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Lovely hotel in a beautiful location. Very comfortable, stunning views. Spending a lot of money on a 5 star hotel is OK but to be charged extra to use WIFI seems greedy. In 5 weeks in Canada this is the only hotel we stayed in which charged. It was also the most expensive.
convenience location Extra charge for everything. food is very expensive
Good location - upmarket service You have to go through the parking garage to get to the gym - and it was cold!
Staff we're very helpful and accommodating Room was super clean and surprisingly quiet considering how busy the hotel was Super convenient location Internet charge was a little outrageous
This is the perfect hotel to be close to the cruise terminal as well as for sightseeing, right next to Gastown, Chinatown, and the Skytrain. Had my reservation for a king sized bed, and when I entered the room, it was 2 doubles. Went down to get it changed, and the staff member (Elena?) said the rooms were fully booked and said that "the king sized was just a request". I persisted that I reserved a king and paid the price for a king, which was clearly printed on my reservation confirmation. She went to the back room to check with her manager, and finally came back out to change my room to a king size bed. It was a little troubling to have to put up a fight to get what I had reserved.
Proximity to the cruise ship terminal. Easy to get anywhere in the city by walking, bus or subway (Sky Rail). Extremely courteous staff, very helpful. Will definitely stay there in the future. Nothing
Location was most suitable to our needs Freindly staff
Very comfortable bed and pillows - Everything I needed was in the room. Check in and out were very fast. It was an enjoyable stay and the location was perfect.
Beautiful place to stay for my first time in Vancouver. Close to everything downtown.
Beautiful location and elegant decor. Room and bedding very comfortable and spacious. All service was friendly and prompt. Bellman was especially helpful with information and very courteous. Very enjoyable.
the curteous staff, efficient, friendly, helpful and obliging we had bad weather
great location for prior to a cruise! restaurant has excellent menu! delicious and healthyh!
Fantastic customer service, staff friendly but professional. Bed incredibly cozy, just what I needed after a long flight from France. I would stay here again in a heartbeat.
The restaurant at Four Seasons had a delicious breakfast and the bed was super comfortable! The hotel feels a little old and worn down rather than luxurious, the gym is small, hot-tub was luke warm with no jet power, pool looks nice but it's small and shallow and there were silverfish in the sauna. On top of this I had some thing happen to me personally that didn't make it a great experience overall (things like the cleaning staff didn't come any day I was there).
The staff was incredibly professional with wonderful attitudes.
Called 3 times to try to stop and retrieve a phone charger. Put on hold for too long, name,phone number and email taken. Promises to get back. no follow through 3 times. finally just bought a new charger before my next stop. You would think that a 5 stare $400/night would have a system for collecting, marking and storing items left in rooms.
I arrived at 2.0 pm and asked for my room, but it wasn't ready until 4.0pm. I reserved a deluxe suite with downtown view,but I got one with a swimming pool view. It was a bit challenging to get my room.
Staff were very helpful Expensive.
This hotel was nice We had a good time there our negative has to be that we came back with bedbugs. This were found two days later. My wife killed one and had been bitten on her arms and neck area
Unbelievably attentive staff and attention to detail.
The staff at this facility were very, very kind; and very, very helpful. The best I've ever encountered. Top marks.
Aside from being everything I look for in a hotel—quiet, great views, luxuriously comfortable bed, friendly and attentive staff, beautiful architecture and decor throughout—its location really makes it special when it comes to exploring the city. It's perfectly situated along major bus and train routes, and you'll never spend more than a minute or so hailing a cab on the street (which is great, as there's currently no Uber or Lyft). Vancouver's already a super walkable city, but this makes it incredibly easy to get around without a car. Even then, you're never more than a few blocks from great food, art (the Vancouver Art Gallery is across the street), landmarks, parks, entertainment and shopping. It also smells phenomenal. Stay there.
Hotel is walking distance from Granville Island, Stanley Park, and the Aquarium. Close to great restaurants and shopping. The hotel staff were friendly and helpful and the restaurant is excellent.
Sim. Só tem dois elevadores funcionando , inclusive para o setor de serviços, que muitas vezes bloqueia um dos elevadores. Chegamos muitas vezes a esperar o elevador por mais de 10 minutos para descer ou subir.
Elevadores muito lentos, 2 deles não estavam funcionando ao mesmo tempo e tivemos que usar o elevador de serviço. Alem disso o alarme de incendio disparou no meio da madrugada, o carro de bombeiros chegou rapidamente e, felizmente era um alarme falso. O problema é que nao nos foi dada uma explicaçao do que acionou este alarme e trataram a situaçao como a coisa mais normal do mundo!!!
custo-benefício; simples porém limpo e confortável; bem localizado melhoria da sala de gisnática e piscina
Location.. Going on Cruise and only 1.5 blocks from Cruise Ship Terminal. and 1 block from Train.... The Room Suite was well decorated and very comfortable, Clean and prepared for our arrival. Had booked 2 rooms and paid in advance. On arrival only showed one room booked. Staff worked to correct issue but only after turning attention to other parties who arrived at counter then came back to us. Poor Signage walled past the Hotel. Very poor continental breakfast , appears added as a after thought, not enough room or selection. Common areas on floor were not environmental regulated areas were hot and muggy
Location is very central Pool, fitness room, and all amenities that make a 4-star hotel a 4-star hotel were unavailable. Staff was hardly accommodating. Room deco was very outdated and not completely clean.
I liked the breakfest Hotel conditions
The property is a very easy walk (even in inclement weather) to the convention center. It excels based on value: a bit cheaper than the others but includes continental breakfast and a access to a nice fitness center.
close to train station coffee maker in room worked well Lions Pub was good felt safe Hotel is a few floors in a tall building...not a 4 or 5 star experience...harbor view was partial...breakfast very minimal,better at a sleep inn...furniture worn and outdated...not romantic
Amazing location in downtown Vancouver to enjoy all the terrific city has to offer! Beautiful views and gorgeous rooms but it all boils down to location! Breakfast was a nice perk too!
LOVED THE Location and loved this Hotel! BEAUTIFUL
Excellent service and attention to detail
Could store luggage there after cruise Nothing
We thought that the bellmen were incredibly friendly and personable. We were given a complimentary drink at Arc as it was our anniversary; very thoughtful. Didn't like the fact that for a higher end hotel there wasn't free WIFI. Paying $13.95 for WIFI seemed too expensive when we paid over $500 for the night.
This is a beautiful hotel and an exellent place to stay if you are leaving on or coming back from a cruise. The Arc restaurant is wonderful and all of the hotel staff are the best.. Our luggage was transferred to the ship for us which was a plus. The rooms are beautiful with spectacular views of the harbor and Canada Place.. We only stayed one night but would have liked to stay longer.
The customer service at this hotel was unbelievable. Shout out of gratitude to risa and stephanie up in the Gold Lounge. What an amazing experience. The hotel is literally across the street from the cruise terminal. Great running course along the sea wall. A cant-miss Vancouver hotel!!!!!
Great room. Comfortable bed. Late night room service was excellent!
We had an amazing stay at the Fairmont. The entire staff was beyond helpful and friendly which really made the holiday. Always smiling and giving extra attention. Location is perfect. Right by the waterfront but also walking distance to shops and restaurants. Rooms were very comfortable plus clean and again super friendly staff making sure your every need is met and that you have a great stay. Highly recommend staying here. Everything was great!
Location. Staffs For every little things I was charged , like domestic calls !!! Really?
In a world where wifi has become fundamental for communication and information, and is offered for free all over the world because it is an inexpensive way to draw business, the fairmont charges $14 per day. I would have paid if it was just included in the already expensive room rate. As intended, I didn't read the fine print and was shocked to find out I had to go to the lobby to work. I was on a business trip. Also, I had to set the thermostat to 90, the maximum, to warm the room. It was never comfortably warm.
The room was clean, comfortable and the staff were very friendly. The room was quite small.
Great location, just a block and a half from Hastings St., near restaurants and shops. Breakfast room was great to be in, listening to all the languages and accents. Hotel exudes old-world charm, and my room was very quiet. The lack of a writing desk was a problem, but I was able to use the nice desk in the communal hall on my floor. Most rooms share the bathroom, and the shower, among several rooms on that floor, but this was never a problem for me (staying almost a whole week). There was also no air-conditioning, but this was also never a problem, with the cool Vancouver weather (never above 70F during a week in July!) and a window that can stay open all day.
We enjoyed the heritage of the building. Loved the fresh lilies at the front desk. The bedding was luxurious. Didn't enjoy the front desk staff not greeting us when we walked through the lobby. Even if we aren't checking in or out a smile and hello is still appreciated.
Comfortable charming accommodations. The hotel is undergoing renovations. There were no interruptions in service--but the noise! If it weren't for the charm of the place and the staff, I would have found another place to stay.
Very cozy overall. Nice clean room and spacious bathroom The hotel staff could be a little nicer
The style and decor of the hotel.
The staff was very accomodating and polite. The absence of an elevator. Although, I know that the hotel is patterned after the Victorian era but, it will be best for the occupants to have the benefit of such facility especially if one has heavy luggages.
great room, beautiful reno, good sheets, clean and lovely bathroom
Room was charming Clean bathroom Comfortable bed Boutique exposed brick Location Great value for traveling young couple not concerned with tons of ammenities Room size is intimate
The hotel is quite the little historic gem, clean new bathrooms, and king sized beds. The room had a musty smell, if thats an issue be aware.
I liked how clean and comfortable and stylish the Victorian is, considering the affordable cost. Loved that there were computers for guests' use. And the staff were all extremely nice. I didn't like having to squeeze past the bed to get to the other side of the room. And I thought that the dining room could be a little nicer.
Café da manhã Sem centro de fitness ou piscina. O estacionamento custa US$ 35 por dia.
boa localização, bom café da manhã, internet gratis
Do conforto do quarto e da gentileza dos funcionarios é um hotel prático e bem localizado dentro do padrão hotel economico.
A educação das pessoas Não
O hotel era muito limpo, conveniente para o terminal de cruzeiros (a curta distância) e a equipe foi muito simpática. O nosso quarto era ótimo para o preço e o nosso banheiro era enorme. O café da manhã era muito básico e precisa de uma seleção melhor.
Gosto da proximidade do centro e a simpatia de todos os funcionários do hotel - é sempre bom voltar para o Ramada Ltd Downtown Vancouver.
Localização central e o custo é relativamente bom. Café da manhã ruim e quarto pouco ventilado, o carpete não cheira bem.
localização Sistema de reserva pelo booking.com não é claro quanto a politica de cancelamento
Boa localização Desatualizados e sujos.
Equipe muito atenciosa e eficiente. Conseguimos um check-in antecipado que ajudou muito. A localização é conveniente para chegar a um grande centro de transporte. Boate barulhenta ao lado.
a localizacao do hotel e muito boa. perto de diversos entretenimentos a acustica do hotel e muito ruim.
I must mention Rodrigo Pessoa the young man who served as our desk clerk and guide. He was efficient, courteous, and extremely helpful in orienting us to the area and its amenities. With his guidance we felt very comfortable and enjoyed our stay. There was nothing to dislike.
Staff were very friendly and informative. I think because of the location and residents that also live the adjacent building they have taken appropriate steps to ensure security for guests. The neighbourhood is on the fringe of the Downtown Eastside which in terms of its proximity to Chinatown, Gastown and the rest of Downtown is great. Having said that because it is so close to the Eastside their are more undesirable people living there.
It's a cultural experience Walking in the neighbour hood at night. Stay in a group
The hotel was in a pretty centralized location. It was adjacent to Chinatown and walking distance to the Gastown district and Canada Place. Did not experience any issues.
The hotel's decoration is unique and there is an art gallery of 1st Nations' art as part of the first floor. It is a very relaxing and welcoming place that I will return to in future Vancouver visits. The location was a rough area just outside the historic Gastown/Chinatown districts.
We loved how helpful the staff was, how clean the hotel was and how secure it was despite being near a not so excellent area of the city. I would only complain about the location. But by location I mean near a not so nice area of the city. I did love how close it was to restaurants, shopping centers, stadiums, and even a liquor store!
Walking distance to many attractions, public transportation, coffee, food, movies. Safe and secure parking. The hotel is a couple of doors from Health Clinic (probably free clinic judging by the patients). Although until 4:30 when clinic closes there are several shady looking characters nearby, they never bothered us.
The friendly and helpful staff. The location is close to some great restaurants and brunch places. In walking distance to Gasstown and Chinatown. Close to airtrain. Lots of things to do nearby. The hotel room had a faint smell of fresh paint. It was also a little noisy Friday and Saturday night since night club half a block away. Some sketchy looking people hang out nearby since there is a clinic a block away. They didn't bother us though.
Loved the ambiance of the place. And everyone was really nice there.
This hotel did not have anywhere near as many stars as we thought it should have. It's a fabulous, artsy hotel in a thriving metropolitan area of Vancouver. Every room is unique and there is a gallery attached that is full of original First Nations art!
Good if you're young and out and about to drink. They have a bar downstairs that's filled with energetic and sociable people and very close to the bars in Gastown.
If you like sleeping in a 90 degree room all night with any window access, this is the place for you
The beds were comfortable and it was a good location in Vancouver. This is definitely a hostel for people who are looking to party. This is not me. If it had been 5 years ago I probably would of enjoyed my stay more. The area it is in seems to be all about the nightlife and the bar downstairs is very loud until 2 or 3 in the morning. If wanna be a part of that scene and can sleep through that this place is for you! But if you're someone who likes to be asleep by midnight like myself you may want to seek out other options.