Great location right on the beach and close to everything (everything in Guam). Nice pool area. Friendly staff. Nice view from the room. Hyatt charged my credit card an additional $400.00 post checkout. I'm disputing the charge but they are very slow to respond/investigate. My res was paid in full on on booking so they made a serious mistake. The hotel is kind of run down, stains all along the carpet and the rooms are damaged and slightly dated. Stained walls, furniture, hallways, light fixtures etc. Not well maintained ir clean as one would expect at a Hyatt. Especially for the price.
The staff were not friendly. I requested for earlier check in but was denied. The staff knew that we were waiting for the room. However they told us that the room was still not available at 2:53pm, just seven minutes before their standard check in time. At 3pm, when I was checking in, the staff went away for almost 10 minutes and never said a word why she went away nor apologized for her delay. For star hotel with one star staff/service.
I like the location The stupidity of the employees, the horrible rock hard beds, the lil old security guard running around trying to be a hero, the fact that the TV was the size of a lap top and you couldn't hook up any input because of a blocker they had on it, the fact that you would call the front desk for help with something and they would just say "I sorry", " I don't know "!