Prós: Miss Jenee Jin at front desk was very helpful along with Concierge Thomas
Prós: Modern hotel with large rooms!
Contras: I wish the staff could speak better English!
Prós: The food was superb
Contras: More staff with English language
Prós: Really good breakfast. Some employees actually do speak English.
Contras: Most employees speak little to no English. Not all of them treat the guests the way I would expect in a 5* hotel. To visit the pool, you need a swimming cap. You can buy one $15 a piece. Location on...
Prós: Rooms are clean and comfortable
Contras: If you don't speak Chinese you won't even be able to order food, noone speak English.
Prós: Nice rooms but for USD 600 / night they should be
Contras: Paid cash but hotel debited my card given as security and on checkout did not cancel the debit. This despite having gone through everything with them the night before checkout. Infuriating. Left ...
Contras: It is not very clean. When I checked in I had to call them to vacuum the carpet. The bathroom counter was not clean either.
Contras: Credit cards not accepted, staff did not speak english, room smelt of cigarette smoke even though non smoking room, old room and not particularly clean.
Prós: It's clean
Contras: Nothing around it
Contras: Hotel has taken room fee twice! Please return my money back!! Dear Administration of Booking.com! I have booked 2 De Lux rooms with following details: Entry date 06.04.2016 Exit date 07.04.2016 ...
Prós: The fact that most staff speak a decent level of English
Contras: - Dirty room with smel - No hot water, need wait 10 minets - Dirty bathroom - Bad Breakfast - Deposit 500rmb for one night!!! So, it's not Sheraton at all - service, rooms and staff. Hotel ...
Prós: Every thing was nice.
Contras: Nothing to say.
Prós: Lovely room , bed really comfy, really clean hotel, great location by several great shopping malls
Contras: Breakfast not the best for western western taste. Facilities noted on the card in the room were non existent....no bar on level 1....went to happy hour, despite a cocktail list staff advised no longer...
Prós: All is okey
Contras: All is okey We has that taim 5 We has 5 room Hakimi room no 1219 Wahab room no 1211 Amiri 1212 Hamidi 1117 Mr khan Chines
Prós: Very comfortable stay during chilly winter.
Contras: Wifi was very irregular
Prós: The bed is comfortable
Contras: The service standard at the FRONT OFFICE is disappointing. I'm Asian from Singapore and all staffs thought I'm China Chinese. Front Office Executive couldn't speak simple English? Why ...
Contras: Not shereston's standard
Prós: Almost nothing. Swimming pool is ok, some rooms have nice view on the mountains.
Contras: Mainly stuff. It is just terrible, about the level of poor chinese 3 star hotel. Hotel is extremely overpriced. Hilton Urumqi costs almost the same, but WAY MUCH better, just another league.
Prós: I was there for 3 nights during my trip to xinjing ,the hotel location is situated right center of the town .very convenient for shopping especially the Bazar which is walking distance from the hotel...
Contras: The front counter ,its really too small
Prós: I was really happy about everything. The location is great and they tried hard to understand and speak english. The proce was very good for everything we got. We even could check in at 11 am. The ...
Contras: For the low price, everything was more than i expected.
Contras: The floor carpet have to improve
Prós: Walking distance to the shopping market about 5-10 minutes away. Mihriban the front office staff was very helpful arranging day tours for us.
Contras: Breakfast is poor and the timing is bad 0800-1000 it should start at 0630 like other hotels that I have stayed as it is not compatible with those have to go for early tours.
Prós: Its location which is abt 15mins walk to the grand bazaar and Halal eating places... great place to immerse in the local culture and atmosphere... friendly staff (would be good if you can speak ...
Contras: The breakfast... though i personally like it as it is the local delicacies but to those not adventurous enough it wil be an acquired taste...
Prós: Location location location.... located near the grand bazaar(abt 15mims walk max) and Halal food eateries. Supermarket is literally around the corner. Staff is friendly and will assist with whatever ...
Contras: Breakfast i guess is in their cuisine so do not expect your usually continental or american breakfast. Come with an open mind for breakfast. Personally i like their brekfast.
Prós: The location was perfect, rigt nearby the Bazaar and a good neighborhood with lots of good Xinjiang food and small restaurants. You can take bus, there are two stops right outside hotel, and visit ...
Contras: The breakfast, though plentiful and varied, was missing something in my opinion -- eggs
Prós: Breakfast very good.
Contras: Sinks dirty. Rooms dirty needed vacum cleaning. Near a flyover.
Prós: Nice location, staff at the front Desk are nice, and speak relatively good English. Design is lovely. Had welcome drinks at reception. Awesome bed and pillows. Nice in room amenities. In general, ...
Contras: Ok, well, carpet had many stains. Also did not fit floor in some places. Poor choice of carpet for the hotel due to visibility on light grey Capet. Then the minibar was locked. So much for a relaxing...
Prós: staff was friendly and breakfast was good
Prós: Room clean.
Contras: Check in & out in low efficiency. Automatic sensor in bathroom switch off too soon.
Contras: Location, internet, facility,city
Prós: Friendly staff and good facilities. Nice central location.
Contras: Rooms were too hot due to centralised heating system.
Prós: Comfy bed, non-smoking floor, friendly and helpful personnel, clean hotel. English is adequate to get around, but it's a good chance to practice your Chinese and everyone speaks Mandarin.
Contras: Internet and TV is as everywhere else in China - limited, spotty and suggests you shouldn't be spending your time in the hotel room. Expensive restaurants (breakfast, lunch, breakfast) compared ...
Prós: excellent hotel 8/10, but breakfast very expensive for what proposed. only few staff members speak English even at the reception.
Prós: Good hotel in Urumqui
Contras: The breakfast could have more choices with western food
Prós: Nice location
Contras: Poro check inn. They could not find reservation in15minutes and Were unpolite.
Prós: Excellent quality hotel with extremely helpful English speaking staff on reception. Some reviews describe the location as being difficult or a long way from the town centre. Personally I didn't ...
Prós: Pequeno almoço
Contras: Não houve nada que não gostasse verdadeiramente
O Grand Mercure Urumqi Hualing é um hotel de cinco estrelas internacional localizado na baixa. A localização do hotel permite um acesso fácil à zona de negócios, comércio e entretenimento da cidade e a locais turísticos. A apenas 15 minutos de carro do aeroporto. Existem 3 restaurantes, um bar no átrio, instalações totalmente equipadas para reuniões e banquetes, um ginásio e um parque de estac. gratuito espaçoso e seguro para hóspedes no hotel. Todos os quartos e áreas públicas têm acesso a WIFI gratuito.
Contras: Location is so, so. Crunchy carpets (very crunchy) No bath amenities (soap, shampoo, etc) Had to pay for water bottles Pay for the in-room, instant coffee? Raised lip into bathroom great for ...
Prós: Very nice and cheap Hotel in the center of city
Prós: Friendly staff Excellent housekeeping Good breakfast
Contras: Slightly off the main street, easy to miss.
Contras: aircon didn't work in whole hotel in night time, was 30 degrees in the room
Prós: Very clean and very comfortable bed. Very clean bathroom. Good breakfast. Corridors, lobby and common areas always have a lovely fragrant smell. Good swimming pool with very clean changing rooms. ...
Prós: Nice property with spacious rooms
Prós: Rooms are modern, spacious and luxurious. Front desk staff were very helpful. The Asst. Front Desk Manager helped translate my questions and went out of the way to make all arrangements for my ...
Prós: Staff excellent and very pro. Extension of check out
Prós: Very helpful and polite staff. Room is very spacious and clean with heavenly bed. Location is a little out of the city which is about 15 min's cab ride away to the major shopping area. Served good...
Contras: The internet connection is really bad, I believe this is my worst experience in regard the internet connection
Contras: Everything is fine but the minibar was locked and in order to get soda you have to call to the reception... Very strange... During the conversations in the lobby with other colleges of mine they ...
Prós: Absolutely first class hotel! A good comparison to any five star hotel around the world. Best Hilton I have ever stayed in.
Contras: Location was not convenient to the airport or tourist attractions.
Contras: nothing around the hotel, really nothing......
Prós: Room was typical of Home Inn quality that is in a building that's a bit aged. Don't expect anything too much and you won't be disappointed. There is some excellent food downstairs though, ...
Contras: Staff weren't really friendly, everything seemed like a hassle to them. Corridors were smelly, the room was comfortable, but the floor wasn't properly slept from the last stay, so there was ...
Contras: The whole hosted seemed stained yellow from cigarettes. The staff doesn't speak any English and seemed annoyed when I used my translator. The toilet in our room didn't work. I asked about help...
Prós: Good location Allows foreigners Lots of street food around the hotel Very friendly staff Good value
Contras: Very noisy, disappointingly the noise is inside the hotel, not from outside. We stayed on the 2nd floor - the problem is that there is no door/wall separating the reception area from the 2nd floor...
Prós: Location was good, in the centre of things. Big shopping malls with plenty of choice close by, small restaurants offering local style food. People very friendly and helpful generally.
Contras: City was a bit smoggy due to calm weather and many coal fired braziers & barbecues. Nothing to complain about really, very cold weather but it was winter, haha. I'd go back again any time.
Prós: Rooms are confortable and clean, the location is good since you have around 10buses stopping in front of the hotel
Contras: The staff is 100% useless... we asked them (in Chinese) how to get to The grand Bazaar, they didnt know... how to go to Tianchi Lake... nobody knows. If you are travelling to Urumqi to visit i ...
Prós: Ok option in Urumqi. No frills. Close to some eateries and markets
Contras: Not too much to see walking around. Cleaning room could have been opened longer hours
Prós: A good value choice in Urumqi. Basic rooms but clean and comfortable enough for only being 20 USD a night
Contras: Just be aware it is Nnot set up at all for foreign travellers as none of the staff speak English and seemed a bit surprised to see foreigners come into hotel, but they were friendly enough and tried ...
Prós: The location was easy to find . From the airport ; take the airport bus (jichang daba) to youhou stop, walk straight to the busy interchange , on the right hand side bus 153 (if I remember right) goes...
Contras: All the rooms have no smoking signs but no one obeys the rules so bad smells emanate from most rooms.
Prós: For a budget hotel the room was fine with a comfortable bed. My room near reception and the elevator was a bit noisy though.
Contras: Not much to see in the surrounding area as it located near giant furniture malls. Walkable to the Red Hill though.