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Friendliness, Good Service, Informality, Cleanliness.
Very friendly and helpful staff.Guests made to feel that they are personally welcome.I would recommend the Butler Arms to anyone as the place to stay in the Waterville area.Family run hotels are so much nicer than impersonal members of large chains
There for a wedding "fantastic" staff so so nice food fantastic welcome terrific from everyone room spotless value for money ticked all the boxes for me Not the Hotel it is fantastic just the journey is very long from Dublin .............. but well worth the drive .....so all in all not one complaint and I would be of the same mine with all my friends that attended the wedding on 28th August 10
I thought that the Hotel setting was fantastic,the staff and services were great,I will be recommending the Hotel to my golf buddies.
The terrific welcome laid on for all of us, family & staff were very attentive & made the Wedding a memorable experience, thank you very much, & well done No, nothing at all
The views and situation of hotel. From the advert it looks grand. Inside was dated. Bed was small double.
Good Food, Location
The Butler Arms has a warm welcoming feel about it. The staff are friendly and efficient. The hotel accommodation is clean and bright. The food is very good. I was relieved to find a private car park also. I have no complaints.
Ambience, good food, good service.
I thoroughly enjoyed my stay here. The food was gorgeous and the staff were very pleasant and helpful. The rooms are spacious and comfortable with excellant sea views.
Food was better than average & service was good Shower & bathroom substandard
The food, was very good. Food service especially breakfast was quick & effecient Staff & management distant & unfriendly, is the main reason we will not be recommending to friends/family and we won't stay again.
The View from the rooms was excellent No heating on in the rooms, TV remote not working
the food was good the room was very noisy
The food was excellent rooms dated
Our second time this year.Loved it the first time,love it still.Back soon.
The food was excellent and the Guinness was even better. It was comfortable an cosy and the staff were friendly and helpful. bathroom was a little on the small side.
Friendly staff, cosy bar area & superb restaurant. Booking a room for the night did not guarantee a reservation in the restaurant.Noise from the kitchen late at night, clattering pans etc
The location and the restaurant. The room was outdated and not well maintained. The bedding needed replacing.
the food was good but very expensive. the dining room service was good. We were refused a wake up call, told to use our mobile phones. Early golfer breakfast was not available, a poor cheese sandwich, a bottle of water and an apple was provided in lieu of breakfast. It was a poor show and we were embarassed to have to admit to our American companion that the hotel were not willing to provide proper service. The hotel is located directly beside the golf course.
Everything was fine ! Large room, quiet, comfortable, clean ...Splendid brekfasts. Mary, the owner, is very friendly (everybody in the house is, actually). She will give you very good advice, including very decent restaurants to go to. Waterville is a good place to discover Co. Kerry.
the hospitality was more than we could have ever expected, Mary is such a hostess, nothing was too much trouble and our room was top class, I have stayed in 5 star hotels all over Ireland and i must say this bed and breakfast surpasses any of them, I would recommend the Brookhven 100%
Refreshments offered on arrival in guest lounge. Assistance offered to get luggage upstairs. Powe rpoints in room.
Lovely room, helpful staff, terrific service, great breakfast, recommended
The friendliness and genuine helpfulness of the proprietor.
Comfortable bed,living room, excellent hospitality, quiet location, parking, scenery.
The location on the edge of Waterville was perfect. Nothing
The owner, Mary was very personable, made us feel welcome by bringing us in out of the rain with a hot cup of tea and coffee. They don't have blackout curtains in the bedrooms so with the bright summer nights and early mornings, the rooms are very light - hard to sleep if you are used to darkness!
Extremaly friendly owners, view on the Ocen, great rooms, sitting room with a chimney for all guests - very cosy! I would absolutely recommend to anyone! For both family vacation and romantic weekend :)
Warm, welcoming service - very friendly and organized - amazing breakfast!! Great for golfers playing Waterville and easy walking access to the town.
Very friendly lady who didn't hesitate one second to guide us by car as we didn't find the street on our GPS. It was a very windy and cold night, we found our bed preheated with electric blankets. As my wife is vegetarian, pancakes were offered instead of a full Irish breakfast which I enjoyed very much. For a B&B, I can say we felt served like VIP guests. This B&B is an absolute wonderful place to stay when visiting Kerry !
The room was spacious, clean and bright. The bed was very confortable, and all in all it was excellent value for money no
It was a great little B&B halfway around the Ring of Kerry. Mrs. O'Grady was a wonderful host and was so kind. She made an extra pancake for our toddler, even after she had cleaned up the kitchen. The room was spacious and the bathroom was clean with lots of hot water and great water pressure. There was tea/coffee in the room. no complaints.
Very warm welcome, lovely individual rooms. Choice of breakfast, Irish, pancakes or scrambled eggs and bacon plus fruit, cereals, toast etc. Lots of local tourist information and very helpful when we asked about the new local boat tour, she also asked for our feedback as we were the first guests to go. Local dining would definitely recommend Dooleys but Shellin's which is apparently famed for its shellfish and seafood didn't offer it on the early bird menu, man was a bit grumpy when we went in, so we left. It's an area where it is worth getting to restaurants for the early bird menu as prices per head mean you can get three courses for just one main course - at time of writing 24.95 euros for 3 courses. Good base for Ring of Kerry half way Nothing.
The beds were godlike. Heated mattress on a king size bed is truly heaven. Did not have this kind of luxury anywhere else. Angela is a fantastic host and such a nice woman, we were happy to have her hospitality after a long day on the trail. We stayed for three nights we enjoyed our stay so much. Good breakfast as well.
very good breakfast, we did not have a room with a view, looking out on a side yard with a fuel shed on the side wall. Room comfortable, bathroom adequate
Big room and bathroom. Very clean. Quiet location. Good breakfast.
we were greeted with a warm welcome. Everything was done to make us feel welcome and comfortable.
Mrs O'Grady was very kind and welcoming. Room was very clean and tidy. Breakfast was made to order and very good! I really enjoyed my stay here.
Mrs. O'Grady was lovely. She was so gracious and accomodating. I would definitely recommend staying here.
Incrivelmente nada existe neste hotel que se destaque pela positiva. Tudo muito mau: limpeza, atendimento, pequeno almoço, ambiente degradante... O aperfeiçoamento implicaria outras pessoas à frente da gerência, desta vez com perfil e sensibilidade para o efeito.