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We appreciated the good breakfast. The room was very comfortable. We would liked to have been closer to more restaurants.
It is clean and quiet and well run. Very accomodating to my wheelchair needs. This is the second time we have stayed here.
Good location, staff was very helpful, room was clean and functional
Great location - close to downtown, attractions and amenities. Very nice inn - clean and well maintained. Staff is most courteous and professional. Inn is quiet and most welcoming. Continental breakfast is outstanding. Lots of choices (hot and cold) and food items very fresh. Would definitely stay here again.
Near public transit, large shopping facilities, and close to friends' and relatives' houses, this hotel was the obvious choice for my stay in Victoria. The breakfast was typical of large chains like this, but fine. Rooms are more spacious than I had expected. It would be nice to have a high-quality restaurant on the premises.
The bed was very comfortable after a long day of exploring and the room was very clean The hotel was described as being a lot closer into town than what it was, so it was a taxi ride into town and not accessible on Foot.
The hotel staff was amazingly friendly and helpful. I was very pleased with the level of service. There are bus stops nearby on some of the busiest routes (within a block on one route, and right in front of the hotel on another), and it is obviously easily accessible via taxi or car. Located near enough to downtown and the inner harbour to be convenient without being so close to as get all the late night noise on the weekends.
Great location, facility and staff. Was in Victoria for a weekend tournament. Comfort Inn made it enjoyable. No in room safe.
Nothing The carpet is dirty smelly. The room was just ok .they took---- dollars and still not reversed it. No more deal of the day with them please
This guest did not leave comments about this hotel.
Friendly staff at the front desk, breakfast was pretty good. The room was not clean, dirty walls,around the bed etc. Just not well done at all.
Location Didn't come back to clean room 1st morning. Didn't leave coffee etc when cleaned 2nd morning
This guest did not leave comments about this hotel.
The night clerk was nice and was able to switch us to a different room. The air conditioning worked in both of the rooms. Location of hotel was convenient to either downtown or along the the highway. Free breakfast was included. The hotel itself needs better cleaning staff. There was hair on the sheets and pillows and an empty water bottle and piece of paper. We were switched to a room on the same floor, with a single used chopstick on the floor and some hair on the sheets.
They were both sitting next to the hotel begging for change they had dogs that were barking like crazy and when she got up I couldn't sleep at all I wanted to check out right after I checked in and I was going to call you guys and cancel the thing because
Clean. Dated. And on a noisy street.
hard to find coming from the ferry
I liked leaving the hotel best of all. Actually there was. I live on an island and had to get across to the main one for a doctors appointment next morning. When I cheked in, the rude re ceptionist asked for an additional $200 from my maxed out card, and would not accept cash. I had to retu
front desk, conforto, wifi, estacionamento, só tenho elogios se não tiver carro, a localização pode ser um pequeno problema
Gostei muito do quarto com cozinha, realmente muito bom ter geladeira, fogão etc disponivel para uso. Acho que o cafe da manha poderia estar incluso no valor da diaria.
Tamanho do quarto e colchão de boa qualidade. Internet fuinciona muito bem. O elevador estava quebrado e nos colocaram no 3º andar com a parede do quarto ao lado da escada e em cima da porta da saída para o estacionamento, o que nos fez ouvir todos subindo e descendo as escadas e batendo a porta a cada saída. Conclusão: não foi possivel dormir os 2 dias de hospedagem. Os quartos que estão em frente ao estacionamento ficam com os reflexos das luzes dos carros que chegam para estacionar. Sabonete controlado, pois sendo um casal, foi deixado somente um para os dois. Tendo que usar no banho e no lavabo o mesmo.
Price location was not winter reservationist indicated it was
5-minutes out of downtown, but totally worth it
Comfortable bed Management's inability to control noise (especially loud talking and door "slamming" associated with younger "partiers" in two adjacent rooms.
no clock, poor TV reception, no clock, poor TV reception,
the bar & grill attached to it lack of communication between staff
Everything I needed was there Wasn't in walking distance to downtown and a little pricey
Good location A little far from city center
Enjoyed my stay very much good value for the price
Convenient,quiet and affordable Lack of large towels, bath anti slip mat missing, beds not made properly fitted sheets not put on properly causing them to slip and bunch up during the night. Lack of direction and signage to and from underground parking, not even included in guest directory.
I was tired and looking for a quiet rest. When I asked the woman at check-in for a quiet room so I could get some much needed sleep, she said she'd do her best, and she did. My room was quiet and I had 2 nights with good sleep.
The staff was friendly and helpful. The location was great and easy to get around victoria. The restaurant inside was quite cute with a good breakfast. Due to a staff shortage, our room was only cleaned one day. Also we had to move rooms due to a funky smell in the first one we were given.
Beds were comfortable. Extra pillows provided without having to ask. Sink outside bathroom is convenient. Room was not made up properly. Beds were not re-made, towels taken were not replaced. Biggest complaint is that the hallways were extremely smoky even though the room itself was fine. There must be a vent that is bringing in the smoke. All our friends had the same complaint. I hate all the little lights (smoke detector, air conditioner, clock, etc. etc.). I have the same complaint at every hotel! Hotel is adequate if somewhat dated.
Cheerful decor and fun presentation. Friendly and helpful staff. Could hear snoring through the walls from adjacent rooms.
Design, free bike rental, price, great collaboration with the restaurant, and the free pool Sound proof is weak (but tolatable)
big tv, comfy bed, friendly staff, friendly, huge shower area, free coffee, colourful rooms, arrt the mirror was not clean.. didn't mind that but just to let you know if others mind that.
Funky colors, excellent service, surprising rooms Two floor complex so be aware of a heavy suitcase
Loved the fun colors and decorations. Really small room.
I liked the fun vibe, friendly staff. Travelling in fall meant I didin't have to worry about no AC. Expen$ive restaurant on site, but plenty in walking distance. Pool could have been a little cleaner. Noisy at night with the road and the ice machine next to us.
Very clean friendly place. The pool was warmand clean cool waterslide. The bed was great.
The staff were all very helpful and friendly. The hotel is extremely cute and unique, I travel for work and have never seen one such as this. It's funky and original. I will be staying here whenever I'm in Victoria!
Very helpful and friendly staff with a unique and funky vibe. Clean and comfy room at a good price. Easily accessible by bus from ferry terminal, UVic, downtown. I'd definitely stay here again. Fairly noisy due to location on busy street. There was also a lot of noise from nearby doors closing and upstairs guests walking around. But that was the only downside.
Fun retro look, great coffee, excellent and plentiful staff. Restaurant was good but too expensive for a budget motel.
The Hotel was very clean and tidy. Beyond expectations. We were greeted at the front desk, who was very friendly and welcoming. I would recommend this hotel to friends traveling to Victoria. Would book again if in the area.
Convenient location - 10 mins away from downtown Victoria. Well furnished rooms with fridge and microwave. We could hear our neighbours upstairs all throughout the night...
decent motel. had a kitchenette I booked a double queen bed room for 4 people but was told the price I got was only for 2 people. The lady charged us $15 extra per person. Not very accommodating.
Very large and clean room .. It was nice and quiet and the room was really comfortable and spacious . Friendly guy checked me in . Close to the Mayfair mall . Had no AC but with windows opened it stayed cool and quiet . Internet worked but was a bit weak .
The staff were extremely helpful with our queations about Victoria I would have liked a hair dryer...a minor but something I use every day and unfortunately I didn't think to bring mine.I understand the premise of Travellers Inns as to be an economical place to stay....just a note from me to you
It's a well-kept facility, clean and well run. The AC was weak. The neighboring construction site was pretty noisy from about 7 am; this was irritating but is beyond the control of the Arbutus Inn staff.
nothing place was skid row... never again
Location was good, rooms are decent Towels, no elevator