Prós: Very nice riverside property. Good security.
Contras: Bathroom door wasn't working properly. Toilet seat was broken but was repaired at our request.
Prós: Great location. Great deck over the river with tea/ coffee making facilities and mini kitchen on open deck with view. Braai facilities provided. Comfy bed. easy chairs. Nice garden and good cooked...
Contras: Only a few minor niggles. Mirror in bathroom too high and we are not short people. Difficult for doing make up (had to stand on toes) and shaving. Bathroom would benefit from a shelf to place toilet ...
Prós: Lovely riverside position very friendly helpful hostess excellent breakfast and walking distance from a first class restaurant
Prós: O My second visit. Welcoming and great view over the river.
Prós: Beautiful situated along the the river, tranquil, nice garden
Prós: The owner and staff were extremely friendly and welcoming. I was stuck in a situation where my work was finished 5 hours before my flight. Without hesitation the owner asked me to stay otherwise I ...
Prós: Beautiful peaceful setting on river
Prós: I wish we could have stayed longer because it's only you and nature and the facilities are superb
Contras: Nothing not to be liked
Prós: The position of the B&B
Contras: Wooden bedroom floor very squeaky.
Prós: The beds were cmfy. Room nice and clean. Staff friendly. Breakfast nice.
Prós: Excellent location and beautiful maintained. Dog friendly.
Contras: Not applicable
Prós: Tropical nature wit all the water
Contras: A few more rugs on the floor would have been pleasant & tea making facilities in the room
Prós: Really good value, Great place to relax
Prós: The exellence
Prós: helpful staff lovely garden
Contras: back room I had was not soundproofed from the kitchen, had no outlook
Prós: the accomadation lovely big room clean and tidy
Contras: we stayed here as we had stay before and had a lovely meal in the restaurant. Having travell for 10 hours we were told the restaurant was closed on the weekend we did get a meal but only after we ...
Prós: This is a beautiful place with fantastic rooms, bathrooms, breakfast, outdoors, amenities, and staff.
Prós: Nearly everything
Contras: Pond in entrance hall could be dangerous
Prós: The high ceiling, decor, and wooden floors add a wonderful sense of old-fashioned luxury.
Contras: The towels could have been softer.
Prós: Room was clean
Contras: Bains House advertises on the internet as a 4 star, but the room we were put in was far from it. Was a very small flatlet in the corner of the property, had no view at all or even windows that could ...
Prós: Friendliness and flexibility of staff
Contras: Booking.com's uncontactability, infiexibility and poor customer service. The worst I have experienced!
Contras: rooms are a bit dark with no windows in the bedroom, but well appointed
Prós: Breakfast, common areas
Contras: Rooms a little outdated, especially bathrooms.
Prós: Friendly welcome. large and comfortable rooms. Marie was very helpful, to organize a golf party for us.Many thanks
Prós: Room was dark. Could do with another window.
Contras: Noisy dogs barking all night from neighbour's property.
Prós: The hotel is great but the staff members are inconsiderate.
Contras: The staff members were rude. I paid for a night and they didn't allow me to sleep in the room because I was with someone, even after I offered to pay for the second guest. I paid R1,100 and i ...
Prós: It's clean, very nice hotel
Contras: Swimming pool wasn't too clean.
Prós: The room was clean and cool in temperature
Contras: The staff have a poor understanding of service, and at times seem unaware that a guest is present and behave inappropriately
Prós: All was really good except for, see 'what didn't you like'...
Contras: I called to the reception twice and still no resolve, no one even came to check. Shower had no hot water. Family showered basically with cold water, that was really terrible service.
Prós: Everything and more.
Contras: Exactly what was advertised, is what we got when we arrived and more!! Well Done!
Prós: Breakfast was good.
Contras: TV didn't work properly and the problem wasn't reolved.
Prós: The beds were very comfortable, everything was very good.
Contras: The problem with Protea is that you often order twin beds and they give you a double which you have to get them tochange
Contras: No parking but an arrangement was made and was satisfied with the option.
Prós: The rooms are spacious and clean.
Contras: The hotel does not have an elevator, which is not a deal breaker but can be an advantage. There is no parking inside the building, only outside in the street. Although there is a security guard ...
Contras: Single beds for partners they were supposed to cover those single beds with a double bed suit.
Prós: The breakfast was good and the receptionists willing to help
Contras: it is advertised on booking.com as a hotel with free wifi and private parking which is not the case as there are about 4 parkings on the street outside and the wifi is limited and so slow that no work...
Prós: Very relaxing after a long day on the road
Contras: Could do with a swimming pool
Prós: Good location . Value for money
Contras: Hotel needs a lift. Hotel needs porters to carry luggage to top floors.
Prós: Coffee makers Good breakfast Friendly staff
Contras: Parking across the road
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