Prós: Rooms were well appointed and comfortable, staff was friendly and helpful
Contras: Pool was closed
Prós: Great on all counts that matter to us: staff, design, amenities, location, and value. Works for business or leisure. Our 12 year old son and I decided to stay in White Plains on a lark (after an educational and fun trip to Sleepy Hollow), and very happy we did. Would recommend to anyone who needs "a clean, well-lighted place" to sleep.
Prós: A equipe é amistosa e atenciosa. Os quartos são muito limpos e bem cuidados. Eu gostaria definitivamente estadia aqui novamente.
Prós: The room's bathroom facilities. All staff interactions were great.
Contras: Parking was $30 for the night.
I would highly recommend this hotel. We had a wonderful, relaxing weekend. The spa and pool were top quality, although it was hard to get an appointment when we checked in. this was a last minute, get-a-way trip for us, so we did not make spa reservations before hand and there were practically no services available. The hotel staff was extremely attentive. First class service all the way, from the pool attendants to the maids, to the doorman. We felt like a million dollars.
Prós: The rooms were beautiful, updated and huge. The bathroom was wonderful aswell.The staff were friendly, professional and extremely helpful.
Contras: The front desk staff seemed to be a bit incompident with hotel details such as hours of the spa and restaurant and how the computer system worked. It seemed like there were a lot of 'new' people on staff.
Contras: The hallway my room was on smelled like complete throw up and had a horrible odor until later on in the night. Understandably, it was new years day when I came but the hall should of been sprayed or contained the smell. That is the only negative thing I have to say about my stay.
Contras: Parking was supposed to be free when I booked and I was charged for parking when I arrived. Our first room smelled of BO. We were moved to an alternative room, which was fine.
Prós: The room and bathroom were clean and comfortable. Proximity to the mall and restaurants is nice.
Contras: I'd prefer free parking, but who wouldn't?
Prós: The staff were especially friendly and helpful
Prós: I've stayed in a lot of Residence Inns during the past 30 years of business and leisure travel and this one was a great pleasurable stay. It started with check-in when Midinah at the desk greeted with such cheerfulness that I thought it was 9:30 AM instead of 9:30 PM. After a tough day of travel, it was nice to get a warm welcome after walking into the lobby. And it was as if she was expecting me when I walked in through the entrance. I was amazed that she could tell that I was going to be a new guest, since I didn't bring any luggage with me during check in.
The Health Club was impeccably clean and spacious, which is appreciated. In most other chains, an exercise room is just a closet with with a mirror and some free weights. I like that there is room to move around and to be out other guests' way. Having the five exercise machines was a great sign to guests that this Residence Inn takes the guests need to exercise seriously.
The breakfast buffet was well managed and well stocked with cooked staples like eggs, fried pepper and onions and canadian bacon.
The adjoining restaurant, Aberdeen, was a hidden gem. It's a Chinese restaurant that serves dim sum all day long. On Yelp.com someone said "I've always heard that if you see Asians eat at an Asian restaurant that the place has got to be good". And it was true when I ate there.
Contras: The parking is $10 per night and it is a tight squeeze to get around the garage and to park.
Contras: A true pay-by-the-hour motel. There was a sign out front that said "Special daytime rates." Disgusting. No central air conditioning, and the room was HOT. The carpet was covered in stains, and the bedspread had cigarette burns in it. The TV remote didn't work. The microwave was so tiny that food containers or travel mugs wouldn't fit. Right next to a busy street and walls were thin so it was loud all night. Would NOT stay here again. Plan ahead and avoid this place.