is run down and needs an update. breakfast area is small and cramped. elevator is all scratched up.
Prós: Muito limpo. Pessoal foi agradável e amigável. Barato
Contras: Não havia uma máquina de gelo no meu andar. Mas é bom no geral
Contras: i cant believe hotels are still using double beds. All rooms should at least have a queen sized bed. There are no plugs near the bed or desk to charge electronics or plug in computers. There were only two avialable plugs. One in the bathroom and one beside the door. For breakfast, it is bread with only grape jelly and coffee. Some all bran cereal with coco puffs. WiFi is super slow!!! Always having to log in is a pain as well. Shower stall was very small and took a while to get hot. The shower head didnt even get my shoulders wet.
Prós: Very clean!! Great location.
Prós: Great location great office staff great rooms
Prós: Safe area
Contras: Too small breakfast area
Prós: Convenient location, lots of nearby shops and restaurants
Contras: Unclean, light fixtures not working, alarm clock not working. Bad heater, either too cold or too hot. Dresser drawers broken, and a subpar breakfast
Prós: The hotel was great for the price. Beds were nice, room was great, but by far the shower was the best. The water pressure was fantastic and the temperature was perfect!
Contras: It could have had some more parking.
Prós: The staff was very friendly. It is in a great location. The room was clean. Overall, a good value for the money.
Contras: Everything was pretty average.
Prós: Close to Universal Studies
Contras: Very Loud - Hard to sleep and be comfortable at the same time.
Prós: Location & free parking
Contras: Not clean
Contras: My daughter tried to call me through the front desk for 30 minutes before she could reach me. It also took 5 minutes to get hot water in the shower which is wasteful with our water shortage.
Prós: Muito limpo !! Excelente localização.
Prós: Ótima equipe de escritório excelente localização quartos