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The location was great. The views from their patios were outstanding. The room was clean and remodeled. They had a great restaurant attached to the hotel. The only thing for seniors, is that the rooms are rather high up on a hill. Pack light for the trek.
The hotel was in a great location very close to the center of town. It was clean and well put together. Wi-Fi (at the time) was not working. Also, the windows are right by the main walkway so you can hear people walking up/down outside. To be honest, though, the way the towns are in Cinque Terre, there really is no way to avoid this.
I really loved this place, it was like a little apartment, very cozy, clean and great for couples (very romantic). You have to call them or email them in advance and let them know what it will be your arrival time to make sure someone is there for you. I emailed them until I got there and in 5 min someone was there to check in so it was not a big deal.
Location, room size, cleanliness, comfort. Noisy - can hear between the walls.
The hotel room was spotless. It was very quiet at night which was great. It was a few streets away from the main street, which was nice tooIt was as expected - a very simple, clean, quiet room with its own bathroom. They provided towels.
Service was great. Accommodations for our late arrival was handled with ease. We had a beautiful balcony overlooking Vernazza.