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Requested to change room due to the noise, The stuff found us a different room at 2 in the morning. Stayed a night on the 17th floor, the elevator sound was very loud through out the day and night. I couldn't fall asleep at all.
location Restauarnt tawdry: all furniture worn/torn, seriously in need of refurbishment. Security panels on doors and high-pressure door closers give impression of ongoing issues re security - perhaps unwarranted, but questionable.
Very nice and helpful staff. Awesome location. Nice lobby, restaurant/bar I booked a king but got a room with two twins (or two EXTREMELY small queens), bathroom wasn't very clean and bed and pillows were not very comfortable.
The view was great, location was great and these made our stay perfect. The room was clean and maintained during our stay, the staff was courteous. All in all happy at the end.
We stayed here while attending the Sea Wheeze festivities. We loved how close the location was to the convention center and the Stanley Park since that was where most of our weekend was spent. It was very nice stay. Would definitely stay here again.
The location is 2 blocks from the harbor, easy walk to convention center attractions as well as harbor walk to nearby Stanley park. The hotel, though very nice is showing its age, mostly in exterior architecture & room hallways. The pool/spa was a bit dirty and not very well lit. The lobby makes a great first impression but diminishes with interaction with the rest of the spaces...
The front desk staff were very friendly and helpful .the accommodations were only so so and paying $300 USD for a $100 room was a downer.
1/ Location 2/ Friendly, helpful staff 3/ Great view from the breakfast room. 1/ Parking was a joke: expensive, very poorly laid out, difficult to find the way out and the way in. 2/ I found that $20 for a continental breakfast left me inclined to eat more than normal in an attempt to get my money's worth.
Great location, worth the extra money for the harbor view. Lots of great amenities, including use of the bikes because you are so close to the seawall and Stanley Park. Nice and friendly staff. TV often didn't work and had to restart it many times.
Proximity to harbor wall, Stanley Park, and Robson Street for all kinds of entertainment and diverse dining experiences. Rooms are spacious and parking is handy.
Pinnacle is clearly an older hotel that has had a high style interior makeover. The lobby, cafe/bar and the guest rooms are all very stylish. For quite reasonable rates our room had harbor and convention center views. The room and bath were nicely appointed. Quality coffe was offered for the morning The exterior is lack luster and the elevators have not been upgraded and feel a bit rickety. Our room was a hallway away from the core and we could hear them on and off all night. All in all it out performed expectations.
Excellent access to the cruise terminal. A very comfy environment. We walked and used public transportation to make our way about the city, staying 3 days and two nights. We had no negative experiences or observations.
upscale ..lovely hotel overlooking Stanley park . and harbor.. shopping is just steps away... with many restaurants and coffee shops within walking distance..you won't need to drive anywhere...We will be back for sure in the near future
The location was beautiful. The staff were very friendly and helpful. The beds were very comfortable.
Fabulous views Close to everything. Very quiet on 9th floor. Friendly staff. Right on the sea wall. I have stayed at many hotels in vanvouver which were fancier but this is my favorite since it brings out what makes Van one of the most picturesque cities of the world A bit dated and modern 70s decor Valet was a bit steep at $40. No free WiFi in rooms
Usually when I travel and get to a hotel I want to be checked in as quickly as possible. You'd think the young guy checking me in would have understood this, but he kept stopping what he was doing to answer questions from one of the other hotel workers. The other worker was maybe 50 or so, the kid's senior, so I understand his respect for the older man, but they should both know that whatever questions/answers either of them have for each other, should have been both posed and answered after the guest is checked in. Sounds like a very small detail but this level of attention to detail is what I expect from a 4-star hotel. Aside from that and the location being fairly removed from much of what I wanted to see, no complaints.
Great location, good value. Fun to be in that part of the city, a real attraction for us. Exterior is rather dated but interior was fine. Not a concern for us.
Loved the hotel. Have stayed there many times... Amazing location... However, $750 a night is absolutely insane!! Somehow got ripped off online into paying that for one night! It was supposed to be for 2 nights.... Not happy... Complete rip off...
Location is superb with Stanley Park at the door and the city behind. Great views Price of parking
loved the patio doors opened up to the veiw of the sea,the breeze flowed through the room.
Very good staff!!!, good location, nice view Breakfast
The comfort and cleanliness of the hotel was excellent. All staff we encountered were very friendly and helpful - had a lovely time. No tea/coffee facilities in room
The persons behind the reception! They opened the door every evening for our son Brenn (2 years).
Lovely rooms, comfortable bed and good view. Staff helpful and friendly No tea or coffee facilities in the room. Free coffee was provided at reception but this meant having to get dressed first to go down for a coffee.
Friendly staff, great design and location. Too basic breakfast room service menu.
Great location! Felt the staff was a little stuffy; thought the room was OK, wasn't what I expected (for the price). No ice machine?! Had to call for room service to have that brought up every day...? Maybe I'm not used to boutique hotels.
Friendly staff. 4.5 stars - Really nice rooms that are getting near time for updating. I will happily stay there again. The guest rooms are starting to show minor signs of wear: HVAC - Thermostat no longer working properly; either high fan (noisy as heck) or no fan at all. Bed - getting very lumpy and needs to be flipped or turned. But overall very nice.