Prós: Our bungalow location was right on the beach. The food at the restaurants was good. The amenities are all great: we used and had good experiences with the transfer service, the spa and the complimentary DVD collection. The staff was friendly and helpful.
Contras: I guess the only downside is how far the hotel is from Bangkok and how long it takes to get there, but that wasn't even too bad since the van has a DVD player, you get to see more of Thailand, and you can stop for food or bathroom breaks.
Prós: food terrible staff just ok, room a/c was not controllable we froze or sweat tv 1 English st. not to stay again. this hotel has everything to go and be 5 star but its not manage right and service with the right zest. I could run this place with no prob