The room was comfortable and adequate. It was pretty inexpensive going through an online source. Having said all the negative comments it is tons better than most hotel rooms I have been in. They did not give free wi fi. I tried to use my computer with a wire in the business room and it did not work. The lobby was so noisy that it was impossible to use the computer there even though in the lobby the wi-fi was "free". The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice. ,They did not give free wi fi. The parking was like a block away and you had to pay. They were short on amenities. I felt like they were nickel and diming me. The nice view they gave me was rather short on the nice.
I had reserved 5 rooms each with 2 double beds. At checkin I was given 4 rooms each with a King bed & 1 room with 2 double beds. Each room was to accommodate a family of 4. Clearly, 4 people would not fit on 1 King bed. I was offered a rollaway in only 1 of the rooms with a King & told that there were no more rollaways available. Some members of my party could not stay at the hotel & went to stay with local relatives. Shame on Marriott for not honoring the reservations as made!!
We liked the comfortable beds and updated room. The hotel had everything we needed - although we didn't have the chance to try much out since we were staying there after a late wedding and left early morning. Valet was overpriced. For the price of the room self-park should at least be free. The room location (318) was level with the gravel top roof building below - unsightly and defeated the purpose of having a balcony.
The concierge office was good with instructions. Registration was friendly and helpful. When we first arrived and went to our room, they had not made the bed and the pillows were on the chair in the room. The room cleaning staff was not real up to the standard that Marriott offers other places. We found a wet towel on our side table one day, they never replaced the glasses once they were used. They either left them or just did not replace them even though they were gone or dirty. They did not remove used food on plates from the room - Had to place them in the hall for them to get taken. Left things as if they had not finished their job. It seems that the cleaning staff needs to be taught the proper things to do. DO NOT leave rooms unfinished! The concierge lounge was not what it has been at other stays in other areas. They ran out of food each evening. The selection was not at all what it has been other locations. The staff in this area were not very friendly.
Location and price. Starbucks in the lobby. The hotel overall felt old, tired and way overdue for a complete renovation.
Escolhi este hotel por causa de sua tarifa, meu interesse era ficar em sta monica ou los angeles... pensei que pela distancia seria tranquilo ir para estes dois lugares. porem o transito é terrivel e qualquer deslocamento demorava muito. Alem disso, achei as acomodações e café da manha muito simples pela tarifa cobrada.
O hotel é agradável e muito bem localizado, com ótimos mercados em frente. Não vá ao Jerrys. O quarto é pequeno mas é charmoso. Os funcionários são simpáticos. A cidade está próxima da Universal Studios. O café da manhã é das 7h00 às 9h00, com apenas três mesas, ou seja 12 lugares.
Uma excelente infra-estrutura ao redor, temos acesso a pé a supermercado, restarurantes, lachonetes. Excelente localização também em relação a Downtown, Universal Studios e Hollywood
Preço Melhoria na interface entre o site booking e o hotel
Muito limpo e confortável. As camas eram muito pequenas para um grupo de 6 meninas.
Ficamos lá antes de ir a Las Vegas para a nossa lua de mel ... Lugar incrível, a equipe é extremamente amigável, totalmente recomendado
Tudo foi ótimo. Fiquei lá apenas uma noite, mas a equipe foi muito atenciosa. Você precisa pagar extra pelo estacionamento.
this hotel had the most comfortable bed i have slept in away from home. the stylish simple decor is relaxing and the small details are appreciated. the central location is one of the primary reasons i selected this hotel. very pleased with my experience at this hotel.
Everything was great! Would recommend to others
The guy at the front counter was very helpful room was clean but on the street didn't like that didn't seem like a four-star but did have a minibar valet guy stunk up my car not going back to this hotel because a dirty animal
Pillows, beds, comfort of whole room. Excellent staff. Shuttle was lincoln town car. Across from 24hr grocery store. No view just another room 4 feet away. No pool. Spa water was warm but not hot. Did I mention, no pool!
Very clean Quite far from main la attraction. Neighborhood is a no man's land at night.
The rooms were clean and comfortable The staff were attentive and courtious The smoke alarm tests Lack of king bed availaîlity
This is a very efficient, comfortable and stylish hotel. The staff is friendly and professional. Clearly, they hire customer oriented staff and pay great attention to detail. I'll definately return.
Very nice room with good comfort Expensive breakfast! Including tax and normal tip we paid almost 70 dollars for a three persons continental breakfast (toast, muffin and fruit).
The peace and quite and very relaxing and clean Leaving
Just how nice the staff was and the welcome feeling each time you entered the doors An $93 dollars charge a day later after paying the bill that was not given a reason for what it was for.
Smell bad Not convenient Not polite manager
Front desk reception was excellent, rooms were clean and well appointed, beds were comfortable. The only disappointment was the breakfast area where the waste containers were filled to the top, had to ask for plates, and the Selection was not good, as many items had obviously not been refilled.
Facility is not well kept up...... toilet was not flushing in the first room they assigned to me; was told the maintenance staff was not available, but they did move right away; the smell on the second floor hallway was offensive .......the staff does the best they can with the realities of ownership/management.......could never stay there again.....even in area thats seems safe, they had a guard in their parking lot......
Hotel muito bem localizado, proximo aos estudios da Warner, Universal, Sony. Bairro tranquilo e seguro, boas opções para comer por perto. Quartos grandes e novos (recente reforma). Estacionamento no patio ou nos fundos do hotel. Excelente custo/beneficio!!!!
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
The modern amenities, quality, location was perfect, The fees were high for an average size of room. I've paid that much in the past (Oxnard ~ Garden Inn) but they have small kitchenettes, free bfast & dinner.
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
New, modern hotel with nice rooms. Okay breakfast - better than Holiday Inn as one would expect. Incredibly bad sound insulation through the floors. We complained several times about neighbors who had very loud children left unattended into the late hours and the staff did nothing about it. They also did not provide any concessions or apologies. They could also not figure out providing free parking as part of our rate right up until we checked out and had to get it adjusted. We got locked out of our room and it took a very long time for them to send an engineer to bring the emergency keys. Overall, I would not come back here unless there was a really good deal going.
This place was so outdated and unlean..ants in the bathroom, bugs and mosquitoes inside because Windows wouldn't shut. The towels under your dirty microwave is just gross. Breakfast included is jet fuel coffee and day old muffins. I didn't personally book this, but i would not recommend to anyone who is wanting to sleep, stay clean, or enjoy their visit to woodland hills.
This was not a fancy but a very clean motel which was situated in a good location for our trip. A very good value for the price. Well maintained and clean.
We loved the pool and hot tub, and the clean and updated facilities. The staff was very helpful, prompt and kind as well. The food was too expensive for the quality of what you got to stay at the hotel to eat.
This hotel was very clean, staff was very friendly and helpful. The bed was very comfortable. The room I was in was cute. The furniture was nice and the bed was like sleeping on a cloud. I made my reservation an hour before I was to arrive because my other accommodations didn't work out. I enjoyed my stay and I wouldn't hesitate to stay here again. No complaints!
helpful staff, good service The pool they were supposed to have was located at another motel. A little deceptive to say they have a pool.
Everything. Food very Good. Could not fault anything.
Staff was very friendly and helpful! There was not much nearby that was walking distance, but easy enough to get an über to take you to nearby sights/activities.
Staff was great. Hotel was clean and comfortable. A little off the beaten path but seemingly a nice neighborhood. I asked for a pre noon check in online the day before and I was not allowed to check in until 3 pm.
Room was ready upon arrival, very clean, nicely appointed rooms, easy access location. Rooms open to central courtyard which was noisy from the var at night. Room service never brought my order, no call or any apology and the desk staff didn't seem to care the next morning when I told them.
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It was like a small apartment. I liked having more than just a bed and a bathroom, very spacious, continental breakfast . Clean, friendly staff, nice location.I have nothing bad to say about it. I would definitely stay there again
The rooms were nicely arranged. Loved the layout. It was the perfect studio apartment. Very clean except but I found a hair on one of the pillows :(. But room was otherwise pristine. Also, after a certain time there is no room or hospitality service you have to walk down to the front desk. Keep windows closed at night there is a train.
I liked the spaciousness of the room and I really liked the large breakfast selection. I would have preferred two bathroom sinks.
Staff was very helpful, courteous, and , and kind Lack if security cameras in the oarking garage
cleanliness and promptness of service well, we just stayed overnight so I can't really tell more about this hotel but so far we had a good experience.
everything was good!!! with the exception of the parking convienent ,safe, however an unexpected fee for the parking. .. Hotel guest are required to pay for parking at a fee of $15.00 a day... this was not even valet parking.. there was no alternative No. parking in the street allowed.. In essence you are really paying for the ' complimentry Breakfast ' I have paid this and more for valet parking.. Just a little surprise for this .. i have stayed at other Residence Inn and did not have this fee.. Location, Location, Location, I quess..
Have nothing but good things to say about the accomadations. Clean, nice, quiet. This is located very close to the shopping areas and was really convienent to the downtown area. If I had a problem it was with the bill. They added $15.00 a day for parking, plus some tax for parking. It came as an unpleasent surprise, considering everything else.
Real nice place friendly staff and area around was very nice lots to do.
This place is awesome. The staff were extremely courteous and helpful.
This guest did not leave comments about this hotel.
The location was good for travel to Warner Bros and Universal Studios We changed room 3 times--the first 2 rooms had old furniture--sofa beds looked awful. The room had an awful odor. We did not want to continue to changing rooms; we sprayed a lot of perfume etc. I will never stay in another hotel which allows pets.