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The room was comfortable The breakfast room is cramped and it's size does not relate to the number of guests it must accommodate. Some guests had to take their breakfast up to their rooms as there were no seats available.
Breakfast - not directly Hotel, but associated - only a "Pancake House", not offering much choice
Good hotel, nice location, excellent service and rooms, great beds. The tea maker in the room was not used much I guess and it had a rusty element, it was impossible making tea without rust in it.
Awesome location and value Small room, bed was a little too hard, no breakfast/room service but there is/was a restaurant down stairs
Staff was friendly and helpful. slow internet
In the same street as relatives we were visiting. Friendly chamber maids.
Ideal location Lack of dining facilities
The staff made us feel welcome...very friendly! Nothing
Great suite rooms, very clean, had everything we needed.
Friendliness and help from very proffesional staff Had no reastaurant for dinner.
pleasant helpful staff, great location, clean rooms no
The apples were delicious and the Aveda products were a real treat.. I did not like the smell of the room initially. It smelled as though it needed to be aired out.
Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria. To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.
I liked how polite the staff were, and I was very impressed with my room. I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.
The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.
i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.
Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable. During breakfast, should be more waiters looking at the food that is missing.
The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....
Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous. Would like a pool. Roof top bar and city transporting options(bike,hotel car)
Staff was friendly and helpful. Room was quiet, beds very comfortable with down comforters. Pool was nice break for kids.
We were able to leave our baggage with the front desk while we were out for the day. The workout facility was so nice to be able to use at any time during my stay.
staff was friendly and efficient, room was clean and location was good Restaurant was very slow. Parking was expensive.
Clean facility, close to ferry terminal and local tourist attractions, staff was super friendly and helpful, especially the doormen, there were plenty of towels and comfortable beds. Exercise room small but with enough variety of equipment. Wish the swimming pool had been larger, not quite big enough for lap swims, wish they had provided a changing room in the pool restroom. Wish they had provided a small fridge in the room.
Reserved a room with a king bed. We were traveling from Seattle via the clipper that couldn't sail due to the marine forecast. Once we realized our trip was going to take 7 hours via buss to reach the hotel, I called to notify that we would be arriving late and was assured my room would be ready and that we would have a king bed, not 2 doubles. We arrived at the hotel and no king beds were available. But then the representative said I could upgrade for $40 more per night and beaten down by the 7 hour trip I agreed to pay the fee. Then we get the bill and it was $60 + $4.85 PST + $1.21 MRDT + $3.03 GST. I understand that the taxes are what the are but should have been quoted them and the hotel should have honored the quote made on arrival. I was offered $10 per night discount by the manager but still feel mislead. As a Marriott rewards customer for years and one who has stayed at Marriott properties all over the world, I will not be returning to this property. The maid service was also poor. The room was not vacuumed nor were the sheets ever changed on our 3 night stay. Additionally when we arrived there was left over spoiled food in the fridge. Lastly they did not replace plates and silverware in the kitchenette and when we came back to the room with takeout, we had to eat out of plastic containers. I do not recommend this property. If you are accustom to Marriott service and hospitality, you will not find it here.
An excellent staff -- all were exceptionally courteous, friendly and helpful. The room was comfortable and pleasant.
Hotel was close to all Victoria attractions
Beautiful decor, excellent staff in breakfast restaurant, good parking. Our room did not get cleaned on the second day, we did get clean towels and wash clothes when we asked for them. Wish there had been a small refridgerator in room. Coffee in room was awful and powdered creamer yuck. Room service for same was pricey.
The support they gave to Marathon participants the weekend we were there. Easy access to the bus terminal an downtown restaurants etc.
Price and closeness to the start and finish of the Victoria Marathon.
This is a well located well appointed hotel. Rooms slightly dated, but comfortable and clean. You will be centrally located to everything you want to do in Victoria.
Very clean and really close to everything !!! Bed made too much noise , not comfortable
We loved this location and staff... Room was nice and comfortable with great city view.
The staff was very accomodating. The rooms felt more like business class, rather than a comfortable vacation hotel.
For a 5 star hotel with swimming pool etc there were no bath robes provided or available for going to & from the pool.
Awesome staff and I got a free upgrade. Even helped with problem with car
The location is excellent. Pool and spa in the hotel are very nice. Food in the restraunt was reasonable and ample and tasty. Had an interactive keyboard with the TV but could not find any instructions on what to do with it.
The room was spacious ans we were travelling with a teenage daughter and we all had our own privacy
Your beds and pillows are fantastic.At check-in, I had inquired about a complimentary upgrade. To my delight, I was informed that it had already been done. That was a lovely perk.
Good Location with Friendly Staff Fitness room was too small and lacking quality and variety, Room was hot with noisy air conditioner. Conversations in hall seemed like they were always right outside door
We were upgraded from a one to two bedroom suite on the 17th floor with great views.
Not much. Staff was friendly, location was good. Furniture was nicked/had holes in it. Air conditioning was a cheap portable one you could pick up at Costco. Staff got my order wrong, still charged full price after remaking it. Bed was stiff and squeaky.
Can't beat the location if want to be in downtown Victoria especially for price. It's pretty dirty and not everything works as expected.
Location was great, staff were great Bed was rock hard. Found hair in the bed and in bathroom, didn't look very clean and stayed for 2 nights and no one came to clean the room
Great location! The staff were super friendly and helpful. The room had cable TV and WiFi but no frills. Still, it was clean and in a great location and we had a wonderful time.
Booking late on Canada Day weekend doesn't leave a lot of options. Just glad to be able to get a room. Staff was helpful. Very dated and well worn. First room smelled like it was an 80's Cadillac full of smoke and air freshener trees but the staff was able to switch us to a somewhat better room even though they were booked solid.
The front desk staff were very friendly and accommodating. The loft studio room we stayed in was very clean, spacious and comfortable. We wish we got a chance to cook in the suite as it was very well maintained, equipped and accessible.
Great location, great staff, nice hotel
The bed was the best I have ever slept in. The front desk personnel were friendly, interested in us, interesting people, and knowledgeable. Service in the bar was great. We loved the ambience, the art, the "feeling" of the place as well as the convenient location. I've wanted to stay at Swan's for a long time and was deterred by price, but their latest promotion made this possible. Thanks. Wish there was a bread board in the kitchen.
Staff was great Shower drained very slow causing over an inch of water to pool in the bottom every time you used it. Bed was not comfy at all. Room was a lot smaller than i expected.
The restaurant - terrific
We enjoyed our stay at the Rialto. An improvement over the old Douglas. Wonderful linens, coffee and wine bar in our rooms. the staff were friendly and helpful, making the visit a pleasant one. The proximity to shopping and restaurants made the visit an easy one. It is definitely worth a return.
convenient Location, nice restaurant, good coffee shop, friendly staff, cool bar, have to pay for parking
well it is in victoria. loved the old building, and the satff was great. our room could have used an armchair to read in, and the airconditioners need work.
Rooms have a contemporary look, well located and excellent Tapa restaurant. Space between bed and door is a little tight; however, the rest of the room is a good size.
Very friendly staff, clean and comfortable rooms. The restaurants downstairs were fantastic! The bathrooms had radiant heated floors, which was a nice touch.
We loved our stay at Hotel Rialto. The location is fantastic, it's in downtown Victoria and we were able to walk to pretty much everything except Butchart Gardens. Our room was clean and beautiful, the staff was helpful and friendly, and the food in the breakfast room was good. Parking was very close by in a reasonably priced garage (hourly, up to $12/day as of August 2015). I loved Victoria and plan to go back, and when I do I will stay at the Rialto!
The smell of the room.The noise over the night made by the towing truck.
Good location, price No air conditioning, The dresser had underwear left from a previous guest
Location to downtown Victoria. Diner was good value and good food. Smelly stale room on arrival. Tatty appearance. Drawer bases totally broken. No air con.
we liked the location - close to all amenities.
It is a lovely place that has kept its original decor and traditions. It might be considered "old world" in the present day but is much loved by the those who have been visiting for years. You hear all the time from guests about the 20 or 30 years they have been coming there. The key issue is that it is close to downtown with adequate parking and the food is good home cooking. Linens and pillows are thin, heating system is too high or too low, other guests toilets and showers are very audible. For the question below, I do recommend this hotel (and previously to the Commercial Travellers Association) but with qualifications per above.
Central location, cleanness.
You get free parking, a clean room in a great location. The room was a bit worn. It seemed a bit expensive for the quality of the room. I stayed here because my preferred option was fully booked. If I didn't have a car I would have used Hotwire and spent a just a little more to get a much nicer place without free parking.
Facilidade de acesso aos pontos turisticos. Não consegui utilizar a internet e quando fiz a reserva incluia esta facilidade.
a localização, bem como a limpeza dos quartos e dependencias não tem ar condicionado. É certo que o verão do Canada, em especial Vitoria, não é estas coisas, mas quando faz calor, o quarto vira um forno.
Overall a nice old hotel, but I would not say that it is a luxury stay. Breakfast was very good and included with the cost of the room, so that was actually a treat Restaurant has a dress code, so keep that in mind before you pack.
Location was in perfect walking distance to everything we wanted to see. Hotel had great character. The breakfast was delicious and the beds were very comfortable. The staff didn't provide much direction on hotel amenities.